Fan group wants money back after event organiser refuses to comply with tribunal's refund decision

The Star

15-07-2025

KUALA LUMPUR: A group of fans are demanding their money back after an event organiser refused to comply with a tribunal's decision for refunds.
The group, led by a woman who goes by Saza, said that the event was originally due to be held on July 27, 2024, but had its venue changed before ultimately being cancelled.
"We were told that the refund process would begin in August and be fully completed by December. However, we have yet to get any refunds at all.
"In the meantime, the event organiser has continued to conduct events with at least three that we know off since the cancellation of this one," she said.
MCA Public Services and Complaints Department head Datuk Seri Michael Chong, who organised the press conference for the group, said that several members had brought the matter to the Consumer Claims Tribunal and that they had received the decision to claim their refunds.
He added that the group had collectively lost around RM20,000 from the unfulfilled tickets.
However, efforts to serve the letter to the company have been unsuccessful, with the group claiming that their premise had been vacated.
"We will give them a week to respond to us. I hope they will come so we can solve this matter without requiring a civil suit.
"If they fail to do so then we will need to move on to the second step and we will cross that bridge if we are forced to," he said.