Closed wellness chain ordered to refund two clients

The Star

03-07-2025

Claimants duped by the wellness and spa company waiting to attend hearings at the Johor Consumer Claims Tribunal.
A COMPANY manager was caught by surprise when the wellness and spa chain she patronised suddenly ceased operations in May.
Molly Tea had signed up for 90 sessions worth RM4,400 with the Taman Nusa Bestari branch of the chain on Sept 12, 2024 and paid through 12 interest-free monthly instalments of RM366.67.
'I chose the body massage and head spa package,'' Tea said when met outside Johor Consumer Claims Tribunal at Menara Ansar, Johor Baru.
'I managed to go for 20 sessions of body massage and head spa.
'My mother went for five head spa sessions,'' she recounted.
She made a booking for a body massage in May and was given a May 17 appointment date.
'But when I turned up for my appointment, the place was closed,'' she said.
Tribunal president Hafez Zalkapli ordered the respondent to refund RM3,202 to the claimant within two weeks.
In a similar case, a housewife and her husband only managed to go for five sessions before the closure of the chain's 29 branches.
Lee Yan Shan had signed up for 80 sessions with the company's Mutiara Rini branch, paying RM168 in cash and RM2,232 via online bank transfer on March 30 this year.
'My first treatment was a two- hour body massage on April 6,'' she said.
The claimant said that her husband, who works as an accountant in Singapore, went for two body massages.
'I told the person-in-charge that we were able to go for the massage only on Sundays,'' added Lee.
The claimant said they attended five sessions on April 6, 13, 20, 24 and 27.
'I called them on May 1 to book our next appointment but was shocked to learn from my sister that the chain had ceased operations,'' said Lee.
Hafez ordered the respondent, who was not present, to refund RM1,980 to the claimant within two weeks.
Those who need assistance can call 07-227 1755 / 1766 or visit the Tribunal at Level 17, Menara Ansar, Jalan Trus, Johor Baru.