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New Straits Times
21 hours ago
- Automotive
- New Straits Times
InDrive, Maxim risk losing licences over non-compliance
ALOR STAR: E-hailing companies Maxim and InDrive may have their licences cancelled if they fail to ensure their drivers comply with key requirements, particularly those involving the E-Hailing Vehicle Permit (EVP). Transport Minister Anthony Loke said the ministry took a serious view of offences committed by both companies for allowing drivers to operate without the mandatory EVP, a key condition under the operator's licence. He said it was the operators' first offence and that they have submitted appeals seeking time to rectify the matter. "They have been given a monitoring period under the law. "Any licensed operator can appeal to the ministry, and we will consider their appeal. "There are improvements and corrective steps the companies must take, and we can see they have begun doing so. "Normally, for a first offence, we allow room for improvements and correction. "But if they continue to violate the terms, only then will we suspend or revoke their licences," he told reporters after launching the Stage Bus Service Transformation Programme (SBTP) for Kota Setar ( Kota Setar) here today. Loke said the Land Public Transport Agency (APAD) had earlier recommended revoking the companies' licences for violating EVP requirements. However, he said certain considerations were taken into account, including the fact that many drivers use both applications, and the high number of users in some states. "This is their first offence operating without an EVP, which is serious, and I do not take it lightly. "That's why APAD proposed the cancellation. "But they have appealed, and we've taken into consideration that there are drivers on both apps, and that they provide alternatives for the public, especially in states where their services are widely used. "If we were to shut them down immediately without giving them a chance to improve, users might face difficulties and start lodging other complaints," he said. As such, both companies have been placed under a three-month monitoring period. If they are found to commit further violations during this time, action will be taken to revoke their licences. "For any licensed company, we allow them to rectify first offences. But if the violations persist, I issue a stern warning that their licences will be revoked. "That's why we're giving them three months to comply. "If they breach the conditions again during this time, we will revoke the licences," he said. In a statement last Wednesday, APAD said Maxim and InDrive had been allowed to continue operating but were placed under a three-month monitoring period to ensure compliance with service requirements. An audit found that both companies had failed to meet several operator conditions, particularly in relation to the EVP, prompting the issuance of a notice of cancellation.
Malaysian Reserve
5 days ago
- Automotive
- Malaysian Reserve
Maxim, inDrive to resume operations after meeting EVP requirements
by NURUL NAJMIN ABU BAKAR THE Land Public Transport Agency (APAD) has allowed Maxim and inDrive to continue operations after both e-hailing firms complied with regulatory requirements. APAD had earlier issued a Notice of Cancellation of Intermediation Business Licence (LPP) to Aist Malaysia Sdn Bhd (Maxim) and ID Applications Sdn Bhd (inDrive), effective July 24, 2025. The move followed an audit which found non-compliance, particularly in the failure to ensure their drivers had valid E-Hailing Vehicle Permits (EVPs). Both companies appealed to the Transport Ministry and were directed to implement corrective measures before the effective date. 'inDrive and Maxim have taken steps to improve their systems to ensure all drivers hold valid EVP before accepting ride requests,' APAD said in a statement. The companies also granted APAD 'view-only' access to their driver data to facilitate cross-checking with APAD's records. A random inspection on July 11 confirmed that all sampled drivers had valid permits, based on APAD's internal verification. 'APAD and Road Transport Department (JPJ) found the corrective actions satisfactory, but both firms will be placed under a three-month monitoring period starting July 24,' it added. Monthly check-ins with APAD will be required and random inspections will continue via the firms' mobile apps to ensure real-time compliance.
Malay Mail
5 days ago
- Automotive
- Malay Mail
Maxim, InDrive to face three-month APAD watch after e-hailing audit flags non-compliance
KUALA LUMPUR, July 24 — Two e-hailing operators, Aist Malaysia Sdn Bhd (Maxim) and ID Applications Sdn Bhd (InDrive), will undergo a three-month monitoring period starting today (July 24), despite being allowed to continue operations, to ensure compliance with service conditions. In a statement yesterday, the Land Public Transport Agency (APAD) said representatives of the companies are required to attend monthly sessions at APAD headquarters throughout the monitoring period to ensure the sustained commitment of both operators. 'The frequency of monthly attendance is subject to APAD's discretion based on monitoring needs and current issues. These sessions are intended to facilitate real-time monitoring, including random checks on drivers via the InDrive and Maxim applications,' the statement said. According to APAD, stern action under Section 12A (5) of the Land Public Transport Act 2010 may be taken if the e-hailing operators are found to have breached any stipulated service conditions. On April 24, APAD issued a Notice of Business Mediation Licence (LPP) Cancellation to Maxim and InDrive, effective July 24, 2025, following an audit that found non-compliance, particularly regarding the requirement for a valid E-Hailing Vehicle Permit (EVP). Following this, both companies appealed to the Ministry of Transport and were required to undertake corrective measures before July 24 to continue their services. 'To meet this condition, Maxim and InDrive have enhanced their registration systems to ensure all drivers possess valid EVPs before taking up assignments. 'As an additional step, both companies have also granted 'view only' data access to APAD to facilitate cross-verification between company records and EVP data managed by APAD,' the statement added. APAD said it had conducted random inspections on July 11 on InDrive and Maxim drivers and found that all drivers checked held valid EVPs based on cross-verification with APAD's records. The statement added that based on the review and current assessment by APAD and the Road Transport Department (JPJ), the remedial measures and commitment shown by both operators were satisfactory. — Bernama
The Sun
5 days ago
- Automotive
- The Sun
Maxim and InDrive face three-month APAD monitoring in Malaysia
KUALA LUMPUR: Two e-hailing operators, Aist Malaysia Sdn Bhd (Maxim) and ID Applications Sdn Bhd (InDrive), will undergo a three-month monitoring period starting tomorrow (July 24), despite being allowed to continue operations, to ensure compliance with service conditions. In a statement today, the Land Public Transport Agency (APAD) said representatives of the companies are required to attend monthly sessions at APAD headquarters throughout the monitoring period to ensure the sustained commitment of both operators. 'The frequency of monthly attendance is subject to APAD's discretion based on monitoring needs and current issues. These sessions are intended to facilitate real-time monitoring, including random checks on drivers via the InDrive and Maxim applications,' the statement said. According to APAD, stern action under Section 12A (5) of the Land Public Transport Act 2010 may be taken if the e-hailing operators are found to have breached any stipulated service conditions. On April 24, APAD issued a Notice of Business Mediation Licence (LPP) Cancellation to Maxim and InDrive, effective July 24, 2025, following an audit that found non-compliance, particularly regarding the requirement for a valid E-Hailing Vehicle Permit (EVP). Following this, both companies appealed to the Ministry of Transport and were required to undertake corrective measures before July 24 to continue their services. 'To meet this condition, Maxim and InDrive have enhanced their registration systems to ensure all drivers possess valid EVPs before taking up assignments. 'As an additional step, both companies have also granted 'view only' data access to APAD to facilitate cross-verification between company records and EVP data managed by APAD,' the statement added. APAD said it had conducted random inspections on July 11 on InDrive and Maxim drivers and found that all drivers checked held valid EVPs based on cross-verification with APAD's records. The statement added that based on the review and current assessment by APAD and the Road Transport Department (JPJ), the remedial measures and commitment shown by both operators were satisfactory. - Bernama
Rakyat Post
14-07-2025
- Automotive
- Rakyat Post
Does 4 Passengers Include Driver? GrabCar Limit Sparks Debate
Subscribe to our FREE A woman's post on social media platform Threads has gone viral after she spoke out about a GrabCar driver who denied her entry into the vehicle. In her post, user @ or Mina, called for any Grab driver in Malaysia who could explain the issue. Mina said she had ordered JustGrab but when the driver arrived, he said that there were too many passengers on her side, before denying her the ride. She explained that there were two adults, one child, and one infant on her side. She also highlighted that in the app, the JustGrab service states it is for four passengers. The driver also allegedly told her to cancel the ride. 'He said four people including the driver. This has happened twice. JustGrab drivers are usually okay with us. I'm just stunned by this and I need an explanation!' she said. Other users get into debate about whether four passengers include the driver or not The responses to Mina's post was mixed, with some saying that the passenger limit does include the driver, while some say otherwise. One user replied to Mina saying that a JustGrab booking is meant for four passengers and does not include the driver. She claimed that Grab drivers would get a RM3 compensation if a customer cancels the ride when the driver has reached the pickup point, implying that it's a scam method among Grab drivers. She also claimed that drivers are not allowed to tell customers to cancel their ride, and that if there is a problem with the customer, the driver is supposed to report the situation to Grab customer service and get Grab to cancel that customer's ride. Grab driver cancelling vs passenger cancelling Checks on Grab's On the other hand, a Grab driver who cancels rides too many times may face penalties such as suspension or even a ban from picking up jobs through the app. Grab explains a driver's A warning SMS will be issued to drivers who keep cancelling rides or jobs, allowing them to improve their CR. In total, there are three stages before they are banned: soft warn, warn, suspension and re-education, and finally banned. For passengers who excessively cancel or ignore their rides, their account may be temporarily suspended for 24 hours, locking them out of the app. APAD says a four-passenger vehicle includes the driver as well According to the Land Public Transport Agency, any vehicle under the e-hailing services category with a four-passenger limit does indeed Grab does indicate the number of passengers as well as well as allowed luggage capacity on their website. However, the information they provided is not very clear or does not determine whether the passenger limit includes the driver or not. In any case, it's probably safest to adhere to APAD, JPJ, or even the Ministry of Transport's definition of passengers – which includes the driver as a passenger. Source: Grab Share your thoughts with us via TRP's . Get more stories like this to your inbox by signing up for our newsletter.
