‘It's so disheartening': Aussie woman warns business owners of ‘frustrating' Facebook Marketplace scam
An Australian small business owner has criticised a customer for reselling purchased items on Facebook Marketplace - after successfully claiming she never received them in the first place.
Emma Diedrichs is the owner and founder of LuxeLittleOnes, an online business which primarily sells baby bags, and was surprised to receive her first charge back in February.
'Chargebacks just don't happen with us,' she said in a TikTok video.
'We're not fraudulent, we send everything out correctly, if something is wrong someone will just email us or contact us through our social media.'
A chargeback is a process where a customer can request from their bank to have money returned from a purchase.
Customers often request chargebacks if they believe a charge was fraudulent, they didn't receive the product, or the product they received wasn't as described.
Ms Diedrichs, who is also a single mother, said it was 'disheartening' to receive the chargeback, and was confused.
'This specific customer purchased not one but two of our luxury baby bags,' she said.
'I remember this order because we don't normally get an order for two bags.'
Ms Diedrichs disputed the chargeback, submitting documents proving the products were delivered.
'The bank decided to favour with the customer, which is very normal,' she said.
The small business owner was made to pay back the almost $250 cost of the bags, plus an additional $25 fee.
'It's so disheartening for me, I'm a single mum, this is my livelihood,' she said.
Less than a few months after the chargeback was submitted, Ms Diedrichs saw the same baby bags being for sale on Facebook Marketplace.
'I looked up [the seller's] Facebook profile and it is the exact same name as the lady that placed the order and the lady that put the chargeback through,' she said.
'This is so frustrating for me, I work so hard in this business, this is my full-time job,' she said.
'This puts food on the table for myself and my son, I'm a single mum, I am literally working day in day out to provide.
'This is my income; you wouldn't go to somebody's workplace and take $250 dollars off them.'
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