PM-JAY portal snags leave patients in a spot in Odisha
In such a scenario, patients with life-threatening diseases, given the time-sensitive nature of their conditions, are more at risk as delay in treatment can pose severe consequences.
In a recent instance, a 52-year-old brain stroke patient, who was in coma and required immediate surgery, was turned away by a city-based private hospital because he could not undergo the iris scanning. Unable to avail the scheme's benefits and the pricey ICU charges left his family with no other option than to leave the hospital. He was, however, lucky as the next hospital he got admitted to, carried out his iris scanning during the CT scanning procedure, and his surgery was conducted smoothly.
In another case, family members of a 42-year-old man suffering from strangulated hernia had to pay cash to conduct his surgery as there appeared a glitch while uploading his ration card on the portal. Though they visited the Jan Seva Kendra for help and also dialled the helpline number 104, nothing could solve their problem. Since there is possibility of gangrene if strangulated hernia is not operated within 48 hours, the family members had no other option than to pay cash for surgery.
The protocol used in the earlier Bjiu Swasthya Kalyan Yojana (BSKY) was very simple. Any member of the family could enrol the patient under the scheme just by using his Aadhaar card. But, in AB PM-JAY, self-identification through iris scanner is necessary which is often difficult in some cases, especially when a patient is in coma stage, said a doctor who runs a private hospital.
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