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13 Ways HR Leaders Are Using Tech To Make Human-Centered Decisions
13 Ways HR Leaders Are Using Tech To Make Human-Centered Decisions

Forbes

time01-07-2025

  • Business
  • Forbes

13 Ways HR Leaders Are Using Tech To Make Human-Centered Decisions

At a time when human resources teams are flooded with data and new tools, adding technology to your tech stack is easy. The real challenge is applying it with empathy and using it not just to automate tasks, but to enhance the human experience. Smart HR leaders are using modern tech to help them uncover hidden patterns, gather and analyze feedback at scale and personalize decisions that affect people's lives and careers. To that end, 13 members of Forbes Human Resources Council share how they're blending tech with the human touch to make smarter, more people-first decisions in their organizations. 1. Provide Support To Improve The Human Experience We're always focused on supporting our leaders and care providers to improve their experience. Beyond traditional technologies such as performance management, engagement surveys and learning, we are implementing AI for things including people data and insights to enable real-time decisions. Data and insights are essential to the business, and technology at scale is key. - Nakesha Lopez, Advocate Health 2. Understand How Colleagues Interact With Content Technology that provides feedback on how colleagues interact with content provides great insight as to what content resonates within an organization. By understanding open rates, click rates and time spent on content, we can learn what messaging is meaningful to our colleagues as we lead. - Dave Barnett, DeVry University 3. Make Better Leave And Accommodations Decisions HR teams leverage leave management platforms to make better leave and accommodations decisions while the tech does the heavy lifting. By automating calculations, tracking and forms, technology gives HR the time and clarity to focus on what humans do best: make nuanced decisions, provide compliance reviews and real support when employees need it most. - Seth Turner, AbsenceSoft 4. Detect Sentiment Patterns We're using advanced analytics, sentiment analysis tools and employee listening platforms. Rather than relying solely on numerical data, we've incorporated AI-driven analytics to detect subtle patterns in employee sentiment, engagement and feedback to identify emerging trends, pinpoint potential issues and make informed decisions grounded in empathy, psychological safety and employee well-being. - Britton Bloch, Navy Federal 5. Identify Innate Skills We use technology backed by scientific insights to better understand people's innate skills and abilities to help inform decision-making. That approach makes it possible to see people for who they really are, with the aid of solutions built to accelerate processes like hiring. - Caitlin MacGregor, Plum Forbes Human Resources Council is an invitation-only organization for HR executives across all industries. Do I qualify? 6. Bring Strengths Profiles Into Digital Workflows We combine technology with personalized insight to bring a human lens to decision-making. By integrating strengths profiles into digital workflows, we help leaders look beyond metrics to understand what truly drives each person. This leads to better decisions about team building, development and engagement, aligning business outcomes with individual potential. - Jaka Lindic, e2grow 7. Translate Invisible Labor And Equity Gaps Into Better Policy We use technology to surface what performance reviews often miss: invisible labor, capacity strain and equity gaps. But data alone isn't wisdom. We translate patterns into policies that restore balance and fuel trust. When tech is led by strategy—not novelty—it becomes a mirror, not a mask. That's how we make better decisions without losing sight of people. - Apryl Evans, USA for UNHCR 8. Validate Ideas With AI-Sourced Research Using AI as a quasi-AI prompt engineer allows you to obtain backup material quickly and efficiently as a supplement to your thought leadership, rather than leaning on AI to think for you. In addition, AI is a tool to provide peer-reviewed studies on an idea you may have. This leads to validation of your thesis through external third parties while providing differentiation from your peers. - John Pierce, John Pierce Consulting 9. Run Pay Equity Analysis With A Human-Centered Lens Using pay equity software to run organization-wide pay gap analyses helps us to identify focus groups and recommend objective criteria-based adjustments. Technology lightens our analysis load, allowing us to focus on addressing suspected individual pay issues with transparent communication and refining our pay strategy through a fair, human-centered lens. - Hayley Bakker, beqom 10. Build AI Agents From Real User Feedback We build AI agents that help us figure out our clients' pain points for both hiring managers and candidates. We even check what might annoy them when they use our platform. The personas we use in our AI agents are based on real feedback, not guesswork: We interview restaurant owners, hiring managers and job seekers to create detailed profiles and track preferences in topics, tone and more. - Milos Eric, OysterLink 11. Look At Your Data Holistically To Tell A Story We leverage tech like total rewards software, engagement survey software and analytics tools that marry the data together to tell a story. This allows our HR staff to surface real-time data, then layer in more meaningful context from employee feedback and manager insights. It's about using tools to inform, not replace, human judgment so decisions are data-backed and people-first. - Stephanie Manzelli, Employ Inc. 12. Personalize Employee Development At my digital banking company, we use AI to analyze survey sentiment and better understand employee experiences at scale. This allows us to focus more on strategy, combining data and human insights to guide our decisions. Technology also helps personalize development, supporting individual growth in today's transitional work environment. - Julie Hoagland, Alkami 13. Amplify Human Judgment So People Can Focus On What Matters I use AI not to replace human judgment, but to amplify it. It cuts through the noise, surfaces what matters and lets HR and managers focus on the moments that drive real impact for both our people and the business. - Jamie Aitken, Betterworks

The Pearl launches in Charlotte as a blueprint for health care transformation
The Pearl launches in Charlotte as a blueprint for health care transformation

Business Journals

time01-07-2025

  • Business
  • Business Journals

The Pearl launches in Charlotte as a blueprint for health care transformation

The Pearl has officially opened its doors, marking the launch of a transformative new model in health care. Strategically uniting leading-edge medical training, academia and the most innovative names in health technology, The Pearl is designed to ignite collaboration, catalyze economic growth and drive innovative solutions for the city, region and beyond. The Charlotte-based innovation district was created by a visionary public-private partnership led by Atrium Health, Wexford Science & Technology, LLC and Ventas. Home to the Charlotte campus of Wake Forest University School of Medicine, the city's first four-year medical school, and the exclusive North American headquarters of IRCAD, a global network of advanced surgical training facilities, The Pearl will be a global destination for medical education and research. 'We built The Pearl to unlock the next era of clinical breakthroughs by uniting the brightest minds with the most advanced technologies in modern medicine,' said Eugene A. Woods, CEO of Advocate Health, of which Atrium Health is a part. 'It's where the world's top medical technology companies will work alongside surgeons, scientists, startups and students from Charlotte's first four-year medical school with the singular goal of finding new treatments and cures. Simply put, it will be a place where excellence lives — and excellence is learned.' Over the next 15 years, the district is projected to generate more than 5,500 on-site jobs and more than 11,500 total jobs across the region, making The Pearl a catalyst for economic growth and opportunity. 'Building vibrant, amenity-rich communities that spark innovation begins by bringing together visionary people and transformative ideas,' said Thomas Osha, executive vice president of Wexford Science & Technology, the developer of The Pearl. 'Grounded in research, discovery, entrepreneurship, corporate partnership and deep community engagement, The Pearl is more than a district — it's the beginning of a bold new chapter in Charlotte's innovation story.' At the heart of The Pearl is the Charlotte campus of Wake Forest University School of Medicine. The school of medicine is the academic core of Advocate Health. With its first class of students starting in July, enrollment is expected to increase to 100 students per class over the next five years. 'Complete with a state-of-the-art simulation center, we're reimagining education at Wake Forest University School of Medicine for the next generation of medical professionals,' said Dr. Julie Freischlag, chief academic officer of Advocate Health and CEO of Atrium Health Wake Forest Baptist. 'By integrating traditional learning with real-world experience and community engagement, The Pearl fosters an environment where learning extends far beyond the classroom.' Appealing to different learning styles, the school of medicine's Charlotte campus curriculum takes a unique, problem-based approach to learning, known as integrated biomedical sciences. The approach uses weekly clinical cases as springboards for students to learn foundational science and evaluate possible diagnoses, in addition to considering outside factors that may impact patient outcomes. The Pearl also is home to IRCAD North America, which includes a surgical training curriculum with the latest techniques in cardiovascular, neuro and orthopedic surgeries, among others, all of which are unique to the network. With programs set to begin in September, it's expected to draw thousands of medical professionals from across the globe annually. 'I congratulate Advocate Health on the grand opening of The Pearl, which will help provide lifesaving care to the Charlotte community and foster cutting-edge medical innovation,' said North Carolina Gov. Josh Stein. 'With an estimated 5,500 onsite jobs, The Pearl will also be a boon to Charlotte's economy, strengthen North Carolina's health care network and position our state as a global destination for advancing complex medical care.' The commitment to educating the next generation of medical professionals also is evident through Atrium Health's partnership with Charlotte-Mecklenburg Schools. Together, with support from other partners, they've launched a science, technology, engineering and mathematics — or STEM — program designed to help middle school students get excited about careers in health care through free learning opportunities in an on-site lab. 'This innovation district is a powerful symbol of Charlotte's commitment to creating opportunities for everyone who calls this city home,' said Charlotte Mayor Vi Lyles. 'Not only does it honor our past by recognizing the rich history of Brooklyn, but it also looks to create space for inclusive growth.' Located in the area historically known as Brooklyn — once a thriving African American community that was displaced in the 1960s and 1970s — the district is designed to reflect that legacy of resilience. With exhibits that pay homage to Brooklyn's enduring legacy, The Pearl aims to be a place where people from all walks of life will feel welcome and grow together. 'This is an important milestone for our entire community,' said Mark Jerrell, chair of the Mecklenburg Board of County Commissioners. 'This investment has the potential to foster greater opportunities for our residents, scholars and workforce in a way that honors this community's rich history, while also paving the way for a brighter future.' The grand opening, which marked the completion of the first of three phases and includes more than 700,000 square feet of space, included walking tours, performances by local artists, a showcase of community partners and exhibits that reflect both the technological aspirations and the cultural heritage of the neighborhood. National excitement: What others are saying Sen. Phil Berger, North Carolina Senate President Pro Tempore: 'The Pearl is more than an innovation district in Charlotte — it's a launchpad for North Carolina's future. By attracting world-class partners like Wake Forest University School of Medicine and IRCAD North America, as well as investing in cutting-edge innovation, The Pearl is driving economic growth, expanding opportunity and helping shape a healthier, more prosperous state. Its impact will stretch far beyond city limits — fueling talent, research and progress that benefits all North Carolinians.' Dr. L. Ebony Boulware, dean of Wake Forest University School of Medicine, chief science officer and vice chief academic officer of Advocate Health: 'As our world is changing, especially with technology advances, we are challenged to rethink everything — how we teach, how students learn and how we prepare the next generation of physicians to lead. This challenge became an opportunity. And our new school of medicine campus at The Pearl is our answer. This is a place where medicine meets technology, where education meets entrepreneurship — and where talent becomes transformation.' Rep. Destin Hall, North Carolina House of Representatives Speaker: 'The Pearl stands as one of North Carolina's most significant investments in decades, delivering profound impacts both economically and in human health. By bringing Wake Forest's world-class medical school and its partnership with Atrium Health to Charlotte, they are addressing the state's critical health care needs while generating substantial economic growth and opportunity.' John Kowal, president and head of the Americas at Siemens Healthineers: 'North Carolina is an increasingly important location for our business. The combination of IRCAD North America, Wake Forest University School of Medicine Charlotte and our U.S. Experience Center within The Pearl makes it the ideal site for innovation, collaboration and improved patient care.' Sen. Thom Tillis, United States Senate: 'The launch of The Pearl represents a transformative milestone for Charlotte and the entire state of North Carolina. By uniting institutions like Atrium Health, Wake Forest Baptist Health and Wake Forest University School of Medicine, this innovation district will advance groundbreaking research, generate economic growth and further elevate North Carolina's role as a national leader in science, medicine and technology.' Dr. Dionisios Vrochides, Executive Director of IRCAD North America: 'We're at the forefront of a new era in surgical education, driven by medical robotics, augmented reality, telepresence and AI. With IRCAD North America being part of The Pearl, we're creating a global ecosystem where innovation meets precision. Here, the world's brightest medical minds will converge to transform the future of minimally invasive surgery across every discipline.' Atrium Health Wake Forest Baptist is a pre-eminent academic learning health system based in Winston-Salem, North Carolina, and part of Advocate Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system with locations throughout the region and , the academic core of Advocate Health and a recognized leader in experiential medical education and groundbreaking research.

Innovation district, The Pearl, launches in Charlotte as a blueprint for health care transformation
Innovation district, The Pearl, launches in Charlotte as a blueprint for health care transformation

Business Journals

time01-07-2025

  • Business
  • Business Journals

Innovation district, The Pearl, launches in Charlotte as a blueprint for health care transformation

The Pearl has officially opened its doors, marking the launch of a transformative new model in health care. Strategically uniting leading-edge medical training, academia and the most innovative names in health technology, The Pearl is designed to ignite collaboration, catalyze economic growth and drive innovative solutions for the city, region and beyond. The Charlotte-based innovation district was created by a visionary public-private partnership led by Atrium Health, Wexford Science & Technology, LLC and Ventas. Home to the Charlotte campus of Wake Forest University School of Medicine, the city's first four-year medical school, and the exclusive North American headquarters of IRCAD, a global network of advanced surgical training facilities, The Pearl will be a global destination for medical education and research. 'We built The Pearl to unlock the next era of clinical breakthroughs by uniting the brightest minds with the most advanced technologies in modern medicine,' said Eugene A. Woods, CEO of Advocate Health, of which Atrium Health is a part. 'It's where the world's top medical technology companies will work alongside surgeons, scientists, startups and students from Charlotte's first four-year medical school with the singular goal of finding new treatments and cures. Simply put, it will be a place where excellence lives — and excellence is learned.' Over the next 15 years, the district is projected to generate more than 5,500 on-site jobs and more than 11,500 total jobs across the region, making The Pearl a catalyst for economic growth and opportunity. 'Building vibrant, amenity-rich communities that spark innovation begins by bringing together visionary people and transformative ideas,' said Thomas Osha, executive vice president of Wexford Science & Technology, the developer of The Pearl. 'Grounded in research, discovery, entrepreneurship, corporate partnership and deep community engagement, The Pearl is more than a district — it's the beginning of a bold new chapter in Charlotte's innovation story.' expand At the heart of The Pearl is the Charlotte campus of Wake Forest University School of Medicine. The school of medicine is the academic core of Advocate Health. With its first class of students starting in July, enrollment is expected to increase to 100 students per class over the next five years. 'Complete with a state-of-the-art simulation center, we're reimagining education at Wake Forest University School of Medicine for the next generation of medical professionals,' said Dr. Julie Freischlag, chief academic officer of Advocate Health and CEO of Atrium Health Wake Forest Baptist. 'By integrating traditional learning with real-world experience and community engagement, The Pearl fosters an environment where learning extends far beyond the classroom.' Appealing to different learning styles, the school of medicine's Charlotte campus curriculum takes a unique, problem-based approach to learning, known as integrated biomedical sciences. The approach uses weekly clinical cases as springboards for students to learn foundational science and evaluate possible diagnoses, in addition to considering outside factors that may impact patient outcomes. The Pearl also is home to IRCAD North America, which includes a surgical training curriculum with the latest techniques in cardiovascular, neuro and orthopedic surgeries, among others, all of which are unique to the network. With programs set to begin in September, it's expected to draw thousands of medical professionals from across the globe annually. 'I congratulate Advocate Health on the grand opening of The Pearl, which will help provide lifesaving care to the Charlotte community and foster cutting-edge medical innovation,' said North Carolina Gov. Josh Stein. 'With an estimated 5,500 onsite jobs, The Pearl will also be a boon to Charlotte's economy, strengthen North Carolina's health care network and position our state as a global destination for advancing complex medical care.' expand The commitment to educating the next generation of medical professionals also is evident through Atrium Health's partnership with Charlotte-Mecklenburg Schools. Together, with support from other partners, they've launched a science, technology, engineering and mathematics — or STEM — program designed to help middle school students get excited about careers in health care through free learning opportunities in an on-site lab. 'This innovation district is a powerful symbol of Charlotte's commitment to creating opportunities for everyone who calls this city home,' said Charlotte Mayor Vi Lyles. 'Not only does it honor our past by recognizing the rich history of Brooklyn, but it also looks to create space for inclusive growth.' Located in the area historically known as Brooklyn — once a thriving African American community that was displaced in the 1960s and 1970s — the district is designed to reflect that legacy of resilience. With exhibits that pay homage to Brooklyn's enduring legacy, The Pearl aims to be a place where people from all walks of life will feel welcome and grow together. 'This is an important milestone for our entire community,' said Mark Jerrell, chair of the Mecklenburg Board of County Commissioners. 'This investment has the potential to foster greater opportunities for our residents, scholars and workforce in a way that honors this community's rich history, while also paving the way for a brighter future.' The grand opening, which marked the completion of the first of three phases and includes more than 700,000 square feet of space, included walking tours, performances by local artists, a showcase of community partners and exhibits that reflect both the technological aspirations and the cultural heritage of the neighborhood. National excitement: What others are saying North Carolina Senate President Pro Tempore Sen. Phil Berger: 'The Pearl is more than an innovation district in Charlotte — it's a launchpad for North Carolina's future. By attracting world-class partners like Wake Forest University School of Medicine and IRCAD North America, as well as investing in cutting-edge innovation, The Pearl is driving economic growth, expanding opportunity and helping shape a healthier, more prosperous state. Its impact will stretch far beyond city limits — fueling talent, research and progress that benefits all North Carolinians.' Dr. L. Ebony Boulware, dean of Wake Forest University School of Medicine, chief science officer and vice chief academic officer of Advocate Health: 'As our world is changing, especially with technology advances, we are challenged to rethink everything — how we teach, how students learn and how we prepare the next generation of physicians to lead. This challenge became an opportunity. And our new school of medicine campus at The Pearl is our answer. This is a place where medicine meets technology, where education meets entrepreneurship — and where talent becomes transformation.' Rep. Destin Hall, North Carolina House of Representatives speaker: 'The Pearl stands as one of North Carolina's most significant investments in decades, delivering profound impacts both economically and in human health. By bringing Wake Forest's world-class medical school and its partnership with Atrium Health to Charlotte, they are addressing the state's critical health care needs while generating substantial economic growth and opportunity.' John Kowal, president and head of the Americas at Siemens Healthineers: 'North Carolina is an increasingly important location for our business. The combination of IRCAD North America, Wake Forest University School of Medicine Charlotte and our U.S. Experience Center within The Pearl makes it the ideal site for innovation, collaboration and improved patient care.'

11-year-old in remission from leukemia went to the hospital in pain. The prescribed morphine then killed her
11-year-old in remission from leukemia went to the hospital in pain. The prescribed morphine then killed her

The Independent

time17-06-2025

  • Health
  • The Independent

11-year-old in remission from leukemia went to the hospital in pain. The prescribed morphine then killed her

The family of an 11-year-old girl who died after surviving cancer was awarded $20.5 million after a jury determined prescribed morphine ultimately killed her. Ava Wilson's family filed a lawsuit against Advocate Health and Hospitals Corporation following her death in 2020. On October 31 of that year, Ava died in her sleep 'due to acute combined drug toxicity of morphine, hydroxyzine and gabapentin, the family's attorneys at Salvi, Schostok and Pritchard P.C. said this week. The lawsuit claimed she had lethal levels of morphine in her system. Ava had been discharged from a clinic in Illinois 36 hours before her death. While there, the child was 'crying in pain' and 'had difficulty walking and foot drop,' attorneys said. Medical staff ran tests that later showed Ava had low platelet counts, low blood cell counts, high liver enzymes and low blood pressure, the release stated. Her attorneys claimed her blood pressure had not been rechecked before she was discharged. 'Instead of admitting Ava to the hospital to get her blood pressure, heart rate and pain levels within acceptable and normal limits, Advocate employees sent Ava home with excessive pain medications,' Matthew L Williams, the lead trial attorney, said in a release. 'Ava's body was yelling out to these clinicians, 'help me!', and they just ignored it.' A nurse practitioner at the clinic prescribed Ava 100 mg of gabapentin to be taken three times a day and 15 mg of morphine to be taken every four hours as needed, according to the civil complaint obtained by The News & Observer. The child's oncologist did not examine her but endorsed the nurse practitioner's recommendation. 'Prior to this appointment, all of Ava's prior morphine prescriptions to be taken at home were for just 5 mg. (The nurse practitioner) also increased Ava's gabapentin prescription and sent her home. When taken together, the medications can make each other stronger,' according to a news release from the law firm. In a written statement, Advocate Health And Hospitals Corporation told the newspaper, 'Our hearts go out to this family. We are committed to providing appropriate care to every patient. Due to patient privacy, we are unable to comment further.' Ava had been in remission from B-lymphoblastic leukemia. A news release from the attorneys said her 'outlook was positive' and 'she had no detectable leukemia in her blood.'

More than 600 student-athletes screened for health and safety at free Heart of a Champion event in Winston-Salem
More than 600 student-athletes screened for health and safety at free Heart of a Champion event in Winston-Salem

Business Journals

time01-06-2025

  • Health
  • Business Journals

More than 600 student-athletes screened for health and safety at free Heart of a Champion event in Winston-Salem

expand Atrium Health Wake Forest Baptist hosted its annual Heart of a Champion Day in Winston Salem on May 17, offering free, comprehensive health screenings to over 600 local student-athletes. This collaborative event, featuring Atrium Health Wake Forest Baptist's primary care, orthopedic and heart teams, helped identify both orthopedic and cardiac conditions that could impact a student's ability to safely participate in sports, including rare but serious heart issues. The screenings offered students a thorough assessment, including musculoskeletal exams, heart checks, vision screenings and general medical evaluations — all in one visit. expand 'Prevention is everything when it comes to keeping young athletes healthy,' said Dr. Heath Thornton, medical director for the Atrium Health Wake Forest Baptist Athletic Trainer outreach program. 'Heart of a Champion Day brings together the care and expertise that students need for a comprehensive pre-sports screening — all in one place. Whether it's a heart condition or a joint issue, these screenings give us a chance to catch concerns early and guide families toward the right next steps.' Heart of a Champion Day has become a significant annual initiative that reflects Atrium Health Wake Forest Baptist's dedication to the community, ensuring that student-athletes are not only ready for competition but also equipped with the knowledge to take charge of their health. This wellness event was made possible with the support of Atrium Health Wake Forest Baptist volunteers, including doctors, nurses, athletic trainers and other health care professionals. Atrium Health Wake Forest Baptist is a pre-eminent academic learning health system based in Winston-Salem, North Carolina, and part of Advocate Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system with locations throughout the region and

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