SOTA parent portal taken down in response to systems vulnerability targeted by global cyberattacks
In a message to parents on Wednesday (Jul 23) morning, SOTA said the cyberattacks started around Jul 18 and are specifically targeted at school-managed systems.
"To safeguard our systems and data against this critical threat, we are initiating an immediate and mandatory patching process for all school-managed servers that support our parent portal," said SOTA in its message.
The school said it had identified the vulnerability in the third-party server infrastructure supporting the portal and that the third-party service provider has acknowledged such reports from their server customers.
It added that it is working to complete the patching and restore full service safely as soon as possible, and will inform parents when the portal is back up.
A CNA check on the SOTA website on Wednesday afternoon showed that the school's student and staff portals appear to have been taken offline as well.
The global cyberattack campaign has already compromised organisations globally, including government agencies and multinational corporations, said SOTA.
The school did not name the third-party service provider.
However, this comes after the Cyber Security Agency of Singapore (CSA) issued an alert on Tuesday for users of Microsoft SharePoint to update to the latest version, citing "critical vulnerabilities".
On the same day, Microsoft issued a threat intelligence note warning of active attacks targeting SharePoint servers via known vulnerabilities. It said security updates have been released to address the flaws.
The note linked the attacks to three China-based groups, and added that investigations into other threat actors are ongoing.
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'While Gen AI may increase the accessibility of mental health resources for many, Gen AI lacks the emotional intelligence to accurately understand the nuances of a person's emotions. 'It may fail to identify when a person is severely distressed and continue to support the person when they may instead require higher levels of professional mental health support. It may also provide inappropriate responses as we have seen in the past,' said Mr Chen. More dangerously, generative AI could worsen the mental health conditions of those who already have or are vulnerable to psychotic disorders. Psychotic disorders are a group of serious mental illnesses with symptoms such as hallucinations, delusions and disorganised thoughts. Associate Professor Swapna Verma, chairman of the Institute of Mental Health's medical board, has seen at least one case of AI-induced psychosis in a patient at the tertiary psychiatric hospital. Earlier in 2025, the patient was talking to ChatGPT about religion when his psychosis was stable and well-managed, and the chatbot told him that if he converted to a particular faith, his soul would die. Consumed with the fear of a dying soul, he started going to a temple 10 times a day. 'Patients with psychosis experience a break in reality. They live in a world which may not be in line with reality, and ChatGPT can reinforce these experiences for them,' said Prof Swapna. Luckily, the patient eventually recognised that his behaviour was troubling, and that ChatGPT had likely given him the wrong information. For around six months now, Prof Swapna has been making it a point to ask during consultations if patients are using ChatGPT. Most of her patients admit to using it, some to better understand their conditions, and others to seek emotional support. 'I cannot stop my patients from using ChatGPT. So what I do is tell them what kind of questions they can ask, and how to use the information,' said Prof Swapna. For example, patients can ask ChatGPT for things like coping strategies if they are upset, but should avoid trying to get a diagnosis from the AI chatbot. 'I went to ChatGPT because I needed an outlet' Users that The Straits Times spoke to say they are aware and wary of the risks that come with turning to ChatGPT for advice. Ms Chu, for example, is careful about the prompts that she feeds ChatGPT when she is seeking parenting advice and strategies. 'I tell ChatGPT that I want objective, science-backed answers. I want a framework. I want it to give me questions for me to ponder, instead of giving me answers just like that,' said Ms Chu, adding that she would not pour out her emotional troubles to the chatbot. An event organiser who wants to be known only as Kaykay said she turned to ChatGPT in a moment of weakness. The 38-year-old, who has a history of bipolar disorder and anxiety, was feeling anxious after being misunderstood at work in early 2025. 'I tried my usual methods, like breathing exercises, but they weren't working. I knew I needed to get it out, but I didn't want to speak to anybody because it felt like it was a small issue that was eating me up. So I went to ChatGPT because I needed an outlet,' said Kaykay. While talking to ChatGPT did distract her and help her calm down, Kaykay ultimately recognises that the AI tool can be quite limited. 'The responses and advice were quite generic, and were things I already knew how to do,' said Kaykay, who added that using ChatGPT can be helpful as a short stop-gap measure, but long-term support from therapists and friends are equally important. The pitfalls of relying too much on AI Ms Caroline Ho, a counsellor at Heart to Heart Talk Counselling, said a pattern she observed was that those who sought advice from chatbots often had pre-existing difficulties with trusting their own judgment, and described feeling more isolated over time. 'They found it difficult to stop reaching out to ChatGPT as they felt technology was able to empathise with their feelings, which they could not find in their social network,' said Ms Ho, noting that some users began withdrawing further from their limited social circles. She added that those who relied heavily on AI sometimes missed out on the opportunity to develop emotional regulation and cognitive resilience, which are key goals in therapy. 'Those who do not wish to work on over-reliance on AI will eventually drop out of counselling,' she said. In her practice, Ms Ho also saw another group of clients who initially used AI to streamline work-related tasks. Over time, some developed imposter syndrome and began to doubt the quality of their original output. In certain cases, this later morphed into turning to AI for personal advice as well. 'We need to recognise that humans are never perfect, but it is through our imperfections that we hone our skills, learning from mistakes and developing people management abilities through trial and error,' she said. Similarly, Ms Belinda Neidhart-Lau, founder and principal therapist of The Lighthouse Counselling, noted that while chatbots offer instant feedback or comfort, they can short-circuit a necessary part of emotional growth. 'AI may inadvertently discourage people from engaging with their own discomfort,' she told ST. 'Sitting with difficult emotions, reflecting independently, and working through internal struggles are essential practices that build emotional resilience and self-awareness.' Experts are also concerned about the full impact of AI chatbots on mental health for the younger generation, as their brain is still developing while they have access to the technology. Mr Chen said: 'While it is still unclear how the use of Gen AI affects the development of the youth, given that the excessive use of social media has been shown to have contributed to the increased levels of anxiety and depression amongst Generation Z, there are legitimate worries about how Gen AI may affect Generation Alpha.' Moving ahead with AI For better or worse, generative AI is set to embed itself more and more into modern life. So there is a growing push to ensure that when these tools are used for mental health or emotional support, they are properly evaluated. Professor Julian Savulescu, director of the Centre for Biomedical Ethics at NUS , said that currently, the biggest ethical issue with using AI chatbots for emotional support is that these are potentially life-saving or lethal interventions, and they have not been properly assessed, like a new drug would be. Prof Savulescu pointed out that AI chatbots clearly have benefits with their increased accessibility, but there are also risks like privacy and user dependency. Measures should be put in place to prevent harm. 'It is critical that an AI system is able to identify and refer on cases of self-harm, suicidal ideation, or severe mental health crises. It needs to be integrated within a web of professional care. Privacy of sensitive health data also needs to be guaranteed,' said Prof Savulescu. Users should also be able to understand what the system is doing, the potential risks and benefits and the chances of them occurring. 'AI is dynamic and the interaction evolves – it is not like a drug. It changes over time. We need to make sure these tools are serving us, not us becoming slaves to them, or being manipulated or harmed by them,' said Prof Savulescu.
