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CTV News
7 hours ago
- CTV News
Ontario photographer receives box of staples instead of $2,577 camera lens they ordered
An Ontario photographer is frustrated after her $2,577 camera lens is replaced with box of staples. An Ontario woman who enjoys photography wanted to buy a special camera lens she found online. But, when the shipment arrived, she opened it to find a box of staples instead. 'I was completely shocked. I didn't know what to do,' Viktoryia Shkel of Maple, Ont. told CTV News Toronto. Shkel is a photography enthusiast and said she wanted to upgrade to a more advanced camera lens. She said she found one online on Canon Canada's website for $2,577 that was part of a 'damaged box' sale. However, when the shipment arrived in mid-June, Shkel said she opened the box to find it was full of staples. 'The box was supposed to contain a Canon EF 24-70mm lens, and instead there was a box of staples,' she said. Shkel told CTV News she contacted Canon Canada to explain what happened, and sent photos of what she received. 'They notified me that all protocols were followed... they said the lens was inspected in the facility and by the time the lens left, everything was intact.' She said that while the outside box was sealed, the box for the camera lens had been opened—something that is standard with open or damaged box sales. 'There was no safety seal,' she said. Shkel claimed the box of staples weighed the same as what the camera lens would. But, following an internal investigation by Canon Canada, she was told she would not be getting a refund. box of staples Viktoryia Shkel of Maple, Ont. shows the weight of the box of staples she received instead of a $2,577 camera lens. (Supplied) 'I'm completely heartbroken. I'm completely shocked this happened to me and I'm really, really upset.' In late 2023, CTV News reported on a similar story with the Mankad family of Brampton. The family had ordered a laptop, but received two books instead. 'Someone must have opened the box, took out the laptop and replaced it with two books of equal weight and size,' Hardik Mankad said at the time. With CTV News' help, the Mankad family got a refund. In Shkel's case, CTV News reached out to Canon Canada and a spokesperson said in a statement, 'Internally, we have launched an investigation with our customer care and warehouse teams to examine what may have occurred.' 'We can confirm that our current process for outbound shipments require a weight verification of the product(s) held within and must match our strict weight measurements before being sent. Both our warehouse and shipping partner have confirmed that the outbound package did match the measurements and weight that would be expected for the lens model purchased, however based on the information provided by Viktoryia, it appears that the package may have been tampered with after departing our facility.' 'This is an unusual situation that we have not previously encountered, but while we continue the investigation with our shipping partner, we understand that the customer is currently bearing the financial burden of this loss. Customer satisfaction is a top priority for our brand, and we are currently in the process of issuing a refund to this customer for the cost of the lens.' Shkel has now received a full refund and plans to buy a new lens in person at a camera store.
CBC
8 hours ago
- CBC
New project to provide employment opportunities to people with criminal records
A new pilot project is starting in London to help break down barriers to finding employment for people with criminal records. The Fair Chances Employment Pipeline Project was started by the London-area branch of the John Howard Society (JHS) in partnership with Goodwill Industries, which will be employing the project's participants. "We found that so many people with criminal records are really struggling," Taghrid Hussain, the Executive Director of JHS London, said. "They really have difficulty finding employment, and keeping meaningful employment, as well." The pilot project is funded though a Community Vitality Grant from the London Community Foundation (LCF). With donations from families, individuals and businesses, the LCF disperses yearly grants to fund initiatives that meet community needs. LCF often funds pilot projects like this when there's a potential to make a difference, Lori Runciman, the Grants Director at London Community Foundation, said. This year the foundation is providing a record breaking $1.5 million in grants to nine different projects, including this one. A 2024 report from JHS found that Canadian employers have, by and large, excluded qualified applicants with criminal records, regardless of the severity of the offence. This is harmful, according to Hussain, as meaningful employment offers a sense of agency and belonging, as well as an effective barrier against homelessness, addiction and getting stuck in the "revolving door of crime." Through the Fair Chances Project, JHS will refer 30 people with criminal records to Goodwill for job training and onboarding. Then, upon successful completion of training, Goodwill will offer them a job in one of their stores, cafes or warehouses. JHS will be providing individualized support to the participants throughout the process and, after 18 months, they plan to interview all participants and put together a final report on the results. "The idea is to encourage other employers to do the same thing, to start thinking about giving an opportunity to individuals who are justice-involved," Hussain said. Goodwill has the capacity to help in that goal with its 26 retail stores, 44 donation centres as well as career centres, cafes and warehouses across the province, Jessica Justrabo, Director of Strategic Partnerships and Community Impact at Goodwill Industries said. "We're really excited to continue our support for this model because it's what we do best and we came together to really make sure that we are improving outcomes and improving lives in our communities." Goodwill has already worked with JHS over the years and employed people with criminal records, according to Justrabo, but this project was an opportunity to formalize their partnership, she said. Beyond just employment, further support will be also available to participants such as employment counselling and skills development to help them either move up within Goodwill or move on to other careers. The project will hopefully be transformative for many, Justrabo said, but she recognizes that it may not work out for every participant. This is something they are prepared to handle on a case-by-case basis and it would not mean the end of their support. "Everyone's journey is different," she said. "So if they would like to return to the program, if they need a little extra stabilization, if they need a referral to another organization, we're happy to follow and support individuals as their journey unfolds."
CTV News
9 hours ago
- CTV News
Quebec City judge to rule Thursday on bail for three accused of extremist plot
The RCMP says four people, including active members of the Canadian Armed Forces, are facing charges after allegedly plotting to "forcibly take possession" of land in the Quebec City area. This RCMP handout image shows military-style training police allege the accused took part in. THE CANADIAN PRESS/Handout - Quebec RCMP (Mandatory Credit) QUÉBEC — A Quebec court judge will decide Thursday whether to grant bail to three men facing terrorism charges in the Quebec City region. Judge René de la Sablonnière heard final arguments Monday from Crown and defence attorneys. Simon Angers-Audet, 24, Raphaël Lagacé, 25, and Marc-Aurèle Chabot, 24, face charges of facilitating a terrorist activity and other charges related to the illegal storage of firearms and possession of explosives and prohibited devices. The men are accused of plotting to forcibly take over land in the Quebec City region. There is a publication ban on details of the testimony during the bail hearing, which began last week with an RCMP officer testifying for the prosecution. A fourth accused — Matthew Forbes, 33 — is facing weapons charges and was granted bail under a lengthy list of conditions that include wearing a GPS tracking bracelet. This report by The Canadian Press was first published July 28, 2025.
