Travel club fails to book Maharashtra trip, consumer forum asks it to refund Rs 1.6 lakh
DCDRC president Praveen Kumar Jain and member Shailja Sachan heard the matter ex parte and passed the order to pay the money within 45 days with a simple interest of 6% from May 14, the date of the order, until the last payment is made.
Petitioners Shrishti Gupta and her husband Ankit Gupta, both residents of Vasundhara City, had sought membership of
Tag Vacation Club
in Jan 2022, after paying a membership fee of Rs 1.4 lakh and a total amount of Rs 1,65,358.
The couple told the forum that they were promised that the club would arrange holiday packages across the country.
"In Sept 2023, we requested a holiday package for pilgrimage sites in Maharashtra, which included places like Elephanta Caves, Nasik Shirdi, Trayambakeshwar, Shani Shignapur, Ajanta and Ellora Caves, Girishneshwar Jyotirlinga, and Parli Baijnath, but the club informed us that they do not have any resort in Mumbai and can offer us packages to other destinations," they alleged.
by Taboola
by Taboola
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The customers approached the club on later dates, requesting arrangements for the Maharashtra tour they planned, to no avail, following which they raised a demand for returning the membership fee. In the absence of a written reply or representation through an authorised representative, the commission found the evidence produced by the petitioners sufficient to hold the club guilty of 'denying services' to the customer and charged a fine of Rs 5,000 for the mental agony caused, over and above the direction to return the money taken for membership.
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