Customer finds dead honeybee in pizza, eatery fined 1L by consumer panel
The commission partly allowed the complaint, awarding the compensation for harassment, mental agony, and litigation expenses.
The complainants, Gurpyar Singh, an advocate from Dhuri, and Surinder Kumar from Dhanas, Chandigarh, stated that they fell ill after consuming the contaminated pizza and had to be hospitalised at Govt Multi-Specialty Hospital (GMSH), Sector 16, Chandigarh, with symptoms of nausea and vomiting.
They further alleged that when they brought the issue to the notice of the outlet manager, he not only tried to dismiss the complaint but also misbehaved with them.
Whereas, Domino's, operated by Jubilant FoodWorks at Sector 125, New Sunny Enclave, Kharar, through its Manager Ronny, denied the allegations. In its defence, the company highlighted its stringent hygiene practices including insect killer machines, regular pest control, and oven temperatures of 515°F for over five minutes.
They argued that the dead insect—whose wings and legs appeared intact in the complainants' photo — could not have survived the cooking process, implying possible tampering post-delivery.
This fact clearly shows that the present complaint is a result of afterthought and that the dead fly was never there when the pizza was delivered to the complainant.
However, the commission bench comprising president SK Aggarwal and member Paramjeet Kaur held the food chain accountable, stating, "Keeping in view the entire facts and peculiar circumstances of this case and the fact that the dead honeybee was found in the pizza purchased by the complainants from the company, the complaint is partly allowed with the directions to the company to pay compensation to the tune of Rs 1,00,000 to the complainants for harassment, mental agony, as well as litigation expenses.
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