Latest news with #AlKhaja
Gulf Today
4 days ago
- Health
- Gulf Today
ICO sends Dhs1.5m worth of medicines to Kenya
The International Charity Organisation (ICO) has dispatched a shipment of medicines to Kenya, valued at Dhs1.5 million, as part of its ongoing efforts to strengthen healthcare and support medical systems, particularly in regions with limited access to health services. The initiative was supported by Globalpharma. Khaled Al Khaja, Secretary-General of the ICO, said the initiative continues the organisation's longstanding humanitarian role since its inception and aligns with its strategy to support areas suffering from inadequate healthcare. He emphasised the organisation's commitment to responding promptly to medical appeals and ensuring the delivery of urgent pharmaceutical supplies in coordination with its field partners. He expressed his appreciation to Globalpharma for its generous contribution and confirmed that the organisation closely coordinated with its field teams to ensure the safe delivery of the medicines, in full compliance with safety, storage and transport standards, to guarantee proper distribution to beneficiaries. Recently, the ICO provided essential food packages to 400 Muslim villages aimed at alleviating hardships of the people. The initiative covered many countries, including Mauritania, Somalia, Senegal, Indonesia, the Philippines, and Kenya, delivering vital food supplies to underprivileged families for their iftar meals. Al Khaja emphasised that this effort is part of a larger plan to reach 2,000 Muslim villages. It is being carried out through the organisation's offices worldwide, based on field visits to identify the most vulnerable communities facing severe challenges. Al Khaja expressed gratitude to donors, partner organisations, and media outlets for their crucial support. The organisation has also extended significant aid to Gaza through 'Operation Chivalrous Knight 3' and continues to support vulnerable families and orphans within the UAE. The ICO has also launched 80 charitable projects in Mauritania, totalling Dhs13 million. The launch took place during a field visit by the delegation to several villages in Mauritania recently, which aims to provide large-scale aid to the most vulnerable communities. Dr. Al Khaja emphasised that the visit reflects the organisation's commitment to continuing humanitarian support for remote villages. He noted that the projects include food parcels, water distribution, orphan sponsorship, healthcare improvements, educational support, mosque construction, and zakat distribution, among others. WAM
Daily Tribune
01-07-2025
- Business
- Daily Tribune
Bahrain Chamber joins ICC WCF Council
The Bahrain Chamber of Commerce and Industry has secured its membership in the ICC World Chambers Federation (WCF) General Council for the term from July 1, 2025, to June 30, 2028. The Chamber's Chief Executive Officer, Atef Al Khaja, was elected to the WCF Executive Committee following a vote by chambers representing over 120 countries. This milestone reflects the Kingdom's growing influence in international trade diplomacy, in line with the vision of His Majesty King Hamad bin Isa Al Khalifa and the support of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister. It affirms Bahrain's commitment to contributing to global trade policy and empowering small and medium-sized enterprises (SMEs) as key pillars of sustainable economic development. Chairman of the Bahrain Chamber, Sameer Nass expressed his deep pride in the Chamber's achievement, emphasizing that this international recognition is a testament to the Chamber's institutional strength, global engagement, and strategic vision. He commended Al Khaja and the Chamber team for their consistent efforts in positioning Bahrain as a proactive player in the global trade arena. He stressed that Bahrain's presence in the WCF General Council offers a powerful platform to represent the interests of the national private sector, shape global trade dynamics, and open new opportunities for Bahraini entrepreneurs, especially SMEs. He added that this role aligns with the Chamber's broader mission to foster integration with international markets and adopt global best practices that support Bahrain's position as a regional hub for trade and innovation. Chairman of ICC Bahrain's National Committee, Rashid Abdulrahman, praised the accomplishment, highlighting the close cooperation between the Chamber and the committee. He noted that Bahrain's role within the WCF would support its efforts to shape global economic policies and foster private sector competitiveness. Bahrain Chamber CEO, Al Khaja described the membership as both an honor and a strategic responsibility, pledging to focus on initiatives that support entrepreneurship, empower SMEs, and expand Bahrain's international partnerships.
Gulf Today
08-05-2025
- General
- Gulf Today
ICO launches summer campaign worth Dhs28m
The International Charity Organisation (ICO) has announced the launch of its 2025 summer campaign, targeting the implementation of projects valued at Dhs28 million. The campaign aims to carry out dozens of charitable initiatives both within and outside the UAE, as part of the Organisation's efforts to support underprivileged families, orphans and vulnerable communities during the summer period. Dr Khalid Abdul Wahab Al Khaja, Secretary-General of the ICO, stated that the campaign complements a series of charitable initiatives undertaken throughout the year, all of which seek to improve the lives of thousands of families around the world. He noted that the campaign will include the provision of electrical appliances, well-drilling and maintenance projects, water distribution via tankers, and the supply of drinking water to workers and worshippers, among other humanitarian efforts. Dr. Al Khaja commended the support and generous contributions of benefactors, whose donations facilitate aid delivery to the most vulnerable. He also expressed his gratitude to the Organisation's charitable partners, including humanitarian institutions, work teams, and all contributors to the support and development of needy communities globally. Recently, the ICO reported the successful completion of its 2025 Ramadan campaign, with the total value of its charitable projects amounting to Dhs165 million across 23 nations. Key achievements of the campaign include the distribution of 315,000 Iftar meals in highly impoverished regions and 22,000 food parcels facilitating Iftar in over 450 disadvantaged villages internationally. Within the UAE, the organisation also delivered 300,000 Iftar meals, 3,500 Ramadan food baskets, and 80,000 Fitra (Zakat Al-Fitr) contributions to support families in need. Beyond food aid, the campaign funded the building of 258 mosques, supported the drilling of 1,000 water wells in areas facing water scarcity, and provided assistance to 60,000 orphans. WAM
Tahawul Tech
24-04-2025
- Health
- Tahawul Tech
DHA to leverage AI-powered ‘Genesys' system in contact centre services
Dubai — The Dubai Health Authority (DHA) has announced the implementation of the advanced Genesys AI-powered speech and text analytics system at its contact centre. With this step, DHA becomes the first government entity in the Middle East and the UAE to adopt this cutting-edge technology, reinforcing Dubai's commitment to integrating advanced digital tools to elevate government service efficiency and responsiveness. The newly deployed system enables DHA to automatically analyse and interpret human emotions and understand customer needs through voice and digital channels. This allows for immediate, personalised responses and data-driven solutions, aligning with Dubai's strategic goals to accelerate the adoption of AI across public services. Fatima Al Khaja, Chief Artificial Intelligence Officer at the Dubai Health Authority, highlighted that implementing the Genesys system reflects the Authority's deep commitment to building a proactive, data-led customer experience management ecosystem. 'Our goal is to place people at the centre of every healthcare service,' she said. 'Through real-time interaction, sentiment analysis, and predictive tools, we can better understand expectations and meet them efficiently.' Between January and March 2025, the system processed over 72000 digital and voice interactions, covering 96 topics across 55 queues available within the DHA Contact Center in Arabic and English, including custom interactions. According to Al Khaja, this enhanced the speed and accuracy of service delivery, raised overall satisfaction levels, and improved staff performance thanks to real-time monitoring, gamified motivation tools, and AI-guided training. 'The system has transformed the way we engage with our community,' Al Khaja added. 'It provides deeper insights into actual needs, allowing us to continuously optimise services and embody Dubai's innovation-first approach to excellence.' Sebastien Ballerini, Vice President of Strategic Growth for Europe, the Middle East and Africa at Genesys, expressed his pride in collaborating with DHA to use AI in understanding and analysing human interactions. 'DHA's adoption of Genesys represents a strong vote of confidence in our capabilities and reaffirms its leadership in future-ready government solutions,' he said. He noted that Genesys is the only contact centre provider in the UAE officially certified by the Dubai Electronic Security Center, and this partnership is a significant milestone in building a smart, personalised, data-driven service environment that sets new benchmarks for public sector customer experience.
Mid East Info
23-04-2025
- Health
- Mid East Info
Dubai Health Authority Becomes First Government Entity in the Middle East to Leverage AI-Powered ‘Genesys' System in Contact Centre Services
As part of its participation in Dubai AI Week, the Dubai Health Authority (DHA) has announced the implementation of the advanced Genesys AI-powered speech and text analytics system at its contact centre. With this step, DHA becomes the first government entity in the Middle East and the UAE to adopt this cutting-edge technology, reinforcing Dubai's commitment to integrating advanced digital tools to elevate government service efficiency and responsiveness. The newly deployed system enables DHA to automatically analyse and interpret human emotions and understand customer needs through voice and digital channels. This allows for immediate, personalised responses and data-driven solutions, aligning with Dubai's strategic goals to accelerate the adoption of AI across public services. Fatima Al Khaja, Chief Artificial Intelligence Officer at the Dubai Health Authority, highlighted that implementing the Genesys system reflects the Authority's deep commitment to building a proactive, data-led customer experience management ecosystem. 'Our goal is to place people at the centre of every healthcare service,' she said. 'Through real-time interaction, sentiment analysis, and predictive tools, we can better understand expectations and meet them efficiently.' Between January and March 2025, the system processed over 72000 digital and voice interactions, covering 96 topics across 55 queues available within the DHA Contact Center in Arabic and English, including custom interactions. According to Al Khaja, this enhanced the speed and accuracy of service delivery, raised overall satisfaction levels, and improved staff performance thanks to real-time monitoring, gamified motivation tools, and AI-guided training. 'The system has transformed the way we engage with our community,' Al Khaja added. 'It provides deeper insights into actual needs, allowing us to continuously optimise services and embody Dubai's innovation-first approach to excellence.' Sebastien Ballerini, Vice President of Strategic Growth for Europe, the Middle East and Africa at Genesys, expressed his pride in collaborating with DHA to use AI in understanding and analysing human interactions. 'DHA's adoption of Genesys represents a strong vote of confidence in our capabilities and reaffirms its leadership in future-ready government solutions,' he said. He noted that Genesys is the only contact centre provider in the UAE officially certified by the Dubai Electronic Security Center, and this partnership is a significant milestone in building a smart, personalised, data-driven service environment that sets new benchmarks for public sector customer experience.
