Storefriendly Introduces New Self-Service Storage System & IoT-Driven Smart Management — Enhanced Facilities to Meet Evolving Customer Needs
Award-Winning Innovation: Cutting-edge Self-Service Storage System
Storefriendly's innovative self-service storage solution earned the 2025 SSAA 'I&T Award (Hong Kong)', underscoring the Group's relentless pursuit of innovation and its role in setting new standards for the industry. Embracing the digital era, Storefriendly has pioneered the integration of the O2O (Online-to-Offline) model to streamline the storage rental process. Customers can now select branches and unit sizes, complete payments, and confirm bookings online, all from their mobile devices or computers. Upon confirmation, a QR code is issued for seamless access to the selected branch, enabling a swift and user-friendly move-in process.
24/7 Security and IoT Monitoring for Enhanced Safety
Storefriendly's physical locations are equipped with 24/7 security surveillance and automated environmental monitoring, powered by Internet of Things (IoT) technology. This system detects anomalies such as power surges or water leakage in real time, ensuring rapid response and optimal storage conditions. Coupled with a 24-hour customer support hotline, these features offer customers peace of mind when using the self-service storage units.
Hybrid AI + Human Customer Service for Faster & More Personalized Support
Customer service is another cornerstone of Storefriendly's development strategy. After years of listening to customer feedback, the Group identified a need for faster and more in-depth support. By incorporating a smart AI-driven customer service system, Storefriendly now offers 24-hour assistance for basic inquiries and facility tour bookings. At the same time, the Group remains committed to providing personalized support through human agents during service hours, ensuring a premium and empathetic customer experience.
Full-Building Storage Tower Ecosystem Promoting Sustainability
In addition to offering comprehensive storage services, Storefriendly Tower locations, including the Lai Chi Kok branch, are equipped with solar systems and EV charging stations, reinforcing the Group's commitment to environmental sustainability. These green initiatives have earned the Group the 'ESG Award (Hong Kong)', recognizing its leadership in sustainable development within the storage industry.
Premium, Club-Level Facilities Unlock New Possibilities for Storage
As Hong Kong's first full-building self storage ecosystem, Storefriendly Tower provides club-class storage experiences with added-value amenities that enrich the customer journey. These include but are not limited to:
• Free on-site parking with complimentary EV charging
• Bike repair station for cycling enthusiasts renting bike units
• Tool stations on traditional storage floors to facilitate packing and transport
• Dedicated workspaces for customers to handle personal tasks etc.
Specialized Storage: Wine Storage & Safety Box
Beyond conventional storage, Storefriendly is expanding into specialized and boutique storage solutions, such as climate-controlled wine cellars and on-demand safety boxes. The wine storage units are equipped with temperature and humidity control systems to preserve wine quality, while the smart safes offer high-security storage for valuables with real-time monitoring and secure access, meeting the diverse needs of modern customers.
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