Aeromexico partners with Latitude by Brightwell to transform passenger refunds and reimbursements
Aeromexico is committed to delivering a seamless travel experience, from booking to arrival. Now, with Latitude by Brightwell, the airline is modernizing its refund and reimbursement process—ensuring passengers receive funds quickly and conveniently while reducing strain on internal teams.
With Latitude, Aeromexico passengers will receive a convenient Aeromexico-branded link that allows them to access their refund or reimbursement in faster than traditional methods via the payment method of their choice. This launch aligns with the Department of Transportation's mandate for issuing prompt, hassle-free passenger refunds.
Providing a network of destinations spanning 93 cities in Mexico, the Americas, Europe, and Asia, Aeromexico chose Latitude because of Brightwell's unmatched expertise in travel payments. With a proven track record of solving cross-border payout complexities, Brightwell ensures airlines can meet passenger expectations for fast, hassle-free refunds while reducing the burden on customer service teams.
"Aeromexico is dedicated to elevating the passenger journey towards an extraordinary experience," said Aeromexico's VP of Treasury, Emilio Ramos Ruiz. "Brightwell makes that easier with refunds that are convenient for agents and passengers, regardless of country or currency. The fully-branded user experience helps our passengers trust that they are making the right choice to fly with us and that any disruptions will be resolved quickly."
Brightwell launched Latitude in 2024 to help businesses like Aeromexico streamline payments and enhance customer satisfaction. By digitizing the refund process, Latitude reduces costly manual operations, minimizes chargebacks, and accelerates payouts—allowing airlines to build stronger customer relationships and drive repeat bookings.
"Aeromexico's move to bring on Latitude shows just how critical fast, seamless refunds have become in the travel industry," said Larry Hipp, CEO of Brightwell. "By cutting out the friction of cross-border payments and delivering a fully branded experience, Latitude helps turn what used to be a difficult process into a real moment of service — strengthening passenger trust and making Aeromexico stand out as a leader in global travel."
To learn more about Latitude, visit www.brightwell.com/latitude.
About Brightwell
Driven by a passion for financial inclusion and empowerment, Atlanta-based financial technology company Brightwell is living out its mission to create products that help people and businesses send money securely across the globe. Brightwell's suite of cross-border payment products is simple to use, easy to integrate, and designed to help customers achieve measurable results. Processing and securing billions of dollars each year, Brightwell's products are trusted by businesses of all sizes – from startups to Fortune 500.
Brightwell media contact: marketing@brightwell.com
Brightwell is a technology provider and not a bank or other regulated financial institution. All regulated services associated with Latitude are provided by The Bancorp Bank. Terms and conditions apply.
About Aeromexico
About Aeromexico Grupo Aeromexico, S.A.B. de C.V., is a holding company with subsidiaries engaged in commercial and cargo aviation in Mexico, training, assistance, and maintenance, as well as the control of its passenger loyalty program: Aeromexico, Aeromexico Connect, Aeromexico Cargo, Aeromexico Formacion, Aeromexico Servicios and Aeromexico Rewards. The company is Mexico's global airline and has its main hub at Mexico City International Airport. Its destinations network features 21 countries and 93 cities nationally and internationally, including Mexico, the United States, Canada, Central America, South America, Asia, and Europe. The Group's operating fleet is comprised of Boeing 787 and 737 jet airliners and Embraer 190 models. Aeromexico is also a founding member of the SkyTeam airline alliance, an alliance which serves over 160 countries with 18 SkyTeam airline partners.
Aeromexico media contact: amcomunicacioncorporativa@aeromexico.com
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