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News24
12 minutes ago
- News24
How MTN is making its network more customer-friendly
Whether it's the voice of a loved one, the lifeline of a small business, a student logging into class, or a moment of inspiration shared online—these are the everyday moments that matter to our customers. And they matter to us, too. At MTN, we don't just deliver network services, we deliver possibilities. That's why our commitment to our customers is stronger than ever: to listen more closely, care more deeply, and make bold moves that improve the real experiences of South Africans every day. 'Our customers are the bedrock of this business,' says Cornelia van Heerden, Executive: Customer Operations, MTN SA. 'Without them, we wouldn't exist. When they speak, we pay attention, because their feedback is the most valuable insight we have. Every connection is an opportunity to serve, and every challenge is an opportunity to show up better.' This renewed promise isn't just talk—it's being lived out in our stores, our call centres, and in the way our teams show up across the country. From leadership to frontline staff, we're stepping into our customers' shoes. Listening, learning, and acting to make their experience smoother, faster and more human. 'We've heard what matters to our customers,' says van Heerden. 'Whether it's convenience, coverage or care—we're moving intentionally to deliver consistently, and visibly.' And that promise is already coming to life in ways our customers can feel: A quicker, safer way to prove it's really you: We've added face-scanning technology in-store to help protect our customers from identity fraud. It's faster, safer, and means less paperwork when you need help or want to make changes to your account. An easier-to-use app: From improving the bundle purchase journey, to making it easier to track usage and manage your account, we've been listening. Connectivity you can find: Whether it's finding ways to stay online during loadshedding or extending coverage into rural areas, we're investing in long-term solutions that ensure no customer is left behind. Faster help, fewer delays: We've given our frontline staff more decision-making power —so you're not stuck waiting for escalations or red tape. Just real help, from real people, when you need it. Behind every change is a real customer with a real need. Like the woman who accidentally paid R16,000 instead of R1,600. Our team moved swiftly, resolved the issue, and restored her peace of mind—no escalations, no delays, just people helping people. 'That's what we mean when we say we make moves,' says van Heerden. 'It's not just about technology. It's about how quickly we respond, how we show up, and how we make things right.' We know there's more work to be done. But our customers are already starting to feel the shift. It's in the shorter queues. The smoother transactions. The follow-up calls when something's gone wrong. The small things that build something bigger: trust. 'To every customer who has ever felt unheard or disappointed—we hear you, and we're doing better,' says van Heerden. 'To those who've stood by us, thank you. We're just getting started.'
CNN
41 minutes ago
- CNN
How AI can help ease the strain on health care services
CNN's Clare Sebastian visits Philips in the Netherlands, where the company has centered its focus on innovations in the health care tech sector, including the use of artificial intelligence in some of the most commonly used diagnostics tools in the world.
CNET
41 minutes ago
- CNET
Score Hundreds Off Bluetti Portable Power Stations With These Early July 4th Deals
The early Fourth of July deals just keep getting better and better, and this latest round of Bluetti discounts really ups the ante. Right now, you can save up to 55% off your new portable power station, including the brand-new Bluetti Elite 100 v2. These deals are available both at Amazon and the official Bluetti website, with both offering the same discounts. However, Amazon's deals are only available to Amazon Prime members, so keep that in mind. No matter which route you take, you need to enter our exclusive discount code CNETBLUETTI to get the best price. If you're looking for the biggest discount, you need look no further than the new Bluetti Elite 100 v2, a refreshed 2025 model with plenty of outlets on offer. It'd normally sell for $799, but it's currently offered with a 50% discount which drops the price to just $399. Enter our discount code to save an additional $32, slashing the final total to just $367. You'll get a power station that's 35% smallker than its predecessor and still offers four AC outlets and multiple USB and USB-C ports. Hey, did you know? CNET Deals texts are free, easy and save you money. Looking to spend a little more? The Bluetti Elite 200 v2 portable power station normally retails for almostd $1,700, but it's currently just $899 before you enter our exclusive code. Enter CNETBLUETTI and the price falls to just $837. This model comes with a maximum output of 2,600 watts and sports a 2,072-watt-hour battery. Keep in mind that you do need to enter the discount code to get the biggest discount and that these prices might not hang around for long. Why this deal matters A portable power station can be a great help whether you live in an area that suffers power cuts or you just want to take the power with you when camping. Bluetti offers some of our favorite power stations, and this is your chance to save hundreds of dollars off yours.
