Tata Communications WeConnect 2025: Forging the Future of Hyperconnected Enterprises
At the center of this vision is Tata Communications' "
Digital Fabric
", which integrates Network, Cloud and Security, Interaction, and IoT capabilities into a unified architecture. Bhattacharya shared how this architecture empowers enterprises to stay agile, deliver superior user experiences, and reinforce cyber-resilience. He also highlighted two upcoming innovations: GPU-as-a-Service and a MeitY-certified
AI Studio
, underscoring Tata Communications' focus on democratizing AI infrastructure for enterprise-scale innovation.
Arijit Banerjee, Senior Vice President and Head of India Business at Tata Communications, provided a broader outlook. He observed that the world was stepping into the Fifth Industrial Revolution — an era where technology must serve human values. In this evolving landscape, Banerjee pointed to four transformative forces:
The erosion of digital trustAn impatience economy shaped by instant gratificationThe rising demand for dignity and flexibility in workA shift towards asynchronous collaboration
Banerjee outlined a scenario where enterprises become orchestrators of hyperconnected ecosystems. Citing examples such as Bajaj Auto Credit's 90-day NBFC launch, Maruti Suzuki's integrated post-sales CX platform, and Tata Communications' innovations in live sports broadcasting, he illustrated how forward-thinking businesses are leveraging intelligent platforms to achieve speed, intelligence, and resilience.
The evening's discussions moved from vision to execution with two high-powered panel conversations moderated by Shantheri Mallaya, Editor at Economic Times (ET) CIO.
Panel 1: Reinventing Networks for a GenAI Future
Moderated by Shantheri Mallaya, Editor at ETCIO, the first panel explored the strategic transformation of network infrastructure in an era dominated by AI, cloud, and GenAI.
Panelists included:
Surendra S, Managing Director- Global Network Services & Voice Operations, AccenturePavan Goyal, CIO, Mphasis LimitedVenkatesh Kris, APAC CIO , CSCHari Nair, VP, Tata Communications
The panelists emphasized that static, legacy network architectures no longer serve modern business needs. Instead, networks must be dynamic, programmable, and intelligent — capable of real-time decision-making, self-healing, and seamless integration across hybrid and edge environments.
Security, latency management, and end-to-end visibility emerged as core requirements. Panelists urged enterprises to treat networks not as background infrastructure, but as a strategic enabler of innovation, customer experience, and operational agility.
Key Takeaways:
Prioritize investment in programmable, AI-ready networks.Embed network observability to preempt disruptions.Align network design with CX goals and digital transformation roadmaps.
Panel 2: The CX Paradigm in a GenAI World
The second panel delved into the evolving expectations around customer experience and how GenAI is reshaping engagement models.
Panelists included:
Sriram N A, Regional IT Head at Bosch DigitalKrishnenjit Roy, Senior Vice President – Technology , Bank BazaarRajesh Chandran, Vice President, Product Management, Tata Communications
The panelists discussed and shared insights on how today's customers demand hyperpersonalized, real-time, and omnichannel interactions. GenAI is opening doors to deliver these experiences at scale — from intelligent chatbots to dynamic content generation.
However, the panel also attempted to address serious concerns such as the risks of unchecked experimentation, governance challenges, and ethical responsibilities related to data usage and privacy.
The group agreed that GenAI must be integrated thoughtfully, with a focus on trust, transparency, and sustained value creation, rather than for novelty.
Key Takeaways:
Use GenAI to enhance—not replace—human touchpoints in CX.Build robust governance frameworks for model training and deployment.Invest in AI literacy across the organization to drive responsible adoption.
Saina Nehwal: Lessons from the Arena
The event closed with a fireside chat featuring Saina Nehwal, Indian badminton icon. In conversation with Bhattacharya, Nehwal shared her personal journey to the top — a story marked by perseverance, reinvention, and focus.
Her reflections on resilience, strategic thinking, and mental agility drew powerful parallels with enterprise transformation. In an age where businesses must continuously evolve, her story served as a reminder that adaptability and determination remain timeless drivers of success.
As Executive We Connect 2025 concluded, a central insight emerged: navigating the future of hyperconnectivity demands enterprise reinvention at every level — technological, cultural, and strategic. Tata Communications, with its Digital Fabric and deep ecosystem capabilities, is positioning itself not just as an enabler of this transformation, but as a catalyst for leadership in the digital-first era.
Note: This article is a part of ETCIO's Brand Connect Initiative.
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