Motorola expands Assist Chat AI to boost public safety access
The company will provide all public safety agencies with a complimentary starter edition of Assist Chat, an AI assistant designed to securely connect users to their agency's data, procedures and case history while maintaining compliance with relevant FBI and CJIS security standards.
Assist Chat is initially being rolled out to the US market, with plans to expand to Australia and New Zealand (A/NZ) in the future. The A/NZ region shares the P25 digital radio standard with the US, which is expected to support a smooth transition.
Mahesh Saptharishi, Executive Vice President and Chief Technology Officer at Motorola Solutions, said: "We're making an agency's data accessible and actionable to its staff to a whole new standard. With Assist Chat, any role within a public safety agency - whether on the front lines or in the back office - can now converse with their data in a secure environment. As agencies advance and adopt more Assist capabilities throughout their software, Assist becomes exponentially more useful in accelerating workflows and confirming data accuracy."
Currently, approximately 3,600 of the 6,000 public safety answering points in the United States use Motorola Solutions' emergency command centre software, which integrates Assist for a number of functions such as call transcription, translation, handling non-emergency inquiries and streamlining tasks to support swifter dispatch.
Motorola Solutions is now expanding Assist's functionality to include computer-aided dispatch (CAD) and records management software. This move enables features such as the real-time processing of radio transcripts and location metadata, allowing for faster decision-making by dispatchers. The system can identify specific scenarios, such as a car crash, and automatically generate dispatch incidents with recommended responses, such as sending an ambulance to the relevant address.
AI-driven features in records management also allow officers to review and refine their written narratives by checking them for accuracy against sources including video evidence, radio audio and CAD logs. Investigators and crime analysts will be able to use Assist for in-depth research tasks in a secure, CJIS-compliant environment, for example generating historical location maps of vehicles involved in crime investigations.
JC Meyer, Manager of Technology Services at the Department of Public Safety in Lee County, Florida, said: "Assist streamlines emergency response, taking stress off our team. It automates routine tasks and simplifies the steps that need to happen in quick succession to effectively respond to an emergency, giving our team more time and capacity to be there for the person in need of help."
Mahesh Saptharishi added: "AI is not a discrete ingredient but the foundation of our public safety software. Think of Assist as our products' central nervous system. It can proactively support each user with role-specific information contextualised to the time, task, person and place. As agencies consolidate information into a single secure and private repository through Chat, each new data stream and source they add with Assist helps to increase the accuracy and usefulness of AI's suggestions."
Assist Chat functions as a conversational interface across Motorola Solutions' public safety workflow applications, combining large language model technology with secure access to agency knowledge bases. It is designed with specific security features and guardrails, and all data remains within each agency's controlled environment. Each agency maintains ownership and control of their own data, with no data sharing between agencies.
Through Assist Chat, users can conduct voice or text queries on dispatch, records, evidence, and prior case histories — including video and image content — within a secure platform. In addition to facilitating investigative and emergency response tasks, agencies can use AI to identify potential gaps or improvements in internal policies, such as making recommendations for new policies based on frequently asked questions or new industry guidance.
Mahesh Saptharishi remarked: "The critical information first responders need is often buried beneath an avalanche of data. Assist Chat builds bridges from raw information to readily available answers."
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