Calgary airport limiting access to two hours before flight through U.S. customs
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Travellers bound across the U.S. border will have to keep their eyes on the clock come travel day; Calgary International Airport will now be denying access through American customs any earlier than two hours before takeoff.
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In a statement about said changes, the Calgary Airport Authority referenced implementing the metering measures in December 2024, attempting to manage flow 'during specific peak travel times.' The statement further described the time restrictions as being 'used at several major Canadian airports to improve efficiency and minimize bottlenecks during high volume periods, as needed.' No specific period has been described for the new measures, and the changes appear to be indefinite.
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The shift in timing was officially announced on the airport's blog in mid-May, but a notification announcing the change has since been displayed across the top of the entire website. The red banner coincides with several large-tourism events in Calgary, namely the Rotary International Convention, and the upcoming Calgary Stampede.
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Passengers are still encouraged to arrive three hours before their flight time, 'to account for travel conditions and to allow sufficient time for check-in with their airline and check their bags,' according to the original announcement post. Should guests make their way through check-in and still have time to spare, the announcement points to the pre-security dining options as ways to wait.
Impacts to businesses within the post-security area are as of yet unclear. The airport's statement said they were offering support to businesses on both sides of customs clearance by introducing a pre-ordering method through their online store directory. However, only two of the 13 food and beverage locations in the area after customs currently have the online function available. Neither of those two are any of the several sit-in dining restaurants — like Vino Volo or the Wolfgang Puck Kitchen + Bar — businesses that may be impacted more than others by the constrained timeframes.
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A July 2024 study in the Journal of Air Transport Management researched the correlation between time and dollars spent within an airport. The study found that 'a 10 per cent increase in dwell time is associated with an increase of 8 per cent and 6 per cent respectively, in food and beverage as well as retail revenues.'
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