Consumer forum fines Mumbai firm Rs 5,000 for denying service
consumer disputes redressal commission
(DCDRC) fined a Mumbai-based beauty and healthcare firm Rs 5,000 for denying services to a customer. It also asked the firm to return the entire amount taken from the customer, along with 6% interest, within 45 days.
The commission, comprising chair Praveen Kumar Jain and member Shailja Sachan, was hearing a petition by Ghaziabad resident Birendra Kumar Singh, who sought action against
Richfeel Health and Beauty Private Limited
, Mumbai, and its franchisee, Blue Tera Spa, Ghaziabad, represented by Vishal Tyagi and Ankita Rastogi, for denying him treatment for which he had made an advance payment of Rs 21,475 in July 2020. He had filed a complaint on Jan 17, 2024.
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The commission passed an ex-parte order dated May 2, 2025, in the absence of a response from the respondent. It observed that since the payment was received by the Mumbai-based firm, against which it issued a receipt, the onus of providing service rested on them. Accordingly, the franchisee, Blue Tera Spa, had no role to play. tnn
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Ghaziabad: The district consumer disputes redressal commission (DCDRC) fined a Mumbai-based beauty and healthcare firm Rs 5,000 for denying services to a customer. It also asked the firm to return the entire amount taken from the customer, along with 6% interest, within 45 days.
The commission, comprising chair Praveen Kumar Jain and member Shailja Sachan, was hearing a petition by Ghaziabad resident Birendra Kumar Singh, who sought action against Richfeel Health and Beauty Private Limited, Mumbai, and its franchisee, Blue Tera Spa, Ghaziabad, represented by Vishal Tyagi and Ankita Rastogi, for denying him treatment for which he had made an advance payment of Rs 21,475 in July 2020. He had filed a complaint on Jan 17, 2024.
The commission passed an ex-parte order dated May 2, 2025, in the absence of a response from the respondent. It observed that since the payment was received by the Mumbai-based firm, against which it issued a receipt, the onus of providing service rested on them. Accordingly, the franchisee, Blue Tera Spa, had no role to play. tnn
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