logo
Google contributed Dh21.8 billion to UAE economy in 2024, says study

Google contributed Dh21.8 billion to UAE economy in 2024, says study

Al Etihad21-06-2025
21 June 2025 12:16
A. SREENIVASA REDDY (ABU DHABI)Google's products and services contributed Dh21.8 billion to the UAE economy in 2024, according to a new study by Public First, a research consultancy.The economic impact, which amounts to over 1% of the UAE's GDP, underlines the growing role of digital platforms in shaping the country's non-oil economy.According to the latest official data, the UAE's GDP in 2024 stood at Dh1.776 trillion, with non-oil GDP accounting for Dh1.342 trillion. The study found that the contribution from Google's ecosystem — including Search, YouTube, Play Store, Cloud and Ads — flowed to businesses, developers, publishers, creators, and non-profits across the Emirates.The study found that 91% of UAE businesses have already integrated at least one AI tool into their workflows, and 87% of businesses view AI as a key economic opportunity. In terms of individual use, 78% of UAE adults reported using AI tools, with 30% using them 'regularly'. This is more than double the figure reported in the United States, where just 13% of adults say they use AI chatbots regularly.'This early embrace of technology reflects the UAE's strong digital infrastructure, pro-innovation policy environment, and a population that recognises AI as a powerful tool for progress,' the report noted. The UAE's national AI strategy is credited with helping position the country as a 'leading AI destination'.The research estimates that Google's products created Dh20 billion in consumer benefits in 2024, the equivalent of Dh683 per month per user. Much of this was driven by time saved, easier access to information, and tools that improve daily life.A remarkable 63% of adults in the UAE said they had used Gemini, Google's generative AI assistant, while 38% reported daily usage. Among them, 90% said Gemini made them more productive, and 71% found it easier to use in Arabic compared to other chatbots.Search and Ads alone contributed Dh20.2 billion in business activity in 2024. Of this, Dh3.6 billion was generated by small and medium businesses (SMBs), with Dh394 million worth of goods and services exported using Google's tools. UAE businesses overall exported Dh2.2 billion globally using the same platforms.Android and the Play Store are also part of the value chain. In 2024, they generated Dh455 million in revenue for UAE-based developers and supported Dh418 million in exports. The wider app economy enabled the creation of 30,000 jobs in the country, contributing to the UAE's broader ambition of building a knowledge-based economy.Public First's research also highlights the impact of upskilling initiatives. Since 2018, Google's Maharat Min Google programme has trained more than 430,000 individuals in the UAE in digital and professional skills. This training support is seen as essential in closing the AI readiness gap: 52% of adults acknowledged they are not currently using AI tools to their full potential, and 95% expressed interest in joining a Google-led skills programme.The report noted that 97% of public sector workers in the UAE believe AI-enabled tools from Google make them more productive, and 65% say their job would be harder without them.Among young adults aged 18 to 24, the reliance on Google tools is even stronger. Nearly three-quarters of Gemini users in this age group use it for studying.Similarly, 81% of Google Search users in the same demographic said their education would have been more difficult without it, while 62% said YouTube helped them learn new things.Google Maps and Waze also emerged as essential tools for UAE residents. The study found that 89% of adults found these apps useful to avoid getting lost, and 91% said they helped identify the fastest routes. Around 80% use the apps monthly to locate local businesses, and 86% rely on Google reviews before visiting a venue or establishment.Online shopping trends were also highlighted. Ninety-four percent of adults use Google Search at least once a month to compare prices, and 73% of 18–24-year-olds use it weekly for browsing and shopping online.The study also projected the long-term economic potential of cybersecurity and AI. Enhanced cybersecurity capabilities — underpinned by platforms like Google Cloud — could help the UAE avoid at least $6.8 billion in cybercrime losses, create over 20,000 jobs, and attract up to $1.4 billion in cumulative foreign direct investment by 2030.On the startup front, participants in the Google for Startups Accelerator in MENA have raised over Dh3.43 billion, with Dh337 million raised in the UAE alone. These startups have created more than 1,300 jobs regionally and are scaling across the Middle East.Public First estimates that AI tools could help increase productivity across the UAE by 15%, which is equivalent to freeing up 310 hours per worker per year for higher-value tasks.
Google commissioned Public First to examine how its innovations and products are supporting UAE communities, workers and businesses, as well as the future potential of AI in the country. Public First conducted two surveys — one of 1,110 online adults and another of 389 business leaders, in both English and Arabic — in March 2025.
Source: Aletihad - Abu Dhabi
Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Abu Dhabi, Dubai among top emerging data centre markets
Abu Dhabi, Dubai among top emerging data centre markets

Al Etihad

time17 hours ago

  • Al Etihad

Abu Dhabi, Dubai among top emerging data centre markets

2 July 2025 17:51 REDDY (ABU DHABI)Abu Dhabi and Dubai are among the top two emerging data centre markets globally, according to Cushman & Wakefield's newly released '2025 Global Data Center Market Comparison' report. The UAE's two largest cities are also the highest-ranked emerging markets in the Europe, Middle East, and Africa (EMEA) region. The global study evaluated 97 data centre markets, classifying them as either established or emerging across four regions: Americas, EMEA, and Asia Pacific (APAC). The rankings were based on 20 criteria including power availability, fibre connectivity, development pipeline, land pricing and policy to the report, Abu Dhabi ranked fourth and Dubai sixth globally among all emerging data centre markets. Austin/San Antonio led the global emerging market rankings, followed by Iowa, Pennsylvania, Abu Dhabi, Reno, and Dubai. Other notable markets included Berlin, Helsinki, and Virginia retained its position as the top established data centre market with 5.9 GW of operational capacity, followed by other established hubs such as Phoenix, Dallas, Atlanta, Oregon, Columbus, Beijing, Salt Lake City, Chicago, and Shanghai.'There's a clear link between long-term infrastructure planning and current market performance,' said Edward Macura, Country Head at Cushman & Wakefield Core.'Abu Dhabi and Dubai have created the conditions for scale, and global operators are responding. Access to power, land, and fast-track approvals are converging with demand from AI and cloud platforms – this combination is driving investment decisions.'The UAE currently has more than 250 MW of live data centre capacity, with an additional 500 MW under active development. Among the flagship projects is 5GW UAE-US AI Campus spanning over 10 square miles in Abu Dhabi. The Stargate AI project, backed by OpenAI, Oracle, and Nvidia, was recently unveiled with a planned 1GW capacity as part of the grand plan. Khazna Data Centres remains the dominant operator in the country, accounting for more than 59% of the market share, while cloud expansions by global giants such as AWS, Alibaba, and Equinix continue across both emirates. Notably, Emirates Group is shifting operations to a solar-powered data centre at the Mohammed bin Rashid Solar Park in line with sustainability UAE's data centre market, valued at $1.26 billion in 2024, is projected to grow to $3.33 billion by 2030. This growth is being driven by large-scale capital deployment from both domestic and international investors. ADQ and Energy Capital Partners are investing $25 billion into power infrastructure to support data centre development. In a separate initiative, MGX, Microsoft, and BlackRock are jointly backing a $30 billion AI-related investment programme.'We're seeing investment decisions being made on the strength of delivery performance, not just potential,' Macura added. 'Developers are meeting deadlines, occupiers are pre-leasing, and supporting infrastructure is being delivered in parallel. That consistency is being noticed by institutional capital.'Stargate UAE's first 1 GW of capacity is scheduled to go live by 2026, an accelerated timeline by global standards. Meanwhile, Khazna's 100 MW AI-focused facility in Ajman is also progressing towards phased delivery within 24 months. As AI workloads intensify and power availability becomes a key global constraint, the UAE is positioning itself as a scalable hub for next-generation computing. 'The level of interest we're seeing isn't temporary,' said Macura. 'The UAE has reached the point where it offers both operational reliability and future capacity – those are the markets that will outperform over time.'

Can GenAI Organise The Unorganised Web?
Can GenAI Organise The Unorganised Web?

Martechvibe

time21 hours ago

  • Martechvibe

Can GenAI Organise The Unorganised Web?

GenAI is stepping in where third-party cookies left off helping advertisers target audiences more precisely, with better ROI and a privacy-first mindset. Mateusz Rumiński 2 hours ago The industry has now had some time to come to terms with Google's decision to reverse its longstanding plan to phase out third-party cookies within its Chrome browser. This didn't come as a massive shock considering the recent scrutiny surrounding Google's ad business, but the decision is still significant. In theory, the industry has one less thing to worry about. The uncertainty of cookie deprecation has been removed, and the industry can go back to 'normal.' However, in reality, advertisers, agencies, and technology partners alike are waiting to see how future planning will be affected. Cookies may still exist, but their role in delivering relevant ads has diminished, and artificial intelligence (AI) has stepped in to fill that gap. In fact, AI has been rewriting the rules of digital advertising throughout the third-party cookie 'will they, won't they' saga. The technology is helping advertisers do more than cookies ever could, and better understand audiences in a way that's not only innovative and scalable, but also privacy-first. The Generation Game Generative AI (GenAI), in particular, has revolutionised the way advertisers connect with users on the web. Everybody is familiar with the technology's ability to generate creatives, but knowledge of its function as a targeting tool is slightly more limited. Using GenAI, advertisers can more precisely target the users they are interested in reaching, eliminating the need to rely on cookie-attached third-party data . And in doing so, it means they can achieve a higher return on investment —a win-win in the current challenging market. Consider a car manufacturer seeking to increase brand consideration and enhance the efficiency of targeting to drive traffic, for example. It can utilise AI-created audiences as an effective tool to drastically lower Cost Per Lead (CPL) compared to typical contextual targeting. AI has more power than that, though. With or without third-party cookies, the future of digital advertising should be built on respecting user privacy. Indeed, recent PrimeAudience research uncovered that 95% of marketers view user privacy as 'influential' to their advertising strategy decisions. GenAI addresses this desire to put the consumer first. However, it also offers a solution to several of the other obstacles facing advertisers in achieving their privacy-first ambitions. In fact, the research also found that 64% of marketers find higher advertising costs challenging to their privacy-first goals. Unlike traditional contextual, GenAI dives into the true meaning of the content, rather than relying solely on keywords and phrases and/or parts of the URL. With a better understanding of what's on the page, it can build more intelligent audience segments and avoid unnecessarily blocking content that has been mistaken as being unsafe. For example, articles featuring recipes that involve the use of knives will no longer be automatically blacklisted. As a result, advertisers can target users with more personalised ads tailored to their specific needs, wherever they are on the web. This enhanced understanding of the consumer leads to a better user experience, resulting in higher customer satisfaction levels. For advertisers, this means improved ROI and, ultimately, a revenue boost. Creating a Better Digital Advertising Landscape Although only a few of the largest companies in the market can create their own LLMs, the considerable room for innovation is around the broader ecosystem of applying LLMs to specific use cases. There's no reason to be reliant on just a few companies for the answers – after all, not all PC apps are owned by the operating system owner – Microsoft. By looking beyond big tech, advertisers can find relevant audiences to unlock the full potential of their campaigns. Several companies offer great tools powered by AI, and marketers should explore these options to determine which ones work best for them. AI technology is key to bringing together the fragmented, unorganised open web, opening up the opportunity to reach every user with relevant advertising. It's time to leverage GenAI to create a better ecosystem for all. ALSO READ: AI as the UA Optimiser: Smarter Targeting, Faster Iteration Mateusz Rumiński is the VP of Product at PrimeAudience. He is an advertising technology product leader, former management consultant, driving outcomes using state-of-the-art innovations. View More Locala's omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers plan, activate, and measure campaigns that are personalised to the local consumer. It specialises in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies. VISIT WEBSITE Blue Prism is a global software provider, offering ROM 2, an intelligent automation implementation methodology that empowers teams to scale their digital workflow. One of its use cases is sales and marketing solutions, which is powered by artificial intelligence (AI) and machine learning (ML) algorithms. VISIT WEBSITE Pega is a combined business process management and robotic process automation (RPA) platform that comes with workforce analytics features. It offers a wide variety of tools such as Pega Email Bot to automate repetitive tasks with personalised customer replies at scale. VISIT WEBSITE EdgeVerve, a subsidiary of India-based IT company Infosys Technologies, offers RPA software for major enterprise companies. Its AssistEdge Robotic Process Automation provides machine learning and AI tools called Infosys Nia. Its AssistEdge RPA enables global marketing and distribution companies to automate 970+ manual tasks at scale. VISIT WEBSITE Clevertap is a comprehensive platform that allows global marketers to get unified customer data analytics and omnichannel engagement in one place. VISIT WEBSITE UseResponse is a fully customisable customer support and feedback software, helping companies to better understand the needs of their customers. It provides the capabilities of multichannel ticketing, live chat with messengers aggregator, chatbot, feedback community portal, and knowledge base. VISIT WEBSITE Survicate is a drag-and-drop, multichannel survey builder, helping brands effortlessly collect and analyse customer feedback. It offers 23+ one-click, native integrations, enabling advertisers and marketers to create follow-up campaigns based on real-time customer feedback. VISIT WEBSITE SAP Sales Cloud comes with end-to-end solutions and offers AI-fueled insights for understanding customers' preferences. It helps build customer profiles at scale. It also empowers users to automatically manage contact information, which streamlines clients' journeys. VISIT WEBSITE Freshsales by Freshworks is an AI-powered software that streamlines the sales cycle by automating mundane tasks and personalising customer engagement. It generates quality leads and nurtures relationships by understanding visitor intent in real-time. VISIT WEBSITE Developed for midsize enterprises and large organisations, Creatio offers end-to-end CRM software solutions, allowing users to manage sales, marketing, and services all in one place. For marketing professionals, it provides Marketing Creatio, an omnichannel marketing platform to orchestrate customer journeys and accelerate lead-to-revenue. VISIT WEBSITE Salesforce is a global technology provider, offering low code/no-code, AI-powered capabilities. Marketers and advertisers can harness its technologies for multiple use cases like B2B strategies, cross-channel personalisation, real-time analytics, and more. VISIT WEBSITE SAS offers embedded CDP capabilities, letting marketers unify customer data, understand digital activity and enable analytically driven, real-time activation. It comes with data activation facility that enables marketers to pull only the data they want, further reducing data migration costs. VISIT WEBSITE Blueshift is a scalable CDP platform that offers AI-driven capabilities for clubbing real-time events with related data from various sources. It streamlines these insights into unified customer profiles, enabling marketers to automatically personalise their targeting goals. VISIT WEBSITE Wotnot is a genAI-powered , no-code chatbot platform, helping the sales and marketing team to engage with visitors on their website via personalised conversations, catering to their lead-generation goals. It offers platform-based solutions, such as AI Studio, a GPT chatbot builder, and an analytics dashboard. VISIT WEBSITE Aisera is a generative AI platform provider that offers AI Copilot, AiseraGPT, and AiseraLLM for various domains. With Aisera, enterprises can accelerate the development of their LLMs or purchase ready-to-use generative AI solutions with pre-trained LLMs using customer data to reduce hallucinations. VISIT WEBSITE Deliotte offers Ncyte, an all-in-one analytics solution. Utilising patented algorithms, proprietary data models and predictive analytics, Ncyte delivers actionable insights for various marketing functions. With Nycte, data and marketing teams can pre-define events such as attributed campaign performance to evaluate their efforts with live notifications. VISIT WEBSITE CleverTap is a customer engagement and retention platform that offers the functionality to integrate app analytics and marketing. Powered by TesseractDB, a purpose-built database for engagement & retention, it combines the features of audience analytics, omnichannel engagement, and product A/B testing for marketing functions. VISIT WEBSITE Oracle Advertising and Customer Experience (CX), lets advertisers personalise their campaigns. Its flagship product, Oracle Moat, a comprehensive analytics and measurement platform, provides a suite of solutions across marketing and ad intelligence. Moat helps reach prospective customers, capture consumer attention, and measure the outcomes to unlock business potential. VISIT WEBSITE Meta Ads is a social media advertising platform leveraging the user base from Facebook, Instagram and Whatsapp to deliver personalised ads at scale. It offers Meta Business Suite and Meta Business Manager for managing and tracking ad performance. Utilising its AI-powered tools, advertisers can partially or fully automate with complete control over their ads. VISIT WEBSITE WebEngage is an end-to-end customer data platform, helping brands to strategise their customer engagement and retention functions. It supports third-party integration for use cases including customer segmentation, omnichannel engagement, and survey & feedback. VISIT WEBSITE ServiceNow features Robotic Process Automation Hub (RPA Hub), a scalable genAI-powered platform for orchestrating and managing a robotic workforce to execute various business processes. Its workflow automation enables tasks like lead management and campaign execution and supports integration with popular marketing tools to streamline processes. VISIT WEBSITE Tealium is a comprehesive customer data platform helping brands orchestrate and manage their data activation from a marketing standpoint. Its AudienceStream CDP functionality enables marketers to create custom campaigns via 1300+ integration options for several use cases. VISIT WEBSITE Qualaroo is a saas-based online survey creator offering Qualaroo Nudge, a proprietary technology for uploading custom properties for airtight targeting. It enables marketers to 'nudge' when user clicks on a page element, helping them to target visitors on their real-time activity. VISIT WEBSITE Zendesk is a Danish-American company that offers software-as-a-service products with the capabilities of omnichannel integrations. Its omnichannel messaging platform enables sales and marketing teams to easily track and consolidate customer tickets from various sources, ensuring enhanced customer experiences. VISIT WEBSITE WebEngage is an all-in-one marketing platform that integrates omnichannel engagement with live analytics features. It offers AI/ML-driven product recommendations engine that enables marketers to boost conversion for all channels, including the web and mobile apps. VISIT WEBSITE Sprinklr is a comprehensive enterprise software company offering omnichannel support capabilities for all customer-focused marketing functions. It provides no-code, easy-to-build API integrations to access real-time customer data from multiple sources — such as CRM, CDP and ecommerce platforms. VISIT WEBSITE SAP provides omnichannel marketing capabilities through its flagship product: SAP Emarsys. By accessing its purpose-built reports, teams can determine the effectiveness of their marketing campaigns, segments, and channels in achieving sales goals. Its B2B account engagement features let brands deliver predictable and personalised marketing-led B2B insights at scale. VISIT WEBSITE MoEngage is a global AI-driven marketing platform that enables brands to orchestrate omnichannel campaigns from a single intuitive interface. Utilising MoEngage's User Path Analysis capabilities, marketing teams can target customers across 10+ channels, depending on their purchase behaviour. VISIT WEBSITE Intuit Mailchimp is an AI-powered omnichannel platform that offers email and marketing automation functions. With its customised pre-built audience segments, marketers can scale their campaigns based on individual contacts' demographic information and shopping behaviour. VISIT WEBSITE Hubspot is a cloud-based, scalable customer platform that offers various marketing automation solutions with omnichannel support capabilities. It enables marketers to create omnichannel campaigns to connect and interact with customers across multiple channels in real-time. VISIT WEBSITE Bloomreach is an all-inclusive marketing automation platform that comes with omnichannel orchestration supports for various use cases, such as marketing campaign personalisation, and headless CMS commerce platform experience. VISIT WEBSITE Agillic specialises in offering global brands a comprehensive Omnichannel Marketing Automation Platform that enables them to create personalised marketing campaigns. Its multichannel marketing capabilities support multiple integrations, such as Playable and Sleeknote for lead generation, Zapier for automating routine processes, among others. VISIT WEBSITE Adobe Experience Cloud features Adobe Campaign, enabling marketers to synchronise their customer data from various channels for omnichannel marketing. By leveraging its omnichannel integration with Adobe Journey Optimiser, brands can build multi-step journeys, campaigns, and personalised real-time moments that follow their customers across channels. VISIT WEBSITE ActiveCampaign is an intelligent multichannel marketing automation platform that enables marketers to seamlessly connect campaigns across the channels that matter most to them. It helps enterprises streamline personalised marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. VISIT WEBSITE UiPath offers a comprehensive AI-powered robotic automation platform, enabling marketers to streamline recurring functions, such as lead automation and customer engagement. Utilising its capabilities, marketers can personalise and automate customer interactions, depending on their needs and preferences. VISIT WEBSITE SAP is a composable marketing automation technology provider, offering SAP Intelligent RPA solutions to automate repetitive, rules-based business processes, including marketing and sales. Using its tech stack, marketers can automatically extract product data from manufacturers' websites, update online inventory and import website and email sales. VISIT WEBSITE Microsoft offers Power Automate, a low-code and AI-powered RPA software that helps marketers streamline tasks like lead management, email campaigns, social media management, data analysis, content publishing, and customer feedback. Leveraging its capabilities, businesses can automate repetitive tasks, such as lead capture and email marketing workflows. VISIT WEBSITE IBM offers AI-powered Robotic Process Automation capabilities for CRM and marketing functions. It enables users to automate workflows with integrated OCR and intelligent chatbots, distribute work across multiple bots without human interventions and manage emails via low-code authoring tools. VISIT WEBSITE Hyland offers an AI-powered comprehensive robotic automation software suite, enabling marketers' teams to automate their campaigns. Its Natural Language Processing (NLP) technology allows businesses to automate repetitive marketing functions, such as execution of targeted and personalised strategies in near real-time. VISIT WEBSITE Datamatics is an intelligent automation platform, offering TruBot RPA designer, a low-code bot design tool for marketing teams to create customised bots quickly. It provides 500 pre-built components, enabling low-code design and rapid deployment capabilities with drag-and-drop options. VISIT WEBSITE Automation Anywhere offers Automation Success Platform powered by Vertex AI, enabling enterprises to develop a cloud-based digital workforce at scale. Leveraging its bots, ML, and AI technologies, marketers can automate their marketing and sales processes. One of its popular offerings is Automation Co-Pilot, a genAI-powered assistant that empowers businesses to create and summarise content. VISIT WEBSITE Appian is a global technology provider, delivering end-to-end process automation with RPA, AI, IDP and API integrations. Utilising the readily available APIs of this low-code platform, teams can create a series of connected digital business applications including customer management and marketing. VISIT WEBSITE Powered by Zoho Corporation, Zoho Analytics enables marketers to track all critical metrics in a single platform to enhance marketing outcomes. The company offers 75 pre-built data visualisation reports and dashboards on marketing performance for collaborative analysis. With its AI-powered assistant, marketers can generate automated insights, predict future trends, and configure smart alerts. VISIT WEBSITE Semrush is an online visibility management and content marketing SaaS platform, offering marketing analytics tools to global businesses. Its open-source analytical tools include Market Explorer and Traffic Analytics for understanding market trends and website traffic respectively. VISIT WEBSITE Nielsen is a global audience insights, data and analytics solution provider, helping marketers measure what people listen to and watch. It offers a comprehensive, AI-powered Nielsen Marketing Cloud platform with sub-products such as Audience Segments, Scarborough, and Advanced Audiences to understand audiences for different targeting initiatives. VISIT WEBSITE MoEngage is a full-stack marketing automation platform, offering consumer insights and analytics solutions for marketers to understand customer LTV. With MoEngage Analytics, they can measure user engagement, spot behavioural patterns, and act on retention to prevent app uninstalls. VISIT WEBSITE Microsoft Clarity is a behavioural analysis tool that helps marketers understand user interaction with their website. It supports features like Session recordings, Heatmaps, and ML insights in real time. Processing more than a petabyte of data from over 100 million users per month, Clarity accommodates limitless traffic for various marketing measurements at scale. VISIT WEBSITE Powered by AI-led insights, Merkle offers scalable marketing analytics and CX technology solutions, helping brands to optimise their campaigns. Some of its flagship solutions are Measurement & Media analytics, Consumer & Experience insights, and Product & Market intelligence. VISIT WEBSITE Hubspot offers marketing analytics and dashboard software, enabling businesses to make data-backed decisions for use cases, such as revenue generation, site analytics and detailed reporting. Leveraging the capabilities of its multi-touch revenue attribution model, marketers can monitor real-time website traffic via unique tracking codes. VISIT WEBSITE Google Analytics is an open-source analytics tool by Google, enabling marketing teams within organisations to better understand their customers via valuable insights. Consequently, businesses can use those insights to take action, such as website improvement and tailored audience list creation. VISIT WEBSITE Adverity is an integrated data analytics platform, enabling marketers to automate their customer's data integration and visualisation functions. It offers 600+ pre-built data connectors to popular marketing platforms, social media networks, SEO tools, and marketing automation solutions. The platform also provides pre-build dashboards to generate tailored reports. VISIT WEBSITE Adobe Experience Cloud offers Adobe Analytics and Adobe Target within its analytics tools solutions, enabling marketers to execute in-depth analysis of their customer data. Adobe Analytics allows the sales and marketing teams to mix, match, and analyse data from any digital point in the customer journey. VISIT WEBSITE Ahrefs features a suite of analytics tools under its Ahref Enterprise offering. It offers API and Looker Studio connectors, enabling marketing teams to elevate their SEO strategy with enterprise-grade and insights. Some of the criteria for its API endpoints include Backlinks, Organic & Paid Traffic, SERPs, Website health score and more. VISIT WEBSITE StackAdapt is a multi-channel programmatic advertising platform, enabling digital marketers to customise their strategy. It offers open and flexible DSP (Digital Signal Processing) capabilities for executing tailored ad campaigns. Furthermore, its ad previewer lets marketing teams preview video, display and native ads on desktop or mobile across 500+ publishers, covering 23 verticals. VISIT WEBSITE Rakuten is a global affiliate ad technology company, enabling advertisers to optimise their marketing strategies with data-driven insights. It offers AI-powered forecasting and benchmarking capabilities and dynamic multi-touch commissioning tools, allowing advertisers to customise their campaigns. It also supports first-party data collection integrations for both B2B and B2C marketers. VISIT WEBSITE Nielsen offers Nielsen Ad Intel, a cross-platform advertising intelligence platform with actionable insights to identify prospects, analyse brand strategies and learn from past advertising campaigns. It offers various advertising intelligence features such as ad spend monitoring, competitive benchmarking, global competitive insights and expert data harmonisation. VISIT WEBSITE Magnite is an independent sell-side advertising technology provider, enabling publishers to monetise their content across all screens and formats. It offers Magnite Streaming, a singular supply-side platform that merges technology from the Magnite CTV and SpotX platforms. Utilising this functionality, marketers can identify their potential audiences to restructure their targeting strategies. VISIT WEBSITE IBM offers a comprehensive suite of Watson Advertising to agencies and marketers. With Watson Advertising's AI-powered assistant, advertisers can customise their advertisements, based on real-time ad results. It also supports functionalities of cookieless advertising, ad fraud management and brand safety measurements. VISIT WEBSITE Google features a comprehensive list of AI-powered Ad tools under its Google Ads offering. Some of its popular tools include Keywords Planner, Ads Editor, Reach Planner, Ads Mobile App, Insights Finder, Ads API, and Recommendations Page. Additionally, it offers Google AdMob to help businesses plan their in-app revenue generation strategy. VISIT WEBSITE Criteo is an all-in-one connected commerce media platform, enabling marketers and agencies to scale their digital and physical assets. Leveraging the capabilities of its AI-powered technology, brands can develop strategies for intent-based product recommendations, multi-prolonged accessibility, contextual advertising, and more. VISIT WEBSITE Basis Tecnologies (formerly known as Centro), is a programmatic advertising platform, offering ad management tools for search, social and site direct via a single interface. Its flagship products are Basis Assistant and Basis Automate+. Basis Assistant is a Chrome extension, connecting 20+ platforms and tools, and Basis Automate+ is a digital advertising automation tool for simplifying campaign process. VISIT WEBSITE AppsFlyer is a mobile attribution company, helping mobile advertisers to identify their ad network. It offers a measurement suite, giving app marketers full visibility into their customer journeys while preserving their privacy. Utilising its AI-powered Creative Optimisation platform, marketers can formulate their creative strategy. VISIT WEBSITE Adtriba is a cross-channel digital marketing management platform based on data-driven attribution modelling. Its solutions include Adtriba Triangulation, enabling advertisers to witness the integration of diverse measurement methods, such as Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA) and Incrementality Testing. VISIT WEBSITE Adobe Experience Cloud offers connected advertising solutions with its natively integrated Adobe Advertising platform. Its consultancy-based reporting options come with AI-powered optimisation features, helping advertisers analyse their ad performance via 200+ measurement metrics. Utilising its connected TV (CTV) and search, social, and commerce tools, marketers can optimise their customer acquisition strategy. VISIT WEBSITE specialises in Conversational AI, generating autonomous conversations that appear human-like. These conversations form the foundation of brand engagement. Their AI-powered, no-code Dynamic Automation Platform manages around two billion conversations from a multitude of channels in numerous languages. VISIT WEBSITE Sprinklr offers a comprehensive suite of 250+ AI-intent bot templates for various industry verticals to accelerate bot development. Its specialised AI and compliant rule engine enables marketers to modify and automate their promotional campaigns for better engagement via suggestion-based personalised bots. VISIT WEBSITE Meta's new class of generative AI features and creative tools allow users to create and share custom stickers or update the visual style of their photos with a simple text prompt. They can also chat with 28 different AIs and get unique perspectives on topics like travel, games and food. VISIT WEBSITE is a UI-based platform that allows marketers to create a chatbot quickly and deploy it easily on multiple channels. Leveraging the capabilities of its conversational builder, enterprises can build the Dialogflow using dialogue messages. Some of its popular offerings include XO: Experience Optimisation and GALE(Beta). VISIT WEBSITE IBM watsonx Assistant is an interactive virtual agent that utilises natural language and AI, enabling users to set it up on their app and website. It offers fast and accurate responses to customers, enhancing their overall experience and satisfaction with its adaptive learning capabilities. VISIT WEBSITE Haptik helps enterprises manage their customer lifecycle with generative AI-powered conversational solutions to boost marketing and sales. It offers Contakt and Interakt to enhance overall CX, where Interakt enables marketers to send hyper-targeted and personalised campaigns to drive customers to take action on WhatsApp. VISIT WEBSITE Dialogflow is an all-in-one platform for developing chatbots, voice bots, and virtual agents using natural language understanding and Google AI. It helps marketing teams create conversational agents that can handle common customer requests and issues, such as FAQs, and order status at scale. VISIT WEBSITE Dialpad is a fully integrated unified conversation intelligence platform that utilises ongoing ML(Machine Learning) algorithms and does not require coding to configure a chatbot. It offers real-time insights and tips, helping marketing teams customise their approach for every customer. VISIT WEBSITE is a low code-no code, enterprise-grade generative AI platform offering readily available LLMs for CX transformations. Its omnichannel reporting and analytics suite for marketing enables organisations to streamline their customer journeys. VISIT WEBSITE is a global conversational AI technology provider optimised for operational efficiency at scale. It offers self-learning AI capabilities that emphasise Natural Language Understanding (NLU) along with intent suggestions. VISIT WEBSITE Avaamo is an all-in-one conversational AI platform for enterprises offering a suite of industry-specific skills developed to automate and resolve common use cases. It offers Outreach, which enables marketers to educate and engage with customers across existing touchpoints through proactive and personalised communication. VISIT WEBSITE Amazon Lex offers fully managed conversational AI interfaces with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. It enables sales and marketing teams to automate user tasks in their applications like the CRM and across any digital channel. VISIT WEBSITE Zendesk is an AI-powered customer feedback software provider, offering customer satisfaction (CSAT) software to businesses across multiple industries. Its marketplace offers 1600+ apps and integrations, enabling marketers to create a complete customer feedback system. VISIT WEBSITE UserVoice provides product feedback management software for SaaS businesses. Its UserVoice Validation tool delivers actionable user insights to inform roadmap strategy. From testing ideas to ensuring satisfaction with released features, it helps research and marketing teams gather quick user feedback throughout the entire product lifecycle. VISIT WEBSITE Twilio provides integrated Mindful Feedback functionality within its Flex offering, enabling marketers to automatically take action based on real-time customer feedback. It automatically collects customer feedback after Flex interactions by capturing feedback over post-call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys. VISIT WEBSITE Trustpilot offers ML and AI-powered feedback management tools, helping marketers build trust and loyalty through customer reviews. Its AI-driven Review Insights tool enables marketers to identify growth areas from negative feedback, whereas its Image Generator tool lets them enhance social media engagement. VISIT WEBSITE Survey Monkey is a global online survey and forms tech stack provider, offering AI-fueled market research solutions to businesses. Its enterprise feedback management program provides 250+ templates with the capabilities of customisation, allowing organisations to build tailored survey forms. VISIT WEBSITE Sprinklr is a unified customer experience platform (CXM), offering AI-powered feedback management capabilities with its flagship product: Sprinklr Surveys. It integrates solicited customer feedback with unified-CXM data, enabling brands to derive meaningful, actionable insights. Utilising its genAI-powered survey builder, marketers can create conversational surveys to streamline their NPS strategies. VISIT WEBSITE Salesforce is a comprehensive customer-oriented technology provider offering a feedback management suite. Salesforce's survey responses help marketers create personalised surveys based on their existing customers' data. Some of the supported applications of its feedback management platform are genAI-powered survey form development and sentiment-insights-based survey collections. VISIT WEBSITE QuestionPro is an online feedback software provider, offering ready-made survey templates to businesses across 40+ countries. Leveraging the capabilities of its customer satisfaction templates, advertisers and marketers can create and gather tailored questions. VISIT WEBSITE Qualtrics is an all-in-one customer experience solution provider, offering website & app feedback tools for organisations to collect customer feedback efficiently. Its digital experience analytics capabilities combined with DXA integrations, bring together verbal and behavioural data for in-depth analysis of user feedback. VISIT WEBSITE HubSpot is a one-stop marketing platform, providing customer feedback software under its Service Hub offerings. Its pre-built APIs include net promote score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys, allowing marketers to strengthen their customer loyalty strategy. VISIT WEBSITE Medallia is a comprehensive platform, enabling marketers to capture feedback from all customer touch points. Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer's feedbacks and Agile Research for creating branded surveys in real-time. VISIT WEBSITE Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a 'Non-Customer Entity Data' feature that helps marketers to integrate both customer and non-customer entity data. VISIT WEBSITE Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors. VISIT WEBSITE Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. It offers real-time sentiment analytics capabilities, helping enterprises derive behavioural insights from unified user profiles to foster hyper-personalised experiences. VISIT WEBSITE SAP is a company-wide customer data management platform, helping marketers improve engagement, conversion, and retention. It offers a genAI-powered data model, enabling enterprises to unify their B2B and B2C customers' profiles to reach their personalisation goals. VISIT WEBSITE Oracle is a global database management company, providing CDP solutions, under its flagship product: Oracle Unity. Its AI-powered models enable marketers to create hyper-personsalised campaigns with predictive insights by streamlining real-time customer data from heterogeneous sources. VISIT WEBSITE Growthloop is a composable CDP platform, allowing marketing and sales team to action their data at scale. It offers GrowthLoop Audience Builder, enabling marketers to initiate their lead generation functions. VISIT WEBSITE Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time. VISIT WEBSITE ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale. VISIT WEBSITE Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. Ideal for both small businesses and enterprises, this software enables enhanced productivity and tailored solutions through predictive intelligence. VISIT WEBSITE Zendesk offers Zendesk Sell, an easy-to-deploy CRM platform that is simple to deploy and navigate, catering to businesses of any scale. Its mobile-friendly Sell app has the functionalities of geolocation, helping sales and marketing teams. Offering an all-in-one CRM platform, organisations can implement use cases like prospecting, engagement, lead generation and communication capabilities. VISIT WEBSITE SugarCRM is a global CRM software provider, helping marketing, sales, and service teams improve efficiency through automation, data, and intelligence in near real-time. It offers Sugar Market, an all-in-one marketing automation platform that helps marketers to automate their campaign with higher ROI. VISIT WEBSITE Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes. VISIT WEBSITE Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion. VISIT WEBSITE Oracle NetSuite CRM, a component of Oracle's business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team. VISIT WEBSITE Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis. VISIT WEBSITE Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface. VISIT WEBSITE Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation. VISIT WEBSITE HubSpot's sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring. VISIT WEBSITE Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime. VISIT WEBSITE Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities. VISIT WEBSITE Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem. VISIT WEBSITE Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform. VISIT WEBSITE Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle. VISIT WEBSITE OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences. VISIT WEBSITE Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale. VISIT WEBSITE Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases. VISIT WEBSITE Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market. VISIT WEBSITE Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle. VISIT WEBSITE HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals. VISIT WEBSITE Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales. VISIT WEBSITE Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics. VISIT WEBSITE Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage. VISIT WEBSITE Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio. VISIT WEBSITE

The engagement shift: How search is reshaping the media landscape
The engagement shift: How search is reshaping the media landscape

Campaign ME

time2 days ago

  • Campaign ME

The engagement shift: How search is reshaping the media landscape

The role of search is undergoing a profound evolution, reshaping how audiences discover, access, and engage with content. From trending TikTok videos to AI-curated news summaries, search behaviour is now central to how people navigate and consume media. It is not only influencing what people see, but also how they interact with brands, publishers and platforms. This shift presents both an opportunity and a challenge, in equal measures, for marketers. As user journeys become more dynamic and discovery happens across multiple surfaces, from Google and Instagram to voice assistants and geo-based prompts, search is emerging as the critical link between content and context. Search is now driving a new wave of media engagement, shaped by regional contrasts between MENA's fast-growing, mobile-first environment and Europe's increasingly consolidated media landscape, demanding that global brands rethink how they remain visible, relevant, and trusted across both. Fragmented media, connected audiences In the MENA region, we are seeing two things happen at once: An increasingly fragmented media environment and a rise in mobile-first, hyper-engaged audiences. Mobile video continues to dominate. Statista projects the number of digital news users in MENA to reach over 167 million by 2029. As people access content across diverse platforms, search is emerging as the connector, and a way to navigate complexity and discover relevance in real time. In this landscape, brands must ensure that their content is structured, localised, and easily found, especially as geo-awareness and mobile intent play a growing role in consumer decision-making. The pressure on media in Europe and the U.S By contrast, media outlets across Europe and the United States are under pressure. Declining advertising revenue and platform consolidation are leading to layoffs and even closures. So far, this year, key media titles like Business Insider, TechCrunch, and The Washington Post have all announced job cuts. Fragmentation of this size has a direct impact on how and where consumers go to find credible information. As trusted media channels shrink, the burden on search to deliver quality, context, and relevance grows. For marketers, this underscores the need to build trust at every touchpoint, including search. The rise of social as a search engine Search is no longer limited to traditional engines. For younger audiences, platforms like TikTok and Instagram are now primary sources of discovery. This is particularly visible in MENA, where mobile-first usage and short-form video dominate. Audiences aren't just searching; they are swiping, scrolling, and stumbling across content that matches their intent in unexpected ways. Social search brings new challenges for marketers. It's not enough to rank well on Google. Brands need to consider visibility across platforms, through voice, video, and social discoverability. AI is changing the search experience Artificial intelligence is transforming how we discover content. Predictive prompts, summarised responses, and generative search tools are creating more intuitive, less linear experiences. For marketers, this requires a different approach. Content must now be structured for AI readability, geo-relevant, and adaptable across formats, from voice assistants to augmented browsers. What this means for global brands Navigating this shift requires flexibility and local understanding. While Europe faces media consolidation, MENA is expanding digitally, demographically, and behaviourally. Global brands must recognise that engagement starts with discovery. Discovery today means optimising not just for search engines, but for the full spectrum of consumer behaviour, from Google to TikTok to AI. Generic content strategies will no longer perform. It's time to prioritise local SEO, geo-targeted content, and platforms that reflect how people really search. Search has become the starting point for everything, from brand awareness to conversion to trust. As media and marketing continue to evolve, brands that treat search as a strategic engagement tool will be best positioned to lead. We're entering a new phase of media engagement. As marketers, the challenge is clear: Meet your audience where they are searching, and earn their attention once they find you. By Melis Ertem, CEO, MMA MENA.

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store