Usher cancels 2025 Australia tour, how to claim your Ticketek refund
Usher's highly anticipated 2025 Australia tour has been officially canceled. The R&B artist was scheduled to perform multiple shows in Melbourne and Sydney throughout November and December, including several additional performances added due to high demand.
According to a message on Ticketek's website, 'the promoter of USHER's Australian tour regrets to advise that the scheduled shows to take place in November/ December, will no longer be proceeding.' This marks Usher's first planned headlining tour in Australia in over a decade.
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Full refunds to be issued automatically via Ticketek
Ticketek has stated that
all tickets purchased
, including those purchased with refundable ticket options,
will be refunded in full to the original payment method used
. No action is required from customers who purchased tickets using a credit or debit card through the Ticketek website or app.
The refund process may take approximately 30 business days to complete. Customers are advised to monitor their payment accounts and look for a full refund matching their original transaction.
Steps for Ticketek gift voucher and agency refunds
Customers who purchased their Usher Australia tour tickets at a Ticketek Agency or paid using a Ticketek Gift Voucher will need to take additional steps. According to Ticketek, affected customers have been contacted at the email address linked to their Ticketek account.
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These customers must respond with the requested information in order for Ticketek to process their refund. The same estimated refund timeline of up to 30 business days applies once the required information has been submitted.
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Customers should check their inbox, including spam or junk folders, for any messages from Ticketek regarding their refund instructions.
Canceled Usher Australia tour dates for 2025
Usher was originally scheduled to perform a total of 12 shows in Australia, including several newly added dates due to increased demand. The full list of canceled tour dates is as follows:
Melbourne – Rod Laver Arena
Wednesday, November 19
Thursday, November 20
Saturday, November 22
Sunday, November 23
Tuesday, November 25
(NEW SHOW)
Wednesday, November 26
(NEW SHOW)
Sydney – Qudos Bank Arena
Monday, December 1
Tuesday, December 2
Thursday, December 4
Friday, December 5
Wednesday, December 10
(NEW SHOW)
Thursday, December 11
(NEW SHOW)
Usher had previously expressed enthusiasm for the tour, stating:
'I can't wait to bring this tour to Australia, a place where I hope to retire in the future. See you soon!'
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While no official reason for the tour's cancellation has been provided, this is not the first time the artist has canceled or postponed scheduled performances. In August, 2024, Usher postponed two shows in Atlanta due to injury-related recovery, following the cancellation of a separate tour opener.
Tone Deaf has reached out to Live Nation for further comment regarding the cancellation of the Usher Australia tour.
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