Sharjah Airport promotes culture of partnership with customers
This recognition is part of the SAA's ongoing commitment to fostering a culture of positive engagement with its customers and reinforcing transparency and open dialogue. By listening to the voice of the passengers, the SAA aims to achieve the highest standards of service excellence, in line with its vision of positioning Sharjah Airport as a leading travel hub in the region.
Dr. Ahmed Al Hmoudi, Director of the Customer Service Department at Sharjah Airport, affirmed that the "Because We Care" programme serves as a vital tool in understanding customer needs and expectations, emphasising that passenger feedback remains a fundamental pillar in the SAA's journey of development. "Our continuous pursuit of customer satisfaction is deeply rooted in our belief in listening, learning, and evolving," he added.
Sharjah Airport adopts comprehensive, multi-channel approach to capturing passenger feedback
Sharjah Airport adopts a comprehensive, multi-channel approach to capturing passenger feedback to ensure an ongoing enhancement of the travel experience. This includes customer satisfaction surveys available on the airport's official website, in-person interviews conducted by customer service staff, interactions through social media platforms, and digital surveys displayed on information screens within the terminal. This interactive ecosystem provides valuable data that is carefully analysed to improve services in line with passenger needs and aspirations.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Zawya
4 days ago
- Zawya
South African Airways to launch Cape Town–Mauritius route in December 2025
South African Airways (SAA) will launch a new direct route between Cape Town and Mauritius on 9 December 2025, adding a strategic leisure destination to its growing regional network. The service will operate three times a week — on Tuesdays, Thursdays, and Saturdays — with two departure time options. The outbound flight will leave Cape Town at 9.25am and arrive in Mauritius at 4.30pm. The return flight is scheduled to depart at 5.20pm and land in Cape Town at 9.30pm. SAA says a temporary adjustment to twice-weekly frequency will be made from mid-January to mid-March 2026 to align with seasonal demand. "Connecting Cape Town with Mauritius is a fascinating achievement that our team has been aspiring towards for quite some time," says Professor John Lamola, SAA CEO. "The introduction of this route demonstrates SAA's role in promoting leisure travel across the region and supports the broader tourism objectives for both South Africa and Mauritius." Tebogo Tsimane, SAA chief commercial officer, adds that the flight schedule was designed in consultation with local tour operators to match travel patterns and peak holiday planning. Bookings for the new route are now open via and accredited travel agents. All rights reserved. © 2022. Provided by SyndiGate Media Inc. (
Zawya
4 days ago
- Zawya
Milaha signs strategic 5-year deal with Qatar Airways Group to provide integrated logistics services
Qatar - The partnership underscores both organisations' shared commitment to operational excellence and service quality, reinforcing Milaha's position as the logistics partner of choice for leading entities in Qatar and beyond. Qatar Navigation (Milaha) has signed a five-year agreement with Qatar Airways Group to deliver comprehensive warehousing and logistics services, marking a significant milestone in the strategic collaboration between two of Qatar's national champions. Under the agreement, Milaha will provide end-to-end supply chain solutions, including warehousing, inventory management, and distribution support, all powered by advanced logistics technologies and real-time visibility tools, tailored to meet the dynamic and evolving needs of Qatar Airways Group. The partnership underscores both organisations' shared commitment to operational excellence and service quality, reinforcing Milaha's position as the logistics partner of choice for leading entities in Qatar and beyond. Qatar Airways Group selected Milaha following a competitive evaluation process that highlighted the company's robust digital infrastructure, integrated systems, and strong track record in delivering consistent, reliable, and customer-centric logistics solutions. The use of cutting-edge technology, including automated inventory tracking, data-driven performance analytics, and warehouse management systems, will enable seamless coordination and enhanced service delivery. Milaha Group CEO Fahad bin Saad al-Qahtani said: 'We are honoured to be selected by Qatar Airways Group as their logistics partner of choice. This long-term agreement is built on mutual trust and a shared vision for service excellence. It further affirms our position as a strategic enabler of national connectivity and global competitiveness through reliable and efficient logistics solutions.' Qatar Airways Group CEO Badr Mohammed al-Meer said: 'We are pleased to formalise this long-term partnership with Milaha. This agreement enhances the resilience of our supply chain and strengthens our ability to operate efficiently as we expand globally. Through this collaboration, we continue to deliver world-class services and contribute to the Qatar National Vision 2030.' The agreement deepens the alliance between the two national champions and aligns with Qatar National Vision 2030 by accelerating the development of world-class, technology-enabled, and sustainable supply chain capabilities. Milaha continues to invest in infrastructure, digitalisation, and human capital to drive innovation and long-term value for its clients and partners. © Gulf Times Newspaper 2025 Provided by SyndiGate Media Inc. (
Gulf Today
5 days ago
- Gulf Today
Wadi Al Helo, Mleiha top priorities for world heritage
Sharjah Archaeology Authority (SAA) is working relentlessly and sparing no effort after the global achievement of Al Faya being included on the Unesco's World Heritage List, said Eisa Yousef, director general of SAA. He revealed future plans to highlight the exceptional value of other sites, most notably Wadi Al Helo in the Eastern Region and Mleiha archaeological site in the Central Region, both of which are on Unesco's tentative list. Yousef explained the success of Al Faya's nomination file with support from 13 of the 21 countries on the World Heritage Committee, which represents international recognition of the authenticity and importance of the site. He pointed out that this achievement brings strategic gains for the UAE and Sharjah since it highlights the region as a pivotal part of human history, encourages the attraction of specialised and sustainable cultural tourism and provides diverse job opportunities such as specialised tour guides. These goals are achieved through close institutional co-operation as embodied in the key role played by Sharjah Investment and Development Authority (Shurooq) through the Mleiha Archaeological Centre, by the Environment and Protected Areas Authority through the Jebel Buhais Geology Park and by Sharjah Commerce and Tourism Development Authority in promoting tourism destinations, he said. Recently, Simona-Mirela Miculescu, President of the General Conference of the United Nations Educational, Scientific and Cultural Organisation (Unesco), commended the pioneering role played by the United Arab Emirates in protecting and preserving cultural and natural heritage both nationally and globally. She affirmed that the UAE is a key partner of the Paris-based organisation and a model to be emulated in this field. This praise came during an interview with the Emirates News Agency (WAM) in Paris, where Miculescu expressed her appreciation for the UAE's recent success in inscribing the Faya Palaeolandscape in Sharjah on the Unesco World Heritage List. Miculescu described this achievement as a powerful message reflecting the UAE's deep commitment to preserving shared human memory and recognising the value of heritage sites as bridges for dialogue and understanding between peoples. She emphasised that the UAE's role extends beyond its national borders, stating: 'The UAE not only protects its own national heritage but also takes the initiative to help safeguard global heritage. This reflects its civilisational vision and ethical responsibility toward all humanity.' Miculescu noted that the UAE is among Unesco's principal partners, having provided clear support for major international initiatives, including the rehabilitation of heritage sites damaged by conflict, particularly in the Arab region. Regarding the exceptional value of the Faya archaeological site, Miculescu explained: 'Faya is not merely an archaeological site. It stands as evidence of early stages in human development and illustrates human interaction with the natural environment in an area of exceptional geological and cultural significance.' She highlighted that what makes the site distinctive is its direct connection to the first human migrations from Africa to Asia — a critical phase in human history that continues to be the subject of intense academic study. The documented discoveries at the site, she added, offer rich material for researchers and anthropologists. The Unesco official praised the efforts that led to this international recognition, saying: 'Its inscription on the World Heritage List is a highly significant step, made possible by meticulous scientific work and long-term efforts by the UAE in collaboration with international experts, all in accordance with Unesco's rigorous standards. The UAE's nomination file was comprehensive and compelling, and we highly value this level of professionalism.' She also applauded the UAE's approach to integrating heritage preservation with sustainable development plans, emphasising that the country sets an example of how heritage sites can serve as a foundation for both cultural and economic development. This is achieved through investment in sustainable tourism and by involving local communities in the management and protection of these sites. She described the UAE's experience as a model for other countries in the region and around the world.
