The problems people are facing with their banks
Customers reported dissatisfaction with the removal of services, including paper statements, automatic cheque book replacements, and face-to-face appointments.
Which? criticised the slow rollout of banking hubs, shared spaces for multiple banks, and urged for an expansion of their in-person services.
Cash Access UK confirmed 178 banking hubs have opened to date, with a goal of reaching 200 by the end of the year, and 231 have been recommended.
UK Finance stated that the banking industry is on track to establish 350 banking hubs by the end of the current Parliament.
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