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The Hindu
13 hours ago
- Business
- The Hindu
Hyderabad airport achieves global certification for accessibility
Hyderabad's Rajiv Gandhi International Airport (RGIA) has been awarded the Level 1 Accessibility Accreditation by Airports Council International (ACI) World. The ACI Accessibility Enhancement Accreditation Programme is a global initiative aimed at helping airports evaluate and improve their accessibility standards. The Level 1 certification, regarded as the foundational stage, focuses on identifying barriers, assessing current facilities and services, and initiating the implementation of internationally accepted best practices for accessibility. According to a press release, RGIA was assessed across several key areas, including physical infrastructure such as ramps, accessible restrooms, and clear signage, passenger services like communication aids and dedicated assistance programmes; staff training; and the airport's overall organisational commitment to inclusivity. 'Our goal is to ensure that every traveller, regardless of physical or cognitive ability, feels welcomed, supported and empowered. Through accessible infrastructure, customised facilities, improved capacity-building programs for staff to assist persons with special needs, we are dedicated to making every journey through our airport seamless and dignified for all,' said Pradeep Panicker, CEO, GMR Hyderabad International Airport Limited.
Deccan Herald
3 days ago
- Business
- Deccan Herald
Mangaluru International Airport earns ACI Level 4 accreditation
Mangaluru International Airport has earned the prestigious Level 4 accreditation in Airport Customer Experience from Airports Council International (ACI), positioning itself among a select group of global airports recognised for excellence in customer-centric service, officials said on Saturday. The accreditation, awarded on July 16, is valid for one year and follows the airport's attainment of Level 3 accreditation in February 2024, they said. According to a statement from the airport spokesperson here, the ACI programme is the first global initiative dedicated to advancing customer experience management in the aviation sector. According to ACI, Level 4 accreditation demonstrates a strong foundation of customer-focused practices and a readiness for the strategic, enterprise-wide transformation required to reach Level 5 — the highest level of the programme. Over the past year, the airport has implemented several key initiatives including the launch of the Adani OneApp and Digi Yatra, deployment of AI-based surveillance systems, smart cleaning robots, improved flight information displays, and free Wi-Fi kiosks. These upgrades have not only enhanced operational efficiency but also improved the overall passenger experience, it stated.
Hans India
4 days ago
- Business
- Hans India
Mangaluru Airport Gets ACI Level 4 Nod for Customer Experience
Mangaluru, Jul 26: Mangaluru International Airport has received the coveted Level 4 accreditation for Airport Customer Experience from Airports Council International (ACI), marking a significant stride in its transformation into a modern aviation hub. This latest recognition, valid for one year from July 16, comes after the airport achieved Level 3 status in February 2024. ACI's globally benchmarked programme evaluates how well airports manage and improve customer experience through a range of parameters — from strategic planning to technology, operational improvement, and staff training. The accreditation places Mangaluru among a small group of international airports with demonstrated excellence in passenger engagement and service delivery. Key to this upgrade was the airport's adoption of digital innovation tools such as the Adani OneApp, Digi Yatra integration, AI-driven surveillance cameras, smart terminal cleaning robots, and the aviio App for airport stakeholders. The addition of free Wi-Fi kiosks and advanced flight information systems have also contributed to the improved passenger experience. 'Our aim has always been to enhance traveller satisfaction through seamless service. This recognition is a testament to our commitment to excellence and a great motivation for the journey ahead,' said a spokesperson for the airport. The Level 4 certification also indicates that the airport is prepared for the systemic transformation necessary to reach Level 5 — the highest honour in ACI's customer experience accreditation system.
Economic Times
21-07-2025
- Business
- Economic Times
World's Best International Airports: Who tops the list and why? Here's Top 10 list, rankings, Travel + Leisure 2025 survey criteria and points
Istanbul Airport has topped Travel + Leisure's 2025 list of the world's best international airports, scoring 98.57. Synopsis Istanbul Airport has been named the world's best international airport for the second consecutive year by Travel + Leisure. The 2025 rankings recognized its operations, infrastructure and global connectivity, with a top score of 98.57. It beat airports in Singapore, Doha and Mumbai based on global traveler feedback. Istanbul Airport in Turkey has once again been ranked the world's best international airport, according to Travel + Leisure's 2025 list. The rankings are based on global traveler reviews that consider several key factors. The airport received a top score of 98.57, improving from its 2024 score of 95.79. ADVERTISEMENT Türkiye's Transport and Infrastructure Minister Abdulkadir Uraloğlu announced the achievement on social media. He stated that Istanbul Airport was ranked number one on the 'World's Top 10 International Airports' list by Travel + Leisure. This is the second year in a row that the airport has taken the top spot. Travel + Leisure also noted that the airport improved its performance with a score of 98.57 this year. In 2024, its score was 95.79. In 2023, the airport ranked seventh with a score of 83.36. The consistent improvement reflects the airport's infrastructure development and traveler satisfaction. Also Read: Don't Tap the Glass Album Release: Has Tyler, The Creator dropped a new album? Here's the truth and all about CHROMAKOPIA Tour On July 18, 2025, Istanbul Airport reached a record high of 1,695 air traffic movements in a single day. The airport also handled approximately 80 million passengers in 2024, making it Europe's largest and second-busiest also became Europe's busiest air cargo hub in 2024, according to the Airports Council International (ACI) Europe Annual Traffic Report. ADVERTISEMENT In April 2025, Istanbul Airport began simultaneous operations on three runways. This made it the first in Europe and only the second in the world, after an airport in the United States, to manage such triple-runway setup has supported greater flight frequency, helping the airport achieve high air traffic volumes in Europe. ADVERTISEMENT The Travel + Leisure ranking is based on reader feedback. Travelers evaluated airports on accessibility, check-in experience, security, dining, shopping and praised Istanbul Airport's layout and signage. One reader described the airport as 'light and airy' with good direction signs. Another traveler commented that the airport is 'customer-oriented and reliable.' ADVERTISEMENT Also Read: Astronomer finally speaks out, says CEO Andy Byron's viral Coldplay Concert apology is fake. See all revelations made by AI firm The top 10 international airports in the 2025 rankings included: ADVERTISEMENT Istanbul Airport, Turkey – 98.57 Singapore Changi Airport, Singapore – 95.20 Hamad International Airport, Doha – 92.34 Zayed International Airport, Abu Dhabi – 89.48 Dubai International Airport, UAE – 88.38 Hong Kong International Airport, China – 86.22 Helsinki-Vantaa Airport, Finland – 86.18 Haneda Airport, Tokyo – 84.47 Chhatrapati Shivaji Maharaj International Airport, Mumbai – 84.23 Incheon International Airport, South Korea – 83.67 India's Chhatrapati Shivaji Maharaj International Airport ranked ninth on the global list. The airport is managed by Mumbai International Airport Ltd (MIAL), which is part of Adani Airport Holdings is also the first airport in India and the third in the world to earn Level 5 Accreditation for Airport Customer Experience, the highest award given by Airports Council International. Why did Istanbul Airport receive the top spot in the 2025 rankings? Istanbul Airport scored 98.57 based on passenger experience, check-in, accessibility, shopping and security. Travelers praised its design and smooth operations. How did Mumbai Airport perform in the rankings? Mumbai's Chhatrapati Shivaji Maharaj International Airport ranked ninth with a score of 84.23 and received a Level 5 ACI customer experience accreditation. (You can now subscribe to our Economic Times WhatsApp channel) (Catch all the US News, UK News, Canada News, International Breaking News Events, and Latest News Updates on The Economic Times.) Download The Economic Times News App to get Daily International News Updates. NEXT STORY
Business Recorder
10-07-2025
- Business
- Business Recorder
Dubai retains title as world's busiest airport for international passengers
Dubai International Airport (DXB) has retained its title as the world's busiest international airport for the second consecutive year, according to Airports Council International (ACI) World. In 2024, DXB handled nearly 92.3 million passengers, cementing its position as global aviation hub. ACI World released the 2025 Edition of its World Airport Traffic Dataset on Wednesday, the industry's most comprehensive and authoritative resource for global airport rankings. Dubai (DXB) was followed by London (LHR), Korea (ICN), Singapore (SIN), Amsterdam (AMS) and Paris CDG). The new data confirms the world's busiest airports in 2024 across three major categories: passenger traffic, air cargo volumes, and aircraft movements. Dubai International (DXB) also recorded the largest move for air cargo, jumping from 17th to 11th in the rankings, according to a press release issued by ACI on Wednesday. Built from over 2,800 airports across 185+ countries and territories, the dataset provides a comprehensive snapshot of global air transport demand and activity over the past year Dubai retains top spot as World's Busiest International Airport in 2024 Passenger traffic highlights Global passenger traffic hit a new high in 2024, surpassing 9.4 billion travellers - up 8.4% from 2023 and 2.7% above pre-pandemic levels (2019). The top 20 airports alone processed 1.54 billion passengers, capturing 16% of global traffic. Atlanta (ATL) topped the list in terms of global passenger traffic, following by Dubai (DXB), Dallas (DFW), Tokyo (HND) and London (LHR). Dubai International Airport tops 'air connectivity ranking' in Asia-Pacific and Middle East
