The Person Sitting Next To You On The Train Could Be An Undercover Railway Official
Railway officials would now travel on trains to inspect cleanliness, amenities, and safety, aiming to boost passenger confidence and ensure better service nationwide
Indian Railways has launched a new campaign to enhance passenger facilities by having railway officials travel on trains to inspect and address shortcomings first-hand. Passengers might find that the person sitting next to them is a railway official who could seek feedback during the journey.
These officials will check amenities such as toilets, charging points, lights, fans, availability of water, and cleanliness. If any deficiencies are found, the responsible officer must take immediate action.
This campaign is part of Indian Railways' vision to prioritise passenger convenience and quality service, aimed at boosting passenger confidence and ensuring smoother, safer journeys.
The campaign has begun in the Prayagraj division, where a team of 25 employees inspected 50 trains, uncovering several issues. This initiative will soon be extended to other railway divisions as well.
Plan For Better Facilities
The Prayagraj division is committed to providing passengers with clean toilets, pure drinking water, good food, and a comfortable journey. To curb ticketless travel and irregularities, the railway is also conducting ticket inspections at stations and onboard trains.
Inspections Conducted On Multiple Trains
Following directions from Senior Divisional Commercial Manager (Coaching) Himanshu Shukla, 25 commercial inspectors carried out inspections on 50 trains, including train numbers 14163, 14113, 14114, 14116, 20403, 12403, 12417, 12275/76, 04125, 04154, 20404, 04121, 14117, 04152, 04141, 04138, 22431, 22432, 04156, 12418, 14118, 22437/38, 20433, 20434, 04126, 14164, 04115, 04116, 14115, and 12404.
The inspections focused on the cleanliness of coaches, toilets, lights, fans, air conditioning, water supply, linen, and charging points. Shukla confirmed that this campaign will continue to address complaints received through Rail Madad.
Regular Station Checks And Ticket Inspections
In addition to train inspections, regular and surprise ticket checks will be conducted at stations, on trains, and along railway sections to prevent fare evasion. This will not only improve passenger facilities but also make railway operations more efficient.
First Published:
May 30, 2025, 15:58 IST
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