Spyne launches AI assistant to support used car dealerships
, an
automotive AI platform
, has introduced Vinnie, an autonomous AI assistant intended to support
used car dealerships
by streamlining
customer relationship management
workflows. The company announced the launch on July 22, 2025.
Vinnie has been developed to manage high call volumes, fragmented lead handling, and limited follow-up capacity—factors often contributing to revenue loss in car retail. It automates communication across voice calls, chat, and email, handling inquiries, appointment scheduling, and post-sale engagement.
Integrated into Spyne's visual merchandising suite, the assistant works with vehicle display pages on dealership websites. It also connects with existing CRMs and sales systems, offering continuous support for sales, service, financing, and inventory functions.
Focus on lead conversion and operational efficiency
Spyne claims the AI assistant is capable of identifying buyer intent, prioritising high-intent leads, and encouraging customers to take actions such as scheduling test drives or proceeding with purchases. Early users have reported a fourfold increase in response times, a 42 per cent rise in qualified leads, and a 37 per cent reduction in missed follow-ups within the first month of use.
Sanjay Varnwal, CEO and Co-founder of Spyne, said, 'Dealerships today need more than automation; they need AI technology that is easy to use and can think, adapt, and drive real outcomes. That's the future we're building for.'
The launch of Vinnie is part of Spyne's broader strategy to build AI-native software for automotive retail. The company aims to create a full-stack AI ecosystem that improves vehicle presentation and customer interaction, while enhancing digital efficiency for dealerships.
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