Verizon accused of taking punitive actions against customers who file complaints against it
An email from Verizon email asking the customer be blacklisted that was sent after OAG was involved.
Verizon allegedly retaliated by blacklisting the customer. Being blacklisted isn't just about no longer being able to buy services from Verizon . The user claims that the company tried to wreak havoc on their credit report by re-aging a debt that was already resolved. This means that the company intentionally made the debt newer than it already was. As a result, it became impossible for them to get approval for financial products and loans.
The user says that Verizon has kept the existence of the blacklist a secret, which serves to reprimand customers who raise their voices against it.The customer shared evidence, including an email with instructions to blacklist them, to back up their claim. Verizon defended its actions in its response to OAG's email by saying that it had already reported the account to collections when it was paid in full. The company said it followed the Fair Credit Reporting Act (FCRA) guidelines, which frown upon pay-for-delete. Pay-for-delete requests involve asking a creditor to remove a negative entry from the credit report in exchange for payment.The company refuses to budge from its position and has even asked relevant agencies to consider this when addressing any future complaints from the user.
While Verizon might want to be FRCA-compliant by not engaging in pay-for-delete agreements, it's worth mentioning that the FRCA doesn't actually prohibit such agreements. Also, the amount due wasn't substantial. There also seems to be some confusion about a router.
The bottom line is that, on the surface, it looks like Verizon could have been more forbearing instead of taking punitive actions against the customers, which had the potential to impact their lives for years to come. Most of all, covertly maintaining a blacklist reflects poorly on Verizon . It looks like the company doesn't take kindly to the escalation of complaints to government agencies.
We have reached out to Verizon for comment and will update the article if we hear back.
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