Maharashtra labour & industry dept goes AI: Rs4.95cr approved to build ‘super portal' by September
A govt resolution issued recently grants administrative and financial approval for the ambitious e-governance project, which is to be implemented through the National Informatics Centre Services Inc (NICSI). The project has a strict deadline and must go live by September 30, 2025.
The unified platform will consolidate multiple portals and services under one roof, including the Labour Commissionerate, Mathadi and Security Guard Boards, and internal systems such as LMS, DISH, BMMS, IWBMS, Cess, RPL, and others.
New Delhi-based UNEECOPS Technologies Ltd has been empanelled for design, development, and maintenance of the proposed portal.
Among the highlights is a full-fledged AI-powered chatbot, built using natural language processing (NLP), that will operate on the website as well as WhatsApp. The bot will be voice-enabled and offer services in both Marathi and English. It will be capable of answering citizen queries, assisting with applications, providing scheme information, helping with document submission, and even tracking service status.
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The same chatbot will also offer personalised assistance based on Aadhar number or mobile-based identification.
A WhatsApp Business API chatbot will also be deployed for grievance redressal, scheme promotion, and document-based services. Users will be able to lodge complaints, track tickets, and even receive multimedia communication like scheme brochures and alerts via WhatsApp.
The department will also develop an interactive GIS-based platform, where key labour facilities such as worker facilitation centres will be geo-tagged and searchable by district or location.
A real-time integrated dashboard will be built to monitor scheme KPIs, data across sectors, and the status of departmental services. The dashboard will support role-based access and draw data from various internal systems via APIs.
The platform will be cloud-hosted, secured with extended-validation SSL/TLS certificates, and will undergo mandatory security audits as per GoI norms. All pages will be mobile responsive and accessible to visually impaired users.
In addition, a new mobile app will be developed with all the website's features, real-time content sync, interactive UI, and feedback mechanisms. The app will be freely downloadable on Android and iOS platforms at no cost to users.
The GR notes that all expenses will be booked under the 2025–26 budget head for the e-governance project. A dedicated manpower resource will be stationed on-site at Mantralaya for the next three years to oversee maintenance and content operations.
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