‘Cyber incident' continues to impact public services in Anne Arundel County, officials give update
Officials noted that the cyber incident came from an 'external origin.' It has disrupted multiple public services, including the ; however, 911 and 311 have remained operational. County buildings were closed Monday but
In addition, officials limited access to the Internet until the services were restored.
'Cyber incident' impacting public services in Anne Arundel County, officials say
As of Wednesday morning, residents were still unable to pay their bills online.
In response to the cyber incident, county executive Steuart Pittman released the following statement in a post on social media, saying, in part:
'Thank you for your patience as Anne Arundel County works to recover from the cyber incident impacting County government IT services. As we have shared previously, County officials are working diligently with the Anne Arundel County Office of Information Technology, public safety officials, cybersecurity specialists, and each department to conduct a full investigation. While the investigation is underway, the County is taking precautionary measures to ensure the safety of our systems. This includes limiting access to the internet and some systems until we are able to return to full operations.
While we have made some progress with securing and restoring our systems, we cannot share more details about the incident yet for several reasons: we are still working to understand the scope and impact of the incident, we do not want to potentially provide information to the potential threat actors, and we are working to recover from the incident as quickly as we can.
When it is prudent to do so, we intend to share the full details surrounding the incident, including how it happened, departments and systems that were specifically impacted, as well as what we are doing to learn from the incident and to prepare for the future. We cannot yet give a timeline for when we will have recovered from the incident. Rest assured, we want to answer these questions and provide a full picture of what happened.'
County executive Steuart Pittman
Pittman noted that residents concerned about the due date for their water or tax bill can reach out to the Office of Finance at 410-222-1734 and that the county will make accommodations 'as appropriate' for any late payments resulting from the disruption.
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Customers can also pay by phone at 833-277-8723 with a credit card or e-check; however, convenience fees apply. The following cashier offices are also open, accepting payment by check or cash (credit cards not accepted):
44 Calvert Street, Annapolis, Md.
101 North Crain Highway, Glen Burnie, Md.
2664 Riva Road, Annapolis, Md.
In addition, the following services are also open:
The Permit Center at 2664 Riva Road
County parks and recreational centers
Senior centers
Aging and Disabilities customer service centers
'I want to thank our Office of Information Technology for working around-the-clock to restore services, our Office of Emergency Management for leading us through our Cyber Incident Coordination Plan, and all our county staff who have found innovative ways to continue delivering services to our residents during this disruption,' Pittman added.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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