Data possibly stolen and council services offline after Glasgow cyber attack
Glasgow City Council has been hit by a cyber incident
Council's response assumes customer data may have been stolen
Anyone contacted by someone claiming to have their data told to contact police
Anyone who has used affected forms urged to be cautious about any contact claiming to be from the council
Council investigating alongside police and the National and Scottish cyber security centres
Glasgow City Council apologises for 'anxiety and inconvenience'
Glasgow City Council has warned personal data may have been stolen in a cyber attack affecting its services.
The local authority was alerted to malicious activity on servers managed by a third-party supplier on June 19.
A number of services are offline, including planning applications, paying parking or bus lane fines, and ordering certificates.
Household schedules for bin collections, permits, and complaints are also unavailable.
The council has said that no financial systems have been affected and no details of bank accounts or credit/debit cards processed by those systems have been compromised.
Police Scotland, the Scottish Cyber Coordination Centre (SC3), and the National Cyber Security Centre are working alongside the council to investigate the incident. Planning – access to online planning applications is unavailable
Penalty Charge Notices – citizens are unable to access contravention evidence, make payments or submit online appeals
Pensions – members are unable to access the SPFOnline portal
Registrars – citizens are unable to book appointments online
Revenues and Benefits – citizens are unable to book callback appointments online
The following online forms and calendars are also unavailable: Permits
Complaints
Certificate Online (births, deaths, marriages)
Comments and Compliments
FOI Requests
Application for Footway Crossing (dropped kerbs)
Elections
Planning Enforcement
Planning Statutory Enforcement
Public Processions
Future Processions
Sign Language Interpreter Service (SLIS)
Glasgow Film Office Location Library
Pupil Absence
Bin Calendar
Taxi Complaints Form
Council Diary
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