Kuwait Airways rolls out enhanced Elite Service at T4
KUWAIT CITY, June 29: As part of its ongoing efforts to enhance passenger services, Kuwait Airways has officially launched its new Elite Service at Terminal 4 (T4), offering an array of premium services to travelers, excluding those flying to New York.
Kuwait Airways Chairman, Captain Abdulmohsen Al-Faqan, announced the initiative, describing it as one of the airline's latest enhancements designed to elevate the travel experience for its valued customers.
'The Elite Service provides a comprehensive package, beginning with travel procedures completed from the comfort of the passenger's home,' said Al-Faqan. 'This includes baggage weighing, issuing boarding passes, home pick-up, and reception at Terminal 4.'
Al-Faqan further explained that the service continues with expedited procedures at T4, access to the elite lounge before departure, ground transportation to the aircraft if a passenger bridge is unavailable, and VIP reception upon return, including assistance with arrival procedures and limousine service to the passenger's home.
Customers can request the Elite Service through the Kuwait Airways mobile app or website between 72 and 48 hours before departure. Home check-in procedures will be conducted 24 hours prior to the flight, with passengers subsequently transported to Terminal 4.
Al-Faqan emphasized the airline's commitment to customer satisfaction, especially with the onset of the 2025 summer travel season. 'Kuwait Airways continues to strive to offer top-tier services and exceptional in-flight entertainment to ensure a comfortable and engaging journey,' he said.
He concluded by stating that the company remains focused on achieving key milestones in 2025 and is actively working to enhance its operational systems to meet the highest standards of service quality.
In conjunction with the Elite Service, Kuwait Airways has also launched a marketing campaign for its Family Offer, providing discounts of up to 30 percent on all destinations in economy class for groups of three to nine travelers. Bookings are available from June 26 to 30, 2025, for travel between July 1 and November 30, 2025.
The airline operates a modern fleet comprised of the latest Boeing and Airbus models, equipped with cutting-edge technology and onboard entertainment. Designed with customer comfort in mind, the aircraft feature state-of-the-art seating and services tailored to meet international aviation standards. Kuwait Airways is supported by a highly skilled workforce and remains dedicated to improving service quality and operational efficiency in line with global developments in commercial air travel.
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