RingCentral Announces RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange
BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service Cloud Voice on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to deliver a unified and streamlined experience for agents by integrating RingCentral's digital channel and voice capabilities into Salesforce. This powerful combination enables organizations to not only deliver faster, more intelligent, and highly personalized service across all touchpoints, but also to enrich their CRM ecosystem with deep insights into customer interactions that grow more intelligent over time.
RingCX for Salesforce Service Cloud Voice is currently available on AppExchange.
RingCentral's integration with Salesforce is particularly valuable for organizations seeking to unify their communication channels and improve cross-functional collaboration. Having established a robust Unified Communications integration with Salesforce trusted by thousands of customers worldwide, RingCentral is building on this successful foundation to extend its capabilities to include Contact Center integration within the Salesforce environment. By bringing together unified communications and contact center capabilities within the Salesforce ecosystem, businesses can break down silos between departments, enabling seamless information sharing and more efficient customer service.
Comments on the News
"This native integration brings best-in-class cloud voice and digital communications to the Salesforce CRM environment," said Carson Hostetter, EVP & GM, AI & Customer Experience at RingCentral. "We're helping businesses maintain their existing telephony and contact center investments with RingCentral while leveraging Salesforce's powerful CRM capabilities for a more comprehensive customer service solution. By combining voice and digital channels in one unified experience, we're enabling seamless interactions across all touchpoints. Together we're dedicated to delivering effortless customer experiences and driving powerful outcomes for our mutual customers."
'RingCX for Salesforce Service Cloud Voice is a welcome addition to AppExchange, as it accelerates business transformation for customers by seamlessly integrating RingCentral's advanced voice capabilities into the Salesforce environment, enabling agents to effortlessly manage calls, messages, and customer data from one intuitive interface,' said Alice Steinglass, Executive Vice President and General Manager, Platform, Integration, and Automation, Salesforce. 'AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.'
'In today's competitive business environment, having a unified approach to communication and customer engagement is crucial," said Sheila McGee-Smith, Founder and Principal Analyst at McGee-Smith Analytics. "RingCentral's integration of unified communications and contact center capabilities within Salesforce addresses a critical need in the market, enabling businesses to create more cohesive and efficient workflows across their entire organization."
RingCX for Salesforce Service Cloud Voice offers many benefits, including:
Unified agent workspace: Agents can manage calls, digital channels, and CRM data from a single interface, providing a true single pane of glass experience that improves productivity and reduces context switching.
Native Salesforce experience: The integration delivers a native Salesforce user interface, allowing employees to assist customers without leaving their familiar Salesforce environment.
Service Cloud Voice integration: RingCX now fully integrates with Salesforce Service Cloud Voice, allowing businesses to leverage RingCentral's robust voice capabilities within Salesforce's omnichannel routing environment.
Embedded dialer: Users can make calls directly from Salesforce records, with automatic call logging and easy access to customer information during conversations.
Omnichannel routing: The integration supports voice, chat, email, and social media channels, enabling businesses to provide consistent customer experiences across all touchpoints.
Advanced analytics: Comprehensive reporting and analytics tools provide insights into communication patterns, agent performance, and customer interactions, helping businesses make data-driven decisions.
AI-powered insights: Leveraging Salesforce's AI capabilities, the integration provides real-time transcription, next-best action, and conversational insights to achieve the best customer outcomes.
Seamless workflow integration: The solution enables automatic call logging, screen pops with customer information, and leveraging Salesforce data during calls, improving agent productivity and customer service efficiency.
Additional information can be found on the RingCentral blog.
Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. Since its launch in 2006, the platform has grown to include more than 8,000 apps and experts, with over 13 million customer installs. AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.
Additional Resources
Salesforce, AppExchange and others are among the trademarks of Salesforce, Inc.
About RingCentral
RingCentral is a global leader in AI-powered trusted business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
© 2025 RingCentral, Inc. All rights reserved. RingCentral, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Yahoo
2 hours ago
- Yahoo
Morgan Stanley Maintains Coca-Cola (KO) Price Target and Buy Rating
The Coca-Cola Company (NYSE:KO) is one of . Morgan Stanley has elevated The Coca-Cola Company (NYSE:KO) to its top pick within the beverages sector, while maintaining an Overweight rating and setting a price target of $81. The firm's optimism is rooted in Coca-Cola's consistent ability to deliver organic sales growth that surpasses both its peers and market expectations. In a recent research note, Morgan Stanley highlighted several factors driving this positive outlook. The company's strong pricing power stands out, allowing it to maintain healthy margins despite inflationary pressures. Additionally, The Coca-Cola Company (NYSE:KO) continues to see steady volume growth, reflecting ongoing consumer demand across key markets. The analyst also pointed to the company's sustained gains in market share and the relatively calm competitive landscape, which together provide a favorable backdrop for continued growth. Morgan Stanley emphasized that investors can acquire Coca-Cola shares at a valuation comparable to its peers but with the benefit of significantly higher long-term organic sales growth. This combination of robust fundamentals and attractive valuation underpins Morgan Stanley's confidence in Coca-Cola's prospects. The firm believes that Coca-Cola's durable growth trajectory makes it a compelling choice for investors seeking stable returns in the beverage industry. Following the announcement, Coca-Cola's shares showed steady trading, supported by the positive analyst sentiment. While we acknowledge the potential of KO to grow, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than KO and that has 100x upside potential, check out our report about this cheapest AI stock. READ NEXT: and 10 Best Wide Moat Dividend Stocks to Invest in. Disclosure: None. Sign in to access your portfolio
Yahoo
2 hours ago
- Yahoo
Jefferies Trims Clorox (CLX) Price Target, Maintains Buy Rating
The Clorox Company (NYSE:CLX) is one of . Jefferies has adjusted its price target on The Clorox Company (NYSE:CLX) to $145 from $167, while maintaining a Buy rating on the stock. In its latest research note, the firm warned that the next two quarters 'will be complicated to model' due to 'shipping timing ahead of Clorox's U.S. ERP rollout and wind down' which is expected to impact margins through unexpected swings in operating leverage. clay-banks-kBaf0DwBPbE-unsplash Analysts at Jefferies anticipate Clorox's upcoming guidance will reflect a drop of between 2% and 4% in organic sales, coupled with a low-teens percentage decline in EPS for FY26. Cautioning investors, they noted that 'numbers are too high,' recommending a 'recalibration' of consensus estimates. Despite these near-term challenges, Jefferies retains confidence in Clorox's long-term strengths. The firm views the company's strong consumer staples portfolio and established brand as sufficient to weather temporary operational disruptions. While acknowledging potential volatility in the quarters ahead, Jefferies believes that once the ERP implementation settles, The Clorox Company (NYSE:CLX) will return to a more stable growth trajectory. Investors are advised to brace for 'operating leverage and deleverage that surprises' during the transition period, but remain optimistic about management's ability to manage through the upheaval and eventually deliver on its core fundamentals. While we acknowledge the potential of CLX to grow, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than CLX and that has 100x upside potential, check out our report about this cheapest AI stock. READ NEXT: and 10 Best Wide Moat Dividend Stocks to Invest in. Disclosure: None. Sign in to access your portfolio
Yahoo
4 hours ago
- Yahoo
Greenbrier (GBX) Reports Earnings Tomorrow: What To Expect
Rail transportation company Greenbrier (NYSE:GBX) will be announcing earnings results this Tuesday after market hours. Here's what to look for. Greenbrier missed analysts' revenue expectations by 15.2% last quarter, reporting revenues of $762.1 million, down 11.7% year on year. It was a disappointing quarter for the company, with full-year revenue guidance missing analysts' expectations significantly and a significant miss of analysts' adjusted operating income estimates. Is Greenbrier a buy or sell going into earnings? Read our full analysis here, it's free. This quarter, analysts are expecting Greenbrier's revenue to decline 4.2% year on year to $785.7 million, improving from the 21% decrease it recorded in the same quarter last year. Adjusted earnings are expected to come in at $0.99 per share. Analysts covering the company have generally reconfirmed their estimates over the last 30 days, suggesting they anticipate the business to stay the course heading into earnings. Greenbrier has missed Wall Street's revenue estimates three times over the last two years. Looking at Greenbrier's peers in the heavy machinery segment, only Lindsay has reported results so far. It beat analysts' revenue estimates by 4.6%, delivering year-on-year sales growth of 21.7%. The stock traded up 3.9% on the results. Read our full analysis of Lindsay's earnings results here. There has been positive sentiment among investors in the heavy machinery segment, with share prices up 7.2% on average over the last month. Greenbrier is up 6.8% during the same time and is heading into earnings with an average analyst price target of $49 (compared to the current share price of $47.72). Today's young investors likely haven't read the timeless lessons in Gorilla Game: Picking Winners In High Technology because it was written more than 20 years ago when Microsoft and Apple were first establishing their supremacy. But if we apply the same principles, then enterprise software stocks leveraging their own generative AI capabilities may well be the Gorillas of the future. So, in that spirit, we are excited to present our Special Free Report on a profitable, fast-growing enterprise software stock that is already riding the automation wave and looking to catch the generative AI next. 登入存取你的投資組合
