EBT outage this weekend due to vendor change
BOSTON (WWLP) – The Department of Transitional Assistance (DTA) will be conducting maintenance on the EBT system, impacting about 1.1 million people receiving SNAP benefits statewide.
According to DTA, , there will be a full EBT outage from 11:00 p.m. Saturday, April 26, until midday Sunday, April 27. During this time, Massachusetts EBT cardholders will not be able to use their EBT cards for food and cash purchases or cash withdrawals.
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People using EBT should plan by making purchases and cash withdrawals before 11:00 p.m. on Saturday.
The state has contracted with Fidelity Information Services (FIS) to be the new EBT vendor. DTA will share real-time updates when the system goes offline and when clients can use their EBT cards again on its webpages, mass.gov/DTA and mass.gov/EBT, and social media pages.
DTA said it has contacted recipients with mailed notices, texts, and email to help them prepare. After the outage, clients' EBT cards will work normally and clients do not need to do anything.
Clients will also still be able to use DTA Connect to view or update their case. The phone number on the back of the EBT card (used to call for information and questions about EBT cards) will remain the same.
WWLP-22News, an NBC affiliate, began broadcasting in March 1953 to provide local news, network, syndicated, and local programming to western Massachusetts. Watch the 22News Digital Edition weekdays at 4 p.m. on WWLP.com.
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