Shoppers furious as Nintendo Switch 2 pre-orders from Amazon don't arrive despite ordering weeks ago

Scottish Sun

05-06-2025

Amazon customers have complained their orders haven't arrived on release day despite ordering them in April
GAME FURY Shoppers furious as Nintendo Switch 2 pre-orders from Amazon don't arrive despite ordering weeks ago
SHOPPERS are furious that their pre-orders for the Nintendo Switch 2 from Amazon won't arrive on time - despite ordering weeks ago.
Prices for the hotly anticipated gadget start at £359.99, and pre-orders have been available since April in time for its release day today (June 5th).
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Gamers queue up outside Currys on London's Oxford Street to get their hands on the new device and exclusive Mario Kart World game
Credit: PA
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Zac Young from Kingston was the first in the queue at Currys Oxford Street store, London, to collect his Nintendo Switch 2 console
Credit: PA
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Oxford Street, London, where people line up outside of the Currys store, which has opened at midnight, giving Nintendo fans the chance to collect their Switch 2 devices moments after it has been released
Credit: PA
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Pictures from the Nintendo Switch 2 game console launch event in France
Credit: Reuters
The console and a Mario Kart World game - which is exclusive to the Nintendo Switch 2 - costs more at £429.98.
But some Amazon shoppers have complained online that theirs haven't arrived in time - with some even cancelling orders to pick the gadget up elsewhere.
Amazon customers were told when they placed orders that the item might not arrive on release day.
Shoppers were made aware of the delivery date at the time they placed the pre-order.
An Amazon spokesperson said orders which were due to be sent out today have been sent out as planned and there were no delays.
Customers are not charged until their items are dispatched.
Other keen gamers queued overnight, outside shops including Smyths and Currys, in order to be first to get their hands on the new console.
Some queuing at Currys' flagship store in Oxford Street were dressed as characters from the Mario games.
Customers shared complaints on online shopping forum hotukdeals about the delays.
One disgruntled shopper said: "Pre-ordered from Amazon on the 4th April. Showing delivery Monday 9th June.
"Cancelled and ordered for pick up straight away from Argos. Amazon seem to have messed up big time with this launch."
Others said they cancelled their order so they could pick it up in another store instead.
"Cancelled pre order with Amazon as was saying Saturday delivery, so thought I'd try my luck at 24 hour Asda and was plenty in stock," posted one gamer.
Another said they managed to get a discount due to the delay.
"My Amazon pre order from 5th April not despatched and scheduled for Saturday. Called customer service, they will offer a 5-10% discount upon delivery for the inconvenience."
Others wanting to cancel their order said they couldn't.
"Amazon is saying delivery for Friday, won't let me cancel now," said one customer.
"Disappointed as I could have walked into Argos and picked one up."
Amazon shoppers are not the only ones who have been left disappointed over their pre-orders.
Game cancelled pre-orders just days before the release, with no reason given for the sudden u-turn.
Gamers who didn't pre-order a console patiently queued round the block atat midnight to get their hands on the new gadget.
Nintendo is expecting to sell 20 million consoles by the end of the financial year.
The Nintendo Switch was first released back in 2017, to replace the WII U.
Gaming fans have had to wait eight years for the new upgraded console.
The Nintendo Switch 2 will have a bigger screen, brand new games, and more built in features.