Jefferson Dental & Orthodontics Selects IntelePeer's Conversational AI Platform to Revolutionize Patient Communications

Business Wire

28-05-2025

BUSINESS WIRE)--IntelePeer, a leading, end-to-end conversational AI platform provider for Dental Service Organizations (DSOs), today announced that Jefferson Dental & Orthodontics has selected its conversational AI platform to transform patient engagement and streamline operations across its 70+ locations. The win reinforces IntelePeer as the go-to provider for DSOs, delivering unparalleled speed-to-value, scalability, and measurable business impact.
By leveraging IntelePeer's suite of automation solutions—including SmartAgent, SmartEngage, and SmartAnalytics—Jefferson Dental is streamlining the patient journey and addressing critical communication challenges by reducing missed calls and delivering seamless appointment management across voice, text, and digital channels. Through this deployment, Jefferson Dental automated 67% of its primary use cases within just 45 days—a major milestone made possible by IntelePeer's AI Hub and its agentic AI capabilities.
'Our conversational AI platform and AI Hub are transforming how DSOs like Jefferson Dental engage with their patients, drive revenue, and reduce costs,' said Frank Fawzi, CEO of IntelePeer. 'Our purpose-built solutions for dental organizations are driving real business outcomes—reducing missed calls, enhancing patient access, and optimizing labor costs. The work we've done for Jefferson Dental is a testament to the power of our platform to deliver outcomes in days, not months and we're proud to partner with them and support their mission to deliver a best-in-class patient experience.'
The cornerstone of IntelePeer's platform is its SmartAgent and SmartOffice solutions that enable medical practices and DSOs like Jefferson Dental to rapidly develop, test, and deploy agentic AI agents capable of handling complex, dynamic conversations with self-service rates of over 90%. With built-in analytics and decision logic, Jefferson Dental now benefits from seamless and improved patient interactions, reduced overhead, and faster appointment conversions.
'IntelePeer's platform allowed us to quickly and easily deploy sophisticated patient engagement solutions that delivered immediate results,' said Geoff Wayne, CEO at Jefferson Dental & Orthodontics. 'Their flexibility, partnership approach, and rapid proof of value set them apart from other vendors. They were able to demonstrate immediate value in just weeks and worked with us on scaling quickly to meet our needs. We're confident this partnership with IntelePeer will dramatically improve how we connect with and serve our patients.'
This partnership marks another significant milestone in IntelePeer's continued momentum in the DSO sector, demonstrating its leadership and ability to quickly deliver measurable value with integrations across a variety of practice management systems (PMS) and electronic health records (EHR) platforms. Highlighting IntelePeer's growing footprint across the dental market, the partnership reaffirms its ability to deliver agentic AI solutions for DSOs looking to scale smarter, faster, and more efficiently.
To learn more about IntelePeer, visit: www.intelepeer.ai.
About Jefferson Dental & Orthodontics
Jefferson Dental & Orthodontics (JDO) is one of the largest dental service organizations in the Texas with over a half-century of business success and leadership in Texas. We offer a full line of high-quality, affordable general, specialty, cosmetic dental and orthodontic services to more than 200,000 patients annually at a network of over 60 offices in Dallas, Fort Worth, Houston, Austin, and San Antonio. We offer ongoing hands-on experience and strategic mentoring for career development. Jefferson Dental & Orthodontics offers clear career path opportunities for both dentists and team members to advance their career and improve their lives.
About IntelePeer
IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.