Blocked drains and blood stains: our Airbnb guest cost us £15,000
The company assured us that all guests would be vetted and that adequate insurance was in place to cover us if our property was damaged. Smarthost accepted a request through Airbnb for a guest to stay in our home for four weeks.
When we came home, exhausted after our long journey, we were horrified to find extensive damage. The bathroom in our loft had flooded, causing water to leak over three floors. We also found that the guests had broken lots of items, such as furniture, electric blinds and even the freezer. The guests took a set of keys, which is a huge security risk and has caused me a lot of worry. They also took kitchen equipment including frying pans.
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