Latest news with #AgentIQ
Yahoo
09-06-2025
- Business
- Yahoo
Level AI Launches Naviant: The Future of AI Virtual Agents for Customer Experience
MOUNTAIN VIEW, Calif., June 9, 2025 /PRNewswire/ -- Level AI, a leader in customer experience AI, today announced the launch of Naviant, a next-generation AI virtual agent built to deliver truly human-like conversations and transform how organizations engage with customers. Naviant addresses a growing challenge: balancing human empathy with the efficiency of automation. Level AI has long powered industry-leading Customer Experience Intelligence and Augmentation, including Voice of the Customer (VoC), Automated QA, Screen Monitoring, and Agent Assist. With Naviant, Level AI extends its proven closed-loop CX system to AI virtual agents, ensuring consistent quality and continuous improvement across hybrid contact centers with human and AI virtual agents. "Naviant isn't just another chatbot—it's an AI virtual agent purpose-built to drive operational excellence and empathetic conversations," said Ashish Nagar, CEO of Level AI. "Level AI's core until now is deeply understanding human agent conversations, uncovering quality and CX improvement opportunities. With Naviant, we apply the same intelligence to build human-like AI agents that continuously improve through quality monitoring and continuous improvement feedback loop." Key Differentiators: AgentIQ for Actionable Automation: Naviant goes beyond simple dialogues to take real actions—like modifying orders, updating CRM records, and resolving tickets—driving over 50% better customer resolution rates. DialogIQ for Human-like Conversations: Naviant understands tone, sentiment, and context in real time, delivering emotionally aware and natural conversations that feel personal and on-brand. EnlightIQ for Continuous CX Excellence: Level AI reviews 100% of virtual agent interactions, surfacing quality insights and identifying coaching opportunities—ensuring continuous learning and higher CSAT. Fast Deployment & Customization: Naviant is quick to deploy with intuitive setup and out-of-the-box integrations—no complex coding needed. Enterprise-Ready & Secure: Multilingual support, omnichannel readiness, and robust security ensure Naviant scales globally while meeting strict compliance standards. Solving Today's CX Challenges Customer experience leaders consistently cite slow deployment, robotic conversations, and limited visibility into AI virtual agent quality as critical issues. Naviant addresses these head-on by unifying automation, analytics, and QA in a single loop—delivering high-quality, adaptable AI interactions that match your brand's tone and values. Ben Huber, a leader at Topcon shared, "We made more progress with Level AI in four weeks than we had in six months with another vendor. The experience has been stellar, and the feedback from our users has been incredible." About Level AI Level AI helps leading brands like Affirm, Penske, Vista, and Carta transform their contact centers with AI-native solutions. To see Naviant in action, request a personalized demo at Media Contact: Colm Shalvey colm@ View original content to download multimedia: SOURCE Level AI Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Forbes
02-04-2025
- Business
- Forbes
3 Takeaways On The Future Of AI From The Nvidia Conference
AI is becoming core enterprise infrastructure, re-architecting how companies compete. The Nvidia GPU Technology Conference (GTC) in San Jose this March was electrifying. A few of my colleagues were fortunate enough to attend, and discussing their experiences has been thrilling. Their biggest insight echoed what I've been hearing from energized executives across industries: AI has moved past experimental pilots and into the operational core of businesses. This isn't edge experimentation anymore. It's a full re-architecture of how companies compete. Here are three signals from GTC that show just how fast the AI future is arriving. Massive, general-purpose models are giving way to leaner, fine-tuned ones designed for specific tasks. Techniques like quantization, pruning, and retrieval-augmented generation (RAG) are pushing down costs without compromising quality. More companies are moving toward self-hosting for greater control, privacy, and speed. But this shift adds complexity—and few are fully equipped for the ops required. What's next? The real winners will plan for a world where AI inference is significantly cheaper, opening the door to broader adoption and new competitive dynamics. They won't just unlock productivity—they'll rethink their entire business models. AI will redefine what they offer, not just how they operate. Forward-looking CEOs will push past automation and into innovation, applying AI to build new products, hyper-personalize experiences, and create entirely new services. We're quickly moving from assistants to agentic AI. Though fully autonomous agents remain rare, semiautonomous ones—with human oversight—are gaining ground. Trust in these systems hinges on structured design: transparency, escalation paths, redundancy guardrails, traceability and auditability in production, and predictability. Frameworks like Nvidia's AgentIQ and emerging 'agent orchestration platforms' could help simplify the creation and integration of AI agents into enterprise systems. What can companies do today to prepare? Start with high-ROI use cases, then test fast and iterate even faster. It's also key to prepare your data to enable agent success. Leaders should be wary of standalone platforms, interrogating the quality of connectors to other systems. Most importantly, the organizations that win with agentic AI will be ones that prioritize learning. They will foster experimentation and embrace continuous improvement. Tools like Nvidia Picasso and Adobe Firefly are putting creative firepower in everyone's hands by generating product visuals, videos, 3D assets, and social content from simple prompts. Creative pipelines from platforms like RunwayML, Canva, and Synthesia are speeding up campaign cycles and unlocking personalization at scale. It's never been easier to deliver high-quality content—fast. Most companies won't build solutions in-house. Instead, smart marketers are piloting vendors to see which ones best fit their needs—and scaling quickly when they find a match. The selection process should move much faster than a typical marketing technology investment. Early adopters are already reaping the benefits: They've reduced campaign time to market by up to 50% and cut content creation time by 30% to 50%. In a recent Bain & Company survey, 27% of executives said generative AI has exceeded or far exceeded their expectations for marketing. To accelerate the next phase of generative AI maturity, CMOs will need to commit to bold ambitions and results. That means prioritizing big wins rather than letting a thousand flowers bloom. Marketing leaders will define their own workflows and opportunities, then partner with IT to cocreate solutions. For broad adoption, they will tailor training to employees' day-to-day work, showing where generative AI can complement and enhance their roles. These are just three of several key themes we observed. From data generation to digital twins, Nvidia GTC underlined that we've entered the next stage of enterprise AI maturity—and now it's time to chase the benefits.
Forbes
01-04-2025
- Business
- Forbes
Three Takeaways On The Future Of AI From The Nvidia Conference
The Nvidia GPU Technology Conference (GTC) in San Jose this March was electrifying. A few of my colleagues were fortunate enough to attend, and discussing their experiences has been thrilling. Their biggest insight echoed what I've been hearing from energized executives across industries: AI has moved past experimental pilots and into the operational core of businesses. This isn't edge experimentation anymore. It's a full re-architecture of how companies compete. Here are three signals from GTC that show just how fast the AI future is arriving. Massive, general-purpose models are giving way to leaner, fine-tuned ones designed for specific tasks. Techniques like quantization, pruning, and retrieval-augmented generation (RAG) are pushing down costs without compromising quality. More companies are moving toward self-hosting for greater control, privacy, and speed. But this shift adds complexity—and few are fully equipped for the ops required. What's next? The real winners will plan for a world where AI inference is significantly cheaper, opening the door to broader adoption and new competitive dynamics. They won't just unlock productivity—they'll rethink their entire business models. AI will redefine what they offer, not just how they operate. Forward-looking CEOs will push past automation and into innovation, applying AI to build new products, hyper-personalize experiences, and create entirely new services. We're quickly moving from assistants to agentic AI. Though fully autonomous agents remain rare, semiautonomous ones—with human oversight—are gaining ground. Trust in these systems hinges on structured design: transparency, escalation paths, redundancy guardrails, traceability and auditability in production, and predictability. Frameworks like Nvidia's AgentIQ and emerging 'agent orchestration platforms' could help simplify the creation and integration of AI agents into enterprise systems. What can companies do today to prepare? Start with high-ROI use cases, then test fast and iterate even faster. It's also key to prepare your data to enable agent success. Leaders should be wary of standalone platforms, interrogating the quality of connectors to other systems. Most importantly, the organizations that win with agentic AI will be ones that prioritize learning. They will foster experimentation and embrace continuous improvement. Tools like Nvidia Picasso and Adobe Firefly are putting creative firepower in everyone's hands by generating product visuals, videos, 3D assets, and social content from simple prompts. Creative pipelines from platforms like RunwayML, Canva, and Synthesia are speeding up campaign cycles and unlocking personalization at scale. It's never been easier to deliver high-quality content—fast. Most companies won't build solutions in-house. Instead, smart marketers are piloting vendors to see which ones best fit their needs—and scaling quickly when they find a match. The selection process should move much faster than a typical marketing technology investment. Early adopters are already reaping the benefits: They've reduced campaign time to market by up to 50% and cut content creation time by 30% to 50%. In a recent Bain & Company survey, 27% of executives said generative AI has exceeded or far exceeded their expectations for marketing. To accelerate the next phase of generative AI maturity, CMOs will need to commit to bold ambitions and results. That means prioritizing big wins rather than letting a thousand flowers bloom. Marketing leaders will define their own workflows and opportunities, then partner with IT to cocreate solutions. For broad adoption, they will tailor training to employees' day-to-day work, showing where generative AI can complement and enhance their roles. These are just three of several key themes we observed. From data generation to digital twins, Nvidia GTC underlined that we've entered the next stage of enterprise AI maturity—and now it's time to chase the benefits.
