McDonald's to invest $100 M in new global office in Hyderabad in next 2 years
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Hyderabad: American quick service restaurant (QSR) giant McDonald's has rustled up plans to invest $100 million (approx. Rs 875 crore) in its new global office in Hyderabad over the next couple of years and hire around 2,000 techies by 2027, a top official of the company said on Friday.
"The investment this year and next (2026) will be around $100 million, including the capex cost," Deshant Kaila, head of global business services (GBS) operations, McDonald's, told TOI on the sidelines of the GCC X Hyderabad summit by organised by HYSEA and 3AI.
"We just started off three months ago, and we are about 100 people right now. By the end of the year, we'll be 500. Our goal is to grow much larger in the next one and a half years," Kaila said, pointing out that the company aims to expand its workforce to about 2,000 employees by early 2027, with potential for further growth.
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Kaila said the new global office in Hyderabad will not just serve as a hub for various corporate functions, including global finance and people services, but will also focus on developing the company's enterprise platform and global technology infrastructure, including cybersecurity and enterprise data architecture. It will also play a crucial role in building capabilities in data governance, data insights, data engineering, and AI.
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In fact, the facility is already working on solving key problems using emerging technologies such as artificial intelligence (AI) and data analytics to drive customer personalisation and loyalty.
"Today, if you have a McDonald's app in India, it does not work anywhere else. We aim to enable a unified app globally, which requires significant effort across enterprise platforms and data processes," he said, adding that it will help McDonald's offer personalised experiences and loyalty programs to its customers worldwide.
Dr Durga Prakash, head of technology (global offices), McDonald's, said global tech teams are already driving a first-of-its-kind edge AI transformation that was rolled out in 400 restaurants globally about a year ago. "The technology involves a vision camera and AI algorithm that ensures order components (ingredients) are correctly put together before the order reaches the customer to pre-empt errors and improve order efficiency as part of a broader strategy to connect 40,000 restaurants globally ," Prakash said.
, adding that they are also working on driving internet connected kitchens.
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