M&S cyber attack update and 6 rival sites to shop from in the interim
Marks & Spencer has been having a rough few weeks after a cyber attack caused serious disruption to its online services. It all started over the Easter weekend, when customers noticed problems with Click & Collect and payments. While some things are back up and running, like picking up Click & Collect orders (if you've had the ready-to-collect email), online orders on the M&S website and app have been paused since 25 April – and there's still no update on when they'll be back. It's said orders made after 23 April are being refunded, and the company's even had to take some systems offline, which has led to food shortages in a few stores.
So, as we near the two-week mark of M&S's online orders being ceased, what's the update? M&S hasn't said much officially, but a cybercrime group called DragonForce claimed responsibility for hitting M&S, the Co-Op, and even attempting to target Harrods, reports the BBC. Ransomware basically locks up a company's data and demands money to release it, so there isn't actually a set 'end date' for the online outage. The National Cyber Security Centre is, however, warning other retailers to stay alert, and the Met Police is now investigating what happened.
One thing we do know is that whether you rely on Marks & Spencer for food, fashion, homeware or beauty, you'll certainly be missing its online presence by now. But not to worry, there are plenty of rival websites offering similar pricing and products, and we have the information on them for you here.
Where to shop Marks & Spencer fashion, food, home and beauty alternatives
Next: Fashion, kidswear, beauty and home
Next is a great all-in-one stop if you're missing M&S right now. It's got a wide mix of fashion for all ages, loads of lovely homeware (think cushions, lighting, bedding– the works), and a solid beauty section with both well-known and indie brands. The online shopping experience is super easy, and their delivery is one of the most reliable out there. You can even do next-day if you order by a certain time.
What to shop:
Seersucker Bandeau Midi Summer Dress in yellow, purple or black and white, £42
Rainbow Stripe Short Sleeve Jersey Summer Dress (3-16yrs), from £10
Mary Berry Green 12 Piece Dinner Set, £100
Waitrose
Waitrose is a go-to for when you want your weekly shop to feel a bit more special. Their own-brand products are top quality, their fresh produce is always spot on, and you can often find lovely bits like meal kits or wine pairings without the stress of a fancy shop. Their Click & Collect is easy and fuss-free, or you can book delivery right to your door.
What to shop:
Food Lovers' Dine-In Meal (main, side, starter or dessert), £12
Waitrose No.1 Madagascan Vanilla Ice Cream, £3.52 (was £4.40)
Waitrose Coffee & Walnut Cake, £3.15
Debenhams: Fashion, beauty and home
Debenhams has made quite the comeback as an online-only store, and it's actually brilliant for a big range of fashion and beauty all in one place. You'll find loads of familiar names like Principles, Red Herring and Dorothy Perkins, plus big beauty brands and regular site-wide sales. It's especially handy if you're looking for workwear, occasion outfits or just a wardrobe refresh without spending a fortune
What to shop:
Estée Lauder Summer Skin All Year Round DayWear Skincare Gift Set (Worth £48), £39
Occasion Kimono Sleeve Pleated Midi DressOccasion Kimono Sleeve Pleated Midi Dress, £55.20 (was £69)
Bianca 'Quilted Lines' Bedspread, £35
ASOS: Fashion
ASOS is the ultimate fashion go-to when you want loads of choice without leaving the sofa. Whether you're after something smart for work, casual weekend basics, or a last-minute party outfit, they've got it all– and usually with next-day delivery if you're in a pinch. There's everything from affordable own-brand pieces to big names like Nike, New Look, and even more premium labels.
What to shop:
Orelia gold plated domed shell earrings in pale gold, £30
, £30
Gina Tricot faux leather medium tote bag with strap and clutch detail in black croc, £50
Ocado: Food
Ocado is a brilliant option if you want your food shop done without the faff. Not only does it stock a big chunk of the M&S food range (very handy right now), but it also has a huge variety of other brands, including eco-friendly and speciality items. The delivery is super smooth – you can choose one-hour time slots and track your driver right to your door.
What to shop:
M&S Bramble Hill English Rose, £10
M&S Our Best Ever Beef Lasagne for Two, £8.50 (was £9.50)
M&S Collection Basque Cheesecake Frozen, £11
Fenwick: Fashion, beauty and home
If you're after something a little more refined, Fenwick is a lovely place to browse. Their online store has a more curated feel, with stylish clothing, premium skincare, and classic home items that feel more special. It's the kind of place you shop when you want fewer choices, but better ones.
What to shop:
MAISON FRANCIS KURKDJIAN The Mini Fragrance Wardrobe For Her, £45
Smeg Electric Jug Blender, £149 (was £199)
Pieces Lisa Shopper, £40
As we enter the third weekend of M&S' cyber attack struggles, we can only hope the problem is resolved soon!
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