Kingdom unveils largest Hajj operational plan to date to elevate pilgrim experience
The plan, unveiled by the General Presidency for the Affairs of the Grand Holy Mosque and the Prophet's Holy Mosque, features 120 initiatives and 10 smart tracks designed to enrich the digital experience of worshipers. Additionally, over 2,000 trained Saudi staff have been deployed to support the anticipated influx of pilgrims.
A key component of the plan is the enhancement of seven specialized enrichment tracks aimed at communicating the moderate message of Hajj to the world in multiple languages. These initiatives are part of a broader effort to provide a distinguished pilgrimage experience through digital transformation and artificial intelligence.
In his address during the launch, Sheikh Dr. Abdulrahman Al Sudais, President of Religious Affairs, emphasized that Saudi Arabia has mobilized all resources to serve the visitors of the Two Holy Mosques. He highlighted the Kingdom's focus on providing a distinguished pilgrimage experience through digital transformation and artificial intelligence.
Dr. Al Sudais noted that the 1446 AH Hajj operational plan centers on digital and smart transformation, including communication with visitors in various languages. He further stated that the moderate message of the Hajj will be showcased through interactive, multilingual digital platforms, reflecting the objectives of Sharia and promoting balanced Islamic values.
The plan is built around three main pillars: honoring the sanctity of time by affirming the spiritual significance and global message of Hajj; enhancing the sacred status of the holy sites; and glorifying the holiness of the place.
A key objective is to disseminate the guidance of the Two Holy Mosques globally by offering a deeply spiritual experience rooted in quality, excellence, and innovation. This is to be delivered within a structured, institutional framework that supports the message of moderation and communicates its impact in multiple languages around the world.
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