Flight Centre Travel Group Ltd.
Previous ranking: 6
Employees: 12,497 full-time
275 Grey St.
South Brisbane, QLD 4101, Australia
U.S. headquarters:
5 Paragon Drive
Montvale, NJ 07645
Phone: (201) 934-3500
Website
$15.91 billion12,497 full-time275 Grey St.South Brisbane, QLD 4101, AustraliaU.S. headquarters:5 Paragon DriveMontvale, NJ 07645Phone: (201) 934-3500
Executives
PRESIDENT, FLIGHT CENTRE TRAVEL GROUP AMERICAS: Charlene Leiss
CFO AMERICAS: Mark Imrie
MANAGING DIRECTOR, FCTG CANADA/PRESIDENT, CORPORATE TRAVELER CANADA: Chris Lynes
PRESIDENT, FCTG MEXICO/LATAM NETWORK: Maren Hanschke
PRESIDENT, FCM AMERICAS: Billy McDonough
PRESIDENT, CORPORATE TRAVELER USA: John Van den Heuvel
EVP/GENERAL MANAGER, ENVOYAGE: Christina Pedroni
EVP/ GENERAL MANAGER, SUPPLY: David Richardson
COMPANY FACTS
* A publicly traded company. Its North American subsidiary is Flight Centre Travel Group.
* Brands include Flight Centre leisure and corporate divisions Corporate Traveler and FCM.
* Works with 2,232 independent contractors.
* 8% of sales completed by hosted advisors.
* Sales: 51% business, 49% leisure.
DEVELOPMENTS
* Implemented a more regionalized structure for Corporate Traveler USA with the creation of individual "SWOT teams" (strengths, weaknesses, opportunities and threats) for the East, Midwest and West to accelerate growth.
* Increased customer adoption by 18% within its Melon platform for Corporate Traveler.
* Celebrated the 20th anniversary of FCM Travel, which became the company's largest brand in total transactional value as a result of new global business wins and key multinational customers.
* Completed the launch of the Envoyage brand, serving independent agents and agencies across the U.S., Canada, Australia, New Zealand and South Africa.
* Launched a dedicated group division for members in the U.S.
* Expanded in the global cruise sector and in the U.K. by acquiring Cruise Club UK.
* Expanded its sports sponsorship portfolio in the Americas through new partnerships: for example, Flight Centre Canada and the NBA's Toronto Raptors as well as Corporate Traveler USA and the NFL's Jacksonville Jaguars.
* Relaunched a campaign with StudentUniverse and Amazon to support young adults with more accessible and affordable options.
LOOKING AHEAD
* Increasing its focus on independent and luxury sectors through Envoyage and Scott Dunn.
* Enhancing NDC content by improving functionality and strengthening distribution technology.
* Further leveraging AI-driven solutions through its AI Center of Excellence to help streamline operations and increase productivity.
* Prioritizing the global expansion of the meetings and events division and the stage, screen and sports division.
* Boosting technology in its FCM and Melon platforms to increase customer adoption.
* Advancing its internal diversity, equity and inclusion efforts.
* Capitalizing on strong corporate growth opportunities in key markets throughout the world.
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