Latest news with #8x8PlatformforCX
Business Wire
02-07-2025
- Business
- Business Wire
8x8 Named in Tech Titans Report as Top UK Public Sector Tech Supplier
LONDON--(BUSINESS WIRE)--As UK public sector organizations find themselves under increasing pressure to modernize, a new report recognizes 8x8, Inc. (NASDAQ: EGHT) as a key driver of transformation. The latest Tech Titans report by data insights company Tussell and digital trade association techUK highlights vendors helping government bodies unify systems, reduce complexity, and deliver better outcomes. 8x8 stands out for its role in enabling this shift through the 8x8 Platform for CX – the industry's most integrated customer experience platform, combining Contact Center, Unified Communications, and CPaaS in a single solution. According to the report, the top 150 suppliers – just 2 percent of the market – captured 84 percent of the UK's £19.6 billion public sector tech spend, underscoring the growing demand for trusted, scalable platforms like 8x8. Public Sector Tech Spend Hits Record High - and Set to Continue The findings, curated from Tussell's database of government contracts and invoices, show spending surged across central government, healthcare, and national security sectors, while only local government saw a modest decline. The spending is set to continue with at least £28.2bn of Tech Titan contracts set to be renewed or bid for by July 2029. Organizations need to make the right call 'Between the PSTN switch-off in early 2027, AI demands, and legacy systems past their sell-by date, the stakes have never been higher,' said Jamie Snaddon, GVP, Managing Director of EMEA at 8x8, Inc. 'Public sector teams can't afford - in any sense of the word - to get it wrong. We're helping them cut through complexity, unify communication, and serve faster.' The Changing Nature of Public Sector Spending The Tussell report shows the shifting face of spending and needs across the public sector, revealing: IT Resellers Lead Growth: IT resellers saw the highest growth among supplier types, with a 77% increase in direct public sector revenue over four years Central Government + NHS Drive Investment: These two verticals showed the strongest spend growth Missed Frameworks = Missed Revenue: Suppliers lost out on £11.4 billion in public sector opportunities by not being listed on the right frameworks. The Public Sector Is Shifting from Custom to Configured: The dominance of resellers and modular platforms reflects a broader trend: buyers now favor scalable, low-friction tech over complex, bespoke implementations. Trusted by Government, Built for What's Next 8x8 has a strong history of providing services and expertise across the UK public sector, including Oldham Council, London Borough of Barking & Dagenham, and many more with a range of tools including The 8x8 Platform for CX and Ballot It, the election assistant tool. 8x8: Supporting Public Sector Modernization 8x8 provides an AI-enabled platform that brings together contact center, unified communications, and CPaaS capabilities. Public sector organizations — from government departments to NHS trusts — are using it to streamline communication, reduce system fragmentation, and improve service coordination. Download the Report The full report can be found on the Tussell website. About 8x8 Inc. 8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience – combining Contact Center, Unified Communication, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit or follow 8x8 on LinkedIn, X, and Facebook. Copyright 8x8, Inc. 8x8® is a trademark of 8x8, Inc. All rights reserved.
Business Wire
22-05-2025
- Business
- Business Wire
8x8 Earns Prestigious SBR International Business Awards Highlighting Leadership in Business Communications for CX
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX provider that combines Contact Center, Unified Communication, and CPaaS solutions, earns the prestigious Singapore Business Review (SBR) International Business Awards 2025 for its CPaaS solutions. 8x8 has established itself as a powerful provider of modern business communications and customer experiences. With the 8x8 Platform for CX, businesses can deliver highly personalized customer journeys without the burden of complex development. .@ 8x8 earns prestigious SBR International Business Awards 2025 for its CPaaS solutions, highlighting leadership in business communications for #CX 8x8 is accelerating growth in the Asia-Pacific region with the delivery of smarter, more sophisticated omnichannel experiences. As part of this strategy, the company is expanding its Communications Platform as-a-Service offerings and enhancing its contact center capabilities with artificial intelligence powered automation, self-service tools, and real time insights. 'At 8x8, we're committed to helping our customers connect with their own customers – on their channel of choice – to drive meaningful, impactful interactions that result in tangible business successes,' said Stephen Hamill, General Manager, CPaaS at 8x8, Inc. 'This recognition by the SBR International Business Awards illustrates the immense impact we're already having across the APAC region, and the value our CPaaS solutions are bringing to businesses.' SBR International Business Awards celebrate the outstanding achievements of foreign companies operating in Singapore, highlighting their impactful projects and innovative strategies. 8x8's communications platform as a service offering – including SMS, RCS for business messaging, voice, and video interaction – allow customers to embed omnichannel messaging capabilities in their marketing and customer support communications to enhance customer experiences. With essential business functions such as authentication and fraud prevention built in, 8x8's CPaaS solutions are a key enabler of business communications in an evolving digital landscape. The SBR International Business Awards honor follows 8x8's recent wins at the 2025 Stevie Awards, where the company was recognized for excellence in customer service and innovation across its integrated communications platform. Caution Concerning Forward-Looking Statements This press release contains forward-looking statements including those related to accelerating growth in the Asia Pacific region and the expansion of the Company's Communications Platform as-a-Service offerings and enhancement of its contact center capabilities with artificial intelligence powered automation, self-service tools, and real time insights. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8x8's periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. These risks could slow or reduce our growth in the Asia Pacific region and impact our ability to expand our Communications Platform as-a-Service offerings and contact center capabilities with artificial intelligence powered automation, self-service tools, and real time insights, which could impact our revenues and profitability. 8x8 undertakes no obligation to update any forward-looking statements. About 8x8 Inc. 8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. The company helps customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit or follow 8x8 on LinkedIn, X, and Facebook. Copyright 8x8, Inc. 8x8® is a trademark of 8x8, Inc. All rights reserved.
