Latest news with #AirHelpScore
Time Out
2 days ago
- Business
- Time Out
Cape Town International crowned #1 airport in the world
Cape Town International Airport (CTIA) has officially clinched the world's best airport title in the newly released AirHelp Score 2025. The airport has outperformed 249 other global hubs with an exceptional overall score of 8.57, including an on-time performance rating of 8.6 and a customer experience score of 8.7. According to Airports Company South Africa (Acsa), the airport handled a total of 10.49 million two-way passengers in 2024, a 7% increase compared to 2023. However, this figure is still lower than record numbers between 2018 and 2019, when passenger numbers averaged close to 11 million. Domestic traffic grew by 6%, while air cargo volumes saw a notable 27% growth in the first 10 months of last year. As AirHelp's emphasis on real‑time data and passenger-sourced sentiment grows, CTIA's #1 global ranking spotlights South Africa's emerging status as a world-class aviation hub. The AirHelp Score gauges performance across: • On-time punctuality (60%) • Customer sentiment (20%) • Quality of food and shops (20%) Notably, this assessment spans 1 June 2024 to 31 May 2025, and incorporates feedback from 13,500 travellers across 58 countries.
The South African
2 days ago
- Business
- The South African
Cape Town International Airport named best in the WORLD
In a landmark moment for South Africa's tourism and aviation sectors, Cape Town International Airport (CTIA) has been ranked the best airport in the world, according to the newly released AirHelp Score 2025. The prestigious ranking, which evaluates airports on on-time performance, customer experience, and quality of service, awarded CTIA an overall score of 8.57 – placing it ahead of some of the globe's most renowned airports. Cape Town scored 8.6 for punctuality and an impressive 8.7 for passenger experience, highlighting the airport's commitment to operational excellence and warm hospitality. 'This one hits different,' commented one traveller, echoing the sentiments of many who described their CTIA arrival as friendly, smooth, and stress-free. CTIA outperformed major international hubs, including: Hamad International Airport (Qatar) (Qatar) Riyadh King Khaled International Airport (Saudi Arabia) (Saudi Arabia) Brasília International Airport (Brazil) (Brazil) Muscat International Airport (Oman) (Oman) Salt Lake City International Airport (USA) While many global airports have struggled with efficiency and service consistency, Cape Town International has distinguished itself through timely operations, clean facilities, and a welcoming atmosphere – offering travellers an ideal start or end to their journeys. Framed by Table Mountain, close to vineyards and penguin-lined beaches, CTIA is more than an airport – it's the gateway to one of the world's most iconic destinations. The win comes as a boost for South Africa's tourism industry, reinforcing its global appeal and positioning Cape Town as a top-tier travel hub in 2025. The AirHelp Score is one of the most comprehensive global rankings of airports, based on data from passengers and independent metrics. It reflects how airports perform under pressure while delivering a superior experience. Let us know by leaving a comment below, or send a WhatsApp to 060 011 021 1 Subscribe to The South African website's newsletters and follow us on WhatsApp, Facebook, X and Bluesky for the latest news.
What's On
09-07-2025
- Business
- What's On
Dubai Airport ranked number one in world for food and shops
If you have ever travelled through Dubai International Airport (DXB), you'll know passengers are spoiled for choice with the amount of shops, be it designer or duty free, and food outlets, whether you want a quick coffee or a full meal. Well now it's official that DXB is the best in the world for 2025 as AirHelp has released a report ranking Dubai Airport as the number one airport for food and shops. DXB scored an impressive 9.1 out of 10 on this factor. In overall airport rankings, Dubai Airport scored 8.14 points, securing 18th place, followed closely by Abu Dhabi Airport, ranked at 2025 AirHelp Score ranks 250 airports across 68 countries. Airports in the Middle East are climbing the ladder, with eight airports in the global top 20, a significant jump from just two in 2024. In the report, airports were assessed in three key categories of punctuality, customer opinions, and food & shops. Cape Town International Airport in South Africa ranked the world's top-performing airport, achieving an impressive 8.57 points overall. The top 10 global airport ranking is as follows: 1. Cape Town Airport, South Africa 2. Doha Hamad Airport, Qatar 3. Riyadh King Khaled Airport, Saudi Arabia 4. Brasilia – President Juscelino Kubitschek Airport, Brazil 5. Muscat Airport, Oman 6. Panama City Tocumen Airport, Panama 7. Durban King Shaka Airport, South Africa 8. Salt Lake City Airport, USA 9. Bergen Flesland Airport, Norway 10. Dammam King Fahd Airport, Saudi Arabia The AirHelp Score is a ranking of the best and worst airlines and airports in the world. AirHelp has been publishing the AirHelp Score since 2015 to help passengers better plan their flights. The Score allows passengers to see what treatment they can expect from airlines and airports based on data. It's a busy time of the year as expats head off on holidays or to their home countries to escape the Dubai summer, as a result, Emirates has released guidelines to help you if you're travelling in the weeks to come. Image: Dubai Airports > Sign up for FREE to get exclusive updates that you are interested in
Time Out Dubai
08-07-2025
- Business
- Time Out Dubai
DXB named best airport in the world for food and shops
DXB has been crowned the world's best airport for food and shops, according to a global survey. The world's busiest airport claimed top spot out of a ranking of 250 airports based in 68 different countries. Passengers across the world were asked by travel tech company AirHelp for their opinions of the shops and restaurants on offer at airports they had visited. Each airport was given a score out of 10, ranging from very bad to very good, and Dubai ranked first with an average score of 9.1. DXB finished fractionally ahead of Hamad International Airport in Doha and Singapore Changi Airport in the final ranking. (Credit: Adobe) Dubai International Airport offers a wide variety of bites to eat for passengers, with everything ranging from food stalls in mini food halls to celebrity-backed restaurants (and all the world's biggest fast food brands) across its three bustling terminals. Shoppers have a wide variety of options too, with leading luxury brands such as Burberry, Chanel, and Gucci among the big names at the airport. DXB's duty-free offering has also been propped up by visitors spending a whopping Dhs1 million on the viral Dubai chocolate in recent times, with the airport offering plenty of options for tourists to grab a last-minute souvenir (including a regular pop-up by the OG Dubai chocolate brand). You may like: 19 throwback photos show what DXB Airport used to look like AirHelp has helped travellers make informed decisions by ranking the performance of airlines and airports across the world since 2015. In addition to top spot for food and shopping, DXB placed 18th in the overall ranking, which also took on-time performance and customer opinion into account. The final ranking overall placed Cape Town, Doha and Riyadh King Khaled as the top three overall. Muscat (5), Dammam (10), Jeddah (11), Medina (12) and Abu Dhabi (19) also placed in the top 20. Tomasz Pawliszyn, CEO of AirHelp said: 'We believe passengers should be able to make decisions about air travel based on more than just the price of a flight. 'Our goal is to equip them with an insight into flight performance using other factors that matter. 'Through the AirHelp Score, we can help passengers better predict what their experience will look like at different airports and what they can do if their flight gets delayed, cancelled or overbooked.' Flying from Dubai soon? How to spend your stopover in Dubai – no matter how long you're here for We've got your To Do list covered 48 hours in Dubai: all the best things to do in two days Your dream itinerary for a fleeting trip Revealed: The 5 top holiday destinations for people living in the UAE Is your favourite in the top five?
India Today
22-05-2025
- India Today
US man's review of India's 'worst-rated' airline IndiGo goes viral. Watch video
India's largest airline IndiGo, which was rated among the world's worst airlines in 2024, has managed to impress a US man who shared a glowing review of his flight experience in a now-viral a short clip posted on X, the man described his journey with IndiGo as smooth, clean, and comfortable.'The good news is that the flight is on time. Spotless, really, really clean and leg room is pretty good,' he said, adding: 'Seat is relatively comfortable. Only 7 minutes after the estimated departure time and we take off. Impressive.'advertisement During his IndiGo flight, the man also tried the Chicken Junglee Sandwich and rated it a 7 out of 10, complimenting the fresh bread and moist conclude, he added: 'The staff are lovely. All speak English. This has been the best budget airline experience I could have ever imagined.'The video was shared with the caption, 'India's worst-rated airline is not that bad but Indian passengers are unforgiving.'Watch the video here:Indias worst rated airline is not that bad but Indian passengers are has been ranked among the worst airlines globally in the AirHelp Score report 2024, landing at 103rd out of 109 airlines evaluated. sphinx (@protosphinx) May 20, 2025IndiGo was rated among the world's worst airlines in the 2024 global rankings released by AirHelp, a European Union claims processing agency. In its 2024 report, AirHelp gave IndiGo a score of 4.80, placing it at the 103rd spot among 109 airlines on the had outrightly rejected the report and questioned the credibility of the Watch
