Latest news with #8x8
Business Wire
7 hours ago
- Business
- Business Wire
UK Public Sector Hold Times Now Worse Than Banks, Claims New 8x8 Survey
LONDON--(BUSINESS WIRE)--Three out of four UK consumers say they often fail to reach the right department when calling about an urgent issue – and many won't wait more than 10 minutes on hold, according to a new survey commissioned by 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated platform for customer experience (CX). The Streetview survey revealed that even when the matter is critical, 31% of respondents will abandon a call within 10 minutes. For an urgent text message, 70% of Brits expect a reply within five minutes. Less than 0.2% – four people – said they would stay on a call for more than an hour. Across the UK, people in Cardiff were the most impatient with almost 8% saying they would hang up in under five minutes, compared to 1.4% in Norwich. Healthcare and government agencies top the frustration list - and women are more annoyed than men Historically, banks have been on the receiving end of the majority of caller frustration. But with only 28% of respondents citing current frustrations with bank wait times, essential public services now draw the most ire from callers: 35% cite healthcare providers as their top source of hold time frustration. 33% point to national government agencies, such as HMRC and DVLA. 31% name local councils for delays resolving basic issues like council tax or bin and trash collection. Women reported higher frustration with healthcare wait times than men (41% vs. 28%). While most of the country was aligned in annoyance at wait times, slight regional differences did emerge, with North West residents being the least tolerant of local council delays. The findings come after an 8x8 survey earlier this year showing that 62% of the UK demands fines for companies that keep them on hold for too long. 'Wait times are a solvable problem' 'UK consumers won't tolerate long wait times or poor call routing for urgent matters,' said Jamie Snaddon, EMEA Managing Director at 8x8, Inc. 'In an age of AI, chatbots, and multiple contact options, wait times are a solvable problem. Businesses need to modernize contact center strategies with intelligent routing, automated callbacks, and real-time messaging to meet rising expectations. Using technology for the simple queries – which normally make up more than half of calls to organizations – frees up human agents to deal with the more complex matters.' Demand grows for messaging options and faster replies While 53% still prefer calling for urgent issues, nearly 12% now choose text or WhatsApp. If a call goes unanswered, 41% immediately switch to email, text, or use social media to try and get a resolution. Expectations for text responses are high: 38% expect a reply within four to five minutes. 25% expect one in two to three minutes. 7% wouldn't wait more than a minute. Anger is up while spending is down The findings come just weeks after insights company Tussell and techUK released a Tech Titans report showing that anticipated spending on local government technology solutions is set to decline in the coming years, which will likely increase times and add to frustration. 8x8: working with the private and public sector to bring solutions 8x8 works with a number of organizations in the public and private sector to address problems like wait times and call resolutions through the 8x8 Platform for CX. By seamlessly uniting contact center, unified communications, and communication APIs, the 8x8 Platform for CX helps organizations connect customers and teams around the world, empowering CX leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact. To learn more about 8x8's involvement with the public sector, please visit the 8x8 public sector webpage. Read the full survey and see the mood of the UK You can find the full survey results here. More than 2000 people were surveyed across the UK in February of 2025. About 8x8 Inc. 8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience – combining Contact Center, Unified Communication, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. 8x8 helps customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit or follow 8x8 on LinkedIn, X, and Facebook. Copyright 8x8, Inc. 8x8® is a trademark of 8x8, Inc. All rights reserved.
Globe and Mail
7 hours ago
- Business
- Globe and Mail
UK Public Sector Hold Times Now Worse Than Banks, Claims New 8x8 Survey
Three out of four UK consumers say they often fail to reach the right department when calling about an urgent issue – and many won't wait more than 10 minutes on hold, according to a new survey commissioned by 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated platform for customer experience (CX). The Streetview survey revealed that even when the matter is critical, 31% of respondents will abandon a call within 10 minutes. For an urgent text message, 70% of Brits expect a reply within five minutes. Less than 0.2% – four people – said they would stay on a call for more than an hour. Across the UK, people in Cardiff were the most impatient with almost 8% saying they would hang up in under five minutes, compared to 1.4% in Norwich. Healthcare and government agencies top the frustration list - and women are more annoyed than men Historically, banks have been on the receiving end of the majority of caller frustration. But with only 28% of respondents citing current frustrations with bank wait times, essential public services now draw the most ire from callers: 35% cite healthcare providers as their top source of hold time frustration. 33% point to national government agencies, such as HMRC and DVLA. 31% name local councils for delays resolving basic issues like council tax or bin and trash collection. Women reported higher frustration with healthcare wait times than men (41% vs. 28%). While most of the country was aligned in annoyance at wait times, slight regional differences did emerge, with North West residents being the least tolerant of local council delays. The findings come after an 8x8 survey earlier this year showing that 62% of the UK demands fines for companies that keep them on hold for too long. 'Wait times are a solvable problem' 'UK consumers won't tolerate long wait times or poor call routing for urgent matters,' said Jamie Snaddon, EMEA Managing Director at 8x8, Inc. 'In an age of AI, chatbots, and multiple contact options, wait times are a solvable problem. Businesses need to modernize contact center strategies with intelligent routing, automated callbacks, and real-time messaging to meet rising expectations. Using technology for the simple queries – which normally make up more than half of calls to organizations – frees up human agents to deal with the more complex matters.' Demand grows for messaging options and faster replies While 53% still prefer calling for urgent issues, nearly 12% now choose text or WhatsApp. If a call goes unanswered, 41% immediately switch to email, text, or use social media to try and get a resolution. Expectations for text responses are high: 38% expect a reply within four to five minutes. 25% expect one in two to three minutes. 7% wouldn't wait more than a minute. Anger is up while spending is down The findings come just weeks after insights company Tussell and techUK released a Tech Titans report showing that anticipated spending on local government technology solutions is set to decline in the coming years, which will likely increase times and add to frustration. 8x8: working with the private and public sector to bring solutions 8x8 works with a number of organizations in the public and private sector to address problems like wait times and call resolutions through the 8x8 Platform for CX. By seamlessly uniting contact center, unified communications, and communication APIs, the 8x8 Platform for CX helps organizations connect customers and teams around the world, empowering CX leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact. To learn more about 8x8's involvement with the public sector, please visit the 8x8 public sector webpage. Read the full survey and see the mood of the UK You can find the full survey results here. More than 2000 people were surveyed across the UK in February of 2025. About 8x8 Inc. 8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience – combining Contact Center, Unified Communication, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. 8x8 helps customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit or follow 8x8 on LinkedIn, X, and Facebook.
Business Wire
15-07-2025
- Business
- Business Wire
8x8, Inc. Schedules First Quarter Fiscal 2026 Earnings Release and Conference Call
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated platform provider for CX that combines Contact Center, Unified Communication, and CPaaS solutions, will release financial results for the first fiscal quarter ended June 30, 2025 following the close of market on Tuesday, August 5, 2025. The company will host a conference call on the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results. The conference call will last approximately 60 minutes. An audio archive of the webcast will be available on the investor relations events and presentation page for 90 days following the live call. 8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience – combining Contact Center, Unified Communication, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit or follow 8x8 on LinkedIn, X, and Facebook. Copyright 8x8, Inc. 8x8® is a trademark of 8x8, Inc. All rights reserved.
Yahoo
12-07-2025
- Business
- Yahoo
8×8 (EGHT) Introduces Verif8 AI-Powered Authentication Service
8×8, Inc. (NASDAQ:EGHT) is one of the most popular AI penny stocks to buy according to billionaires. On June 24, the company introduced a new omnichannel authentication service named 8×8 Verif8. 8×8 Verif8 is a One-Time Password (OTP) authentication solution designed to enhance security across SMS, voice, and Viber platforms for businesses of all sizes. A close-up of a digital cloud, signifying the expansive reach of the software-as-a-service solution. According to 8×8, the Verif8 solution addresses a 44% year-over-year increase in global cyberattacks. It aims to provide secure, real-time authentication without requiring complex infrastructure or extensive development resources. Some of the key features include self-service onboarding, pre-approved Sender IDs, and easy API integration. It also supports OTP delivery via SMS, voice, and Viber, and provides pre-built templates in 43 languages and ready-to-use Sender IDs for immediate deployment. Verif8 operates on 8×8's Communications Platform as a Service (CPaaS) layer. It integrates with the broader 8×8 Platform for Customer Experience (CX), which combines contact center, unified communications, and CPaaS solutions to enable seamless and secure customer interactions across the entire customer journey. 8×8, Inc. (NASDAQ:EGHT) provides cloud-based communication solutions that unify contact center, voice, video, chat, and APIs into a single AI-powered platform for customer experience. Its Intelligent Customer Assistant leverages generative AI to automate digital and voice interactions. While we acknowledge the potential of EGHT as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: Top 10 Materials Stocks to Buy According to Analysts and 10 Best Defensive Stocks to Buy in a Volatile Market. Disclosure: None. This article is originally published at Insider Monkey.
Yahoo
12-07-2025
- Business
- Yahoo
8×8 (EGHT) Introduces Verif8 AI-Powered Authentication Service
8×8, Inc. (NASDAQ:EGHT) is one of the most popular AI penny stocks to buy according to billionaires. On June 24, the company introduced a new omnichannel authentication service named 8×8 Verif8. 8×8 Verif8 is a One-Time Password (OTP) authentication solution designed to enhance security across SMS, voice, and Viber platforms for businesses of all sizes. A close-up of a digital cloud, signifying the expansive reach of the software-as-a-service solution. According to 8×8, the Verif8 solution addresses a 44% year-over-year increase in global cyberattacks. It aims to provide secure, real-time authentication without requiring complex infrastructure or extensive development resources. Some of the key features include self-service onboarding, pre-approved Sender IDs, and easy API integration. It also supports OTP delivery via SMS, voice, and Viber, and provides pre-built templates in 43 languages and ready-to-use Sender IDs for immediate deployment. Verif8 operates on 8×8's Communications Platform as a Service (CPaaS) layer. It integrates with the broader 8×8 Platform for Customer Experience (CX), which combines contact center, unified communications, and CPaaS solutions to enable seamless and secure customer interactions across the entire customer journey. 8×8, Inc. (NASDAQ:EGHT) provides cloud-based communication solutions that unify contact center, voice, video, chat, and APIs into a single AI-powered platform for customer experience. Its Intelligent Customer Assistant leverages generative AI to automate digital and voice interactions. While we acknowledge the potential of EGHT as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: Top 10 Materials Stocks to Buy According to Analysts and 10 Best Defensive Stocks to Buy in a Volatile Market. Disclosure: None. This article is originally published at Insider Monkey. Sign in to access your portfolio
