Govt launches mobile app to monitor garbage collection
2
Guwahati: In a first, the '
Swachh Bharat Mission
(Urban) Assam' has launched 'Swachh Sewa Assam', a citizen centric mobile application aimed at improving garbage collection and waste management.
The officials said the initiative also seeks to empower citizens of the state, enabling them to monitor garbage collection services in real time and lodge complaints directly through the platform.
Kriti Chachra, state mission director of Swachh Bharat Mission (Urban), Assam, said one of the key features of the application is its hierarchical complaint redressal system, where citizens can raise complaints and officials at the highest level can take stock of the situation. "If a complaint remains unresolved at the local level, it can be escalated to higher authorities ensuring accountability and impactful solutions," Chachra added.
The official said the mechanism would not only strengthen transparency, but will also aim to improve efficiency of municipal waste management operations across the state.
She added that as part of the application, they will also be implementing a QR-based door to door garbage collection system. This system will be rolled out in phases, starting with Palashbari and North Guwahati, as part of a pilot project. "It is sort of an attendance system for garbage collectors, where they will digitally record the waste collection process, ensuring that no area is left unattended," Chachra said.
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While the Guwahati Municipal Corporation (GMC) had previously introduced a similar QR-based door-to-door garbage collection system in the city, it faced challenges due to planning gaps and technical issues, preventing its effective implementation.
However, The official said the QR system will now be integrated with the app and rolled out across all districts in a phased manner. Additionally, the department has also launched an official mascot known as 'Bheku', the new face of Swachh Bharat Mission (Urban), Assam. It would serve as a symbol of cleanliness, representing the state's mission across awareness campaigns.
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