Sony issuing refunds to PS5 owners over gaming blunder as players given ‘sincere apology' and promised urgent fix

The Sun

13-06-2025

SONY has announced that it will be issuing refunds over a gaming blunder.
The gaming giant had to issue an apology after gamers experienced significant problems with one if its new releases.
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Players of Mindseye faced glitches galore when they tried to run the game which is available on PS5, PC and Xbox series X/S.
The third-person shooter game was released on June 10, but TheGamer reported that Sony has already started handing out refunds.
In the past, Sony has been reluctant to offer refunds unless a game is almost entirely unplayable.
Gamers have reported recurring crashes and a sub-30 frames-per-second running rate.
Developers of the game Build a Rocket Boy issued an apology after users complained about the issues they were facing.
They also promised a "hotfix" to address the immediate performance problems.
Build a Rocket Boy said in their statement: "A heartfelt thank you to all our day-one players. We know the launch of Mindseye hasn't been without its challenges for some of you.
"Right now, our top priority is game performance. We understand that the requirements are high and have limited the experience for many of you, and for this, we sincerely apologise.
"Improving performance across all devices is our immediate focus. A patch that begins our commitment to address this is scheduled for the end of this week on PC, which will also roll out to consoles as soon as possible."
Even before the game's release it was already the subject of controversy, with Push Square giving it a 3 out of 10 review.
The game is described on Stream as "a narrative driven, single-player action-adventure thriller set in the near-future fictional desert city of Redrock.
"Featuring best-in class cinematics, high octane driving, and explosive combat from game director Leslie Benzies."
Reviews so far have been mostly negative, with nearly 1500 reviews averaging out at 2.5 stars.
One recent 2/10 review reads: "Mindseye isn't disappointing - disappointment implies expectations. This is a $60 crash course in how to wrap a hollow experience in cinematic lighting and misleading trailers."
Another customer who had their purchase refunded wrote: "Absolutely horrible game."
Even without the technical problems, gamers criticised it as a "boring" cash grab with "stupid" side missions.
They did, however, praise the game for its immersive cutscenes, although for many this wasn't enough to redeem it.
Others were more positive, with one writing: "I recommend it once all the bugs are fixed."
Another wrote: "I really believe this game could turn around. The potential is there."
Promotional Twitch content was postponed after the developer became aware of some of the bugs - with popular streamer CohhCarnage having his stream cancelled just as he was about to begin promoting the game.
Others content creators that had been paid to promote the game clearly showed its many issues - with streamers trying to talk through the game while it crashed.