Exotel's Intelligent Communication Platform enhances patient care and efficiency at Medcare hospitals
By integrating Exotel's intelligent calling and reminder system, Medcare has seen measurable improvements. Monthly no-show rates dropped from 21% to single digit numbers, freeing up valuable appointment slots and driving operational efficiency. More importantly, frontline healthcare staff—especially nurses—have reclaimed significant time for core medical responsibilities, leading to improved documentation compliance and higher patient and doctor satisfaction.
'This solution has been a game-changer. Nurses no longer spend hours calling patients, which means more time for clinical care. We've seen documentation compliance go from 60% to 90%, and patient NPS scores have improved as our team can now focus fully on patient needs,' said Kowshik Bhattacharjee, Head of Service Excellence and Patient Experience at Medcare Hospitals and Medical Centres. 'The automation also helped us bring down our no-show rate from 20% to just 5%-7%, directly impacting our efficiency and revenues.'
Exotel's solution automates appointment reminders using intelligent call routing and multi-touch follow-ups, ensuring patients confirm, cancel, or reschedule their appointments in advance. This not only minimizes scheduling gaps but also enables better resource planning for hospital administrators.
'We're proud to partner with Medcare to support their vision of providing exceptional patient care,' said Sachin Bhatia, Co-founder and COO, Exotel. 'At Exotel, we believe in creating communication systems that don't just improve operational efficiency—they enable more human, compassionate interactions by freeing up time for what really matters.'
'The streamlined appointment system at Medcare with automated reminders via Voice Automation platform has led to better patient turnout and reduced manual work. A real-time analytics dashboard helps track appointments and patient behavior, enabling smarter decisions', added Bhatia.
By transforming a previously manual and time-consuming process into an automated, scalable system, Exotel has empowered Medcare to serve patients more effectively while optimizing internal resources. This partnership reflects Exotel's growing presence in the healthcare sector and its vision to power smarter, more empathetic engagement using automation.
Exotel provides AI-driven customer engagement and experience solutions, serving over 7,000 clients globally across various industries. The company facilitates more than 25 billion annual conversations through omnichannel platforms, voice, agents, and bots. Its AI-powered solutions support agents, bots, and customers by enhancing interactions with conversational intelligence and optimizing resources to improve customer experience and business operations.
About Exotel
In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!
We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.
Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.
Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.
For more info, visit: https://exotel.com
About Medcare
Medcare is a premium healthcare provider under Aster DM Healthcare, one of the largest integrated healthcare providers in Southeast Asia and the UAE. Medcare Operates five hospitals (four in Dubai, one in Sharjah) and 23 medical centers, Medcare emphasizes exceptional patient experiences through service excellence initiatives. Their vision, "We Treat You Well," has transformed healthcare delivery by following hospitality-inspired service standards. Medcare's network combines world-class medical expertise with superior patient care, establishing new benchmarks for premium healthcare services in the region.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Khaleej Times
4 hours ago
- Khaleej Times
Bangladeshi expat in Dubai wins Dh20-million prize in Big Ticket Draw
As the 3rd of the month arrived yet again, UAE residents awaited Big Ticket's grand prize announcement, hoping to become a millionaire. On August 3, Sabuj, a Bangladeshi expat in Dubai, won a Dh20-million prize, with ticket number 194560, in the Big Ticket Series 277 draw. Meanwhile, six winners also took home Dh50,000 each in consolation prizes. Four lucky individuals also took home prizes up to Dh150,000 each after spinning the 'Big Win' wheel. Last month, a 43-year-old Bangladeshi electrician called Mohammed Naser Balal was named the lucky winner of a whopping Dh25 million in Big Ticket's draw. August promotions The raffle has previously announced the launch of its August grand promotion, with one lucky winner set to take home an incredible Dh15-million grand prize during the live draw on September 3. In addition to the grand prize, on the same night of the live draw, six winners will also receive consolation prizes of Dh100,000 each. Customers who buy two (or more) cash tickets in one transaction between August 1 and 25 will have a chance to be selected to attend the live draw on September 3 and win guaranteed cash prizes ranging from Dh50,000 to Dh150,000. The names of the four confirmed participants will be announced on the Big Ticket website on September 1. August's promotions are also offering a BMW M440i, with the winner to be announced on September 3. In addition, a Range Rover Velar will be given away on October 3.
Filipino Times
5 hours ago
- Filipino Times
OWWA e-Card printer to stay at MWO-Dubai even after Serbisyo Caravan
UAE-based OFWs who were unable to claim their e-Cards during the recent Serbisyo Caravan in Dubai will still be able to get their cards, as the Overseas Workers Welfare Administration (OWWA) will leave its card printer at the Migrant Workers Office (MWO). 'Huwag kayong mag-alala para sa OWWA dahil hindi lang ito isang araw lang sa Dubai. Iiwan na namin dito 'yung card printer para tuloy-tuloy lang ang pagpi-print ng OWWA e-Card dito sa Dubai,' OWWA Administrator Patricia Yvonne Caunan. Alongside the surge in National ID applications, the OWWA e-Card was among the most in-demand services during the OFW Serbisyo Caravan held at the Dubai World Trade Center on August 3. Active members of OWWA who wish to request an e-Card may complete their registration using a QR code provided by the agency. The QR code will remain available for those who missed the caravan. She added that eligible individuals can claim their e-Card anytime, even after the event. 'Anytime pwede niyong kunin, at kung hindi niyo makukuha today, kayo po ay cocontact-in ng mga tauhan ng OWWA dito sa Dubai,' she said. Thousands of attendees OWWA made the decision after thousands of Filipinos turned up at the one-day event, overwhelming the initial space at Exhibition Hall 8 of the Dubai World Trade Center and prompting organizers to expand the venue to Sheikh Rashid Hall. Caunan acknowledged the large turnout and emphasized the need for recurring caravans in the UAE. 'Hindi natin in-expect na ganito karami ang may kailangan ng serbisyo ng gobyerno dito sa Dubai. Hindi pwedeng isa o dalawang araw lang ito, kailangan ulit-ulitin ito dahil kailangan dito sa UAE dalhin ang serbisyo ng gobyerno,' Caunan said. The OWWA e-Card serves as proof of membership and can be used to access various government services and programs for overseas Filipinos.
Khaleej Times
5 hours ago
- Khaleej Times
Dubai leads gains in GCC equities in July with almost 8% surge
Dubai continued to outperform other GCC stock markets in July, according to a report published on Sunday. According to Kamco Invest's GCC Markets Monthly Report, the DFM General Index posted its fourth consecutive monthly gain, rising 7.9 per cent to close at 6,159.2 points—marking the strongest monthly performance across the region. This rally pushed the index's year-to-date (YTD) return to 19.4 per cent, the highest among GCC markets in 2025. Sector performance was broadly positive, with five out of eight sector indices recording gains. The Financials Index led the charge, surging 12.1 per cent, followed by Real Estate (+11.7 per cent) and Industrials (+6.9 per cent). The Financials Index was buoyed by double-digit share price increases in major players such as Commercial Bank of Dubai (+20.1 per cent) and Emirates NBD (+17.3 per cent). Conversely, the Consumer Discretionary Index fell 4.2 per cent, the steepest decline among sectors. Bloomberg's monthly stock performance data highlighted Ekttitab Holding Company as the top gainer, soaring 43.2 per cent in July. United Foods Co and Commercial Bank of Dubai followed with gains of 21.5 per cent and 20.1 per cent, respectively. On the downside, International Financial Advisors led the decliners with a 9.2 per cent drop, while National General Insurance and Dubai Refreshments Company fell 8.1 per cent and 7.6 per cent, respectively. Trading activity also picked up momentum. Total share volume rose 7.4 per cent to 7.5 billion shares, up from 7.0 billion in June. The value of shares traded increased 10.7 per cent to Dh16.7 billion. Union Properties led in trading volume with 1.2 billion shares exchanged, followed by Drake & Skull International (836.3 million) and Deyaar Development (669.7 million). In terms of value, Emaar Properties topped the chart with Dh3.6 billion in trades, followed by Dubai Islamic Bank (Dh1.5 billion) and Emirates NBD (Dh1.2 billion). Abu Dhabi maintains upward momentum The FTSE ADX Index in Abu Dhabi also recorded its fourth straight monthly gain, rising 4.1 per cent in July after a 2.8 per cent increase in June. The index closed at 10,370.66 points, bringing its YTD gain to 10.1 per cent. Seven out of ten sector indices posted gains, with Health Care, Financials, and Real Estate driving the overall growth. The Health Care Index led with an 11.0 per cent rise, closing at 2,162.1 points, supported by gains across all four constituent companies—most notably PureHealth, which jumped 11.9 per cent. The Real Estate Index climbed 7.0 per cent to 14,115.3 points, bolstered by price increases in all five companies, including a 20.2 per cent surge in Al Khaleej Investment Co. Meanwhile, the Utilities Index saw the sharpest decline, falling 4.6 per cent. Regional overview Across the region, GCC markets continued to rise in July, driven by optimism around Q2 earnings. The MSCI GCC Index posted a 2.2 per cent gain, its second consecutive monthly increase, with broad-based contributions from all exchanges. On a YTD basis, the index was up 3.7 per cent, reflecting positive momentum across most markets—except Saudi Arabia and Bahrain, which declined by 9.3 per cent and 1.5 per cent, respectively.
