Chaos, delays at post-office: Server woe clashes with Rakhi rush, poorly serving people & staff
Long queues at each window and loud sporadic arguments and quarelling due to the "server problem" became a common sight.
With the Raksha Bhandhan festival nearing, people were eager to send rakhis and gifts through posts from kin far away, the postal department servers played spoilsport. For the last two days the department servers have been down nationally, and no parcels could be booked via speed post service.
Consumers are making rounds of sub-offices to main offices, without any luck.
Instead, crowds are swelling by the hour at the post offices and restless consumers are arguing with the harried postal staff.
"I've been standing here since 4pm and there is no guarantee when the system will be up and my parcel will be booked. Why is this slackness during festival hours, can't the department fix it?" asked a consumer. A staffer explained that the servers were down nationwide and are now fluctuating, leading to prolonged waiting times.
Wishing anonymity he told TOI, "We cannot do much when the servers aren't working well. It's a pan-India issue due to the introduction of a new application last month.
by Taboola
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Earlier, bookings were offline too but now it is all online," Chote Lal, a resident, said, "I was standing in the queue for the entire day and my speed post was only sent around 6:00 pm."
Another resident, Bhawna, observed the long queues and server issues at the office gates and remarked, "There's some technical problem, so we'll return to the office again tomorrow."
Reeta Garg, senior superintendent at Central Post Office, TT Nagar said, "New states are being added to the recently launched application, so it has slowed down a bit. The new application is in a transition phase but we're expecting that it will be resolved by tomorrow (Wednesday). Keeping the Rakhi festival in mind, we'll be opening all major post offices in Bhopal early at 7.30 am starting Wednesday till Aug 9 to cover up for the inconvenience faced by people.
"
Meanwhile, another staffer at the office anonymously stated that they hope the servers become fully operational today; otherwise, early opening of the office at 7:30 am will not benefit anyone— the consumers or the employees.
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