
Pearson airport 'lost the ability to check in passengers' today. Here's what happened
A network outage at Toronto Pearson International Airport that wouldn't allow passengers to check in on Thursday morning has since been resolved.
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Due to maintenance work being done on the airport's network systems on Wednesday night, it 'lost the ability to check in passengers and process baggage,' spokesperson Sean Davidson told National Post over the phone on Thursday.
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The airport alerted travellers to the network outage in a post on X before 6 a.m. on Thursday morning. However, around an hour later, the airport posted again to say the issue had been resolved. Airport staff were 'managing the flow of travellers' as some 'longer-than-usual lines' were expected.
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The network outage impacting some airport functions earlier this morning has been resolved. Operations are improving but expect some longer-than-usual lines through the morning.
Airport staff are managing the flow of travellers. https://t.co/UKvmTa5LXV
— Toronto Pearson (@TorontoPearson) June 26, 2025
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An alert that was featured on Pearson's website early on Thursday morning that warned travellers of possible longer lines has since been removed.
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'The lines at the terminal have returned to normal, but as always, we recommend that passengers check their flight status before coming to the airport,' Davidson told National Post.
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'There's no need to come longer than the two hours before domestic flights and three hours before international flights.'
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Just before 9:30 a.m., the airport said in a post on X that 'wait times and operations have returned to normal in both terminals after this morning's network outage.'
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Wait times and operations have returned to normal in both terminals after this morning's network outage. https://t.co/duN38V85nd
— Toronto Pearson (@TorontoPearson) June 26, 2025
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