logo
KONTAKTUM (former Berger Kommunkation) launches SignalDesk to Power Europe's Top Wellness Brands

KONTAKTUM (former Berger Kommunkation) launches SignalDesk to Power Europe's Top Wellness Brands

BERLIN, June 01, 2025 (GLOBE NEWSWIRE) -- After more than 15 years operating quietly under the name BERGER KOMMUNIKATION, one of Europe's most trusted backend communication infrastructures has officially rebranded and relaunched as KONTAKTUM.
KONTAKTUM will now operate independently, with a sharpened focus on the wellness and health supplement industry across the EU. The new identity reflects the company's deep specialization in backend revenue systems — from multilingual customer support to advanced sales reactivation flows — for brands that ship thousands of units daily across Europe.
While BERGER KOMMUNIKATION built its name in high-performance outbound operations, KONTAKTUM expands the model into a more modern, full-stack backend solution. That includes welcome call systems, cart recovery outreach, localized reactivation campaigns, and multilingual voice support — all designed to improve customer lifetime value (LTV) without disrupting frontend operations.
'Most brands focus on acquisition,' says a KONTAKTUM team lead. 'But the real margin lives in what happens after the sale — and that's exactly where we operate.'
The new KONTAKTUM brand brings together years of operational know-how, a fully native-speaking team across 8 European languages, and a distributed team based in Berlin, Paris, Milan, and Barcelona.
The company also confirmed the rollout of its proprietary backend management interface, internally known as SignalDesk — a platform that allows wellness brand operators to monitor backend flows, agent performance, and reactivation ROI in real time. This level of visibility is rare in the post-purchase ecosystem, especially in multilingual markets.
With GDPR-compliant infrastructure and a white-label approach, KONTAKTUM acts as the invisible layer behind the most profitable wellness brands in the region. Brands remain in full control of the customer experience, while KONTAKTUM ensures that revenue is recovered, retained, and scaled silently in the background.
The split from BERGER KOMMUNIKATION also comes with internal expansion: KONTAKTUM now manages over 1.8 million customer records per quarter, and the team has grown by over 60% in the past six months.
'We're not an agency. We're infrastructure,' says the KONTAKTUM operations team. 'That means brands plug us in and see the numbers move — quietly and consistently.'
Although no client names have been disclosed, industry insiders confirm KONTAKTUM is currently working with multiple top-5 EU advertisers in the wellness space, handling full backend delivery for both new and recurring customer flows.
For wellness brands looking to improve retention, reduce refunds, or build a backend that actually converts — KONTAKTUM appears to be the new name to know.
Media Contact:
Felix Hoffman
[email protected]
Disclaimer: This press release is provided by the Kontaktum. The statements, views, and opinions expressed in this content are solely those of the content provider and do not necessarily reflect the views of this media platform or its publisher. We do not endorse, verify, or guarantee the accuracy, completeness, or reliability of any information presented. This content is for informational purposes only. Neither the media platform nor the publisher shall be held responsible for any fraudulent activities, misrepresentations, or financial losses arising from the content of this press release. In the event of any legal claims or charges against this article, we accept no liability or responsibility.Globenewswire does not endorse any content on this page.Photos accompanying this announcement are available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/93bcc491-73bb-4827-8f66-64c967d015f1
https://www.globenewswire.com/NewsRoom/AttachmentNg/d25df817-f8d8-4b71-a3fe-33925c2ac0ec
Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Sustainable Funds Rebound With Global Inflows of $4.9 Billion
Sustainable Funds Rebound With Global Inflows of $4.9 Billion

Bloomberg

time3 hours ago

  • Bloomberg

Sustainable Funds Rebound With Global Inflows of $4.9 Billion

The global market for sustainable funds recovered in the second quarter after posting record-high redemptions during the first three months of the year, according to an analysis by Morningstar Inc. Against a backdrop of 'ESG backlash and volatility sparked by geopolitical tensions and US tariffs, the picture for ESG funds improved last quarter,' led by investments in European-based offerings, said Hortense Bioy, head of sustainable investing research at Morningstar Sustainalytics.

KKR Faces EU Probe Into Information Provided in $26 Billion NetCo Acquisition
KKR Faces EU Probe Into Information Provided in $26 Billion NetCo Acquisition

Wall Street Journal

time3 hours ago

  • Wall Street Journal

KKR Faces EU Probe Into Information Provided in $26 Billion NetCo Acquisition

The European Union opened an investigation into whether KKR KKR 1.62%increase; green up pointing triangle supplied the block's merger regulator with false or misleading information before the investment firm's multibillion-dollar purchase of Telecom Italia TIT 0.72%increase; green up pointing triangle unit NetCo was unconditionally cleared by officials last year. The European Commission approved the companies' deal in May 2024, initially ruling that KKR's bid to snap up Telecom Italia's broadband network assets for up to 22 billion euros ($25.90 billion) wouldn't affect competition in Europe. The watchdog had said the merged company wouldn't be able to deteriorate the conditions for rivals' access to services due to long-term agreements that FiberCop—a joint venture between Telecom Italia and KKR—held with several companies.

China's JD.com in talks to buy Germany's Ceconomy electronics
China's JD.com in talks to buy Germany's Ceconomy electronics

Yahoo

time4 hours ago

  • Yahoo

China's JD.com in talks to buy Germany's Ceconomy electronics

Ceconomy, the parent company of German electronic retailers MediaMarkt and Saturn, has said it is in advanced talks about a takeover bid by Chinese e-commerce group is considering a cash offer of €4.60 ($5.41) for each ordinary share, Ceconomy said on Thursday. No legally binding agreements have been made yet, it emphasized. Ceconomy shares recently jumped more than 10% to just under €4.14. Since the beginning of the year, they have risen by around 58% amid ongoing takeover speculation. The Kellerhals family, which founded Ceconomy, remains the Dusseldorf-based company's largest shareholder, with a 29.2% stake. The Meridian Foundation holds an 11% stake, while the Haniel family group and Freenet hold 16.7% and 6.7% respectively. Sign in to access your portfolio

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store