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Int'l Business Times
3 days ago
- Business
- Int'l Business Times
Dileep Reddy Cheguri's Vision: Transforming CRM Technology with AI and AWS to Revolutionize Customer Relationships
In today's hyper-competitive business landscape, customer relationship management (CRM) is no longer just about tracking sales and interactions; it's about delivering personalized, seamless, and intelligent experiences. At the forefront of this revolution is Dileep Reddy Cheguri, a visionary technologist who is integrating Artificial Intelligence (AI) and Amazon Web Services (AWS) cloud computing to redefine CRM systems. His innovations are helping businesses build stronger customer relationships, enhance service efficiency, streamline operations, and drive revenue growth. Traditional CRM systems were primarily used for storing customer data, managing contacts, and tracking sales pipelines. While useful, these systems often lacked real-time intelligence, predictive capabilities, and automation. Dileep Reddy recognized early on that AI and cloud computing could transform CRM into a proactive, self-learning system that anticipates customer needs, automates workflows, and delivers actionable insights. By leveraging AWS's scalable infrastructure and AI-powered tools, he has built next-generation CRM solutions that go beyond basic data management. Dileep Reddy's CRM solutions utilize machine learning (ML) and natural language processing (NLP) to analyze vast amounts of customer data, purchase history, social media interactions, support tickets, and more. Predictive Analytics : AI models forecast customer behavior, helping businesses tailor marketing campaigns and offers. : AI models forecast customer behavior, helping businesses tailor marketing campaigns and offers. Sentiment Analysis : NLP evaluates customer feedback (emails, chats, reviews) to detect satisfaction levels and potential churn risks. : NLP evaluates customer feedback (emails, chats, reviews) to detect satisfaction levels and potential churn risks. Hyper-Personalization: AI-driven recommendations provide customized product suggestions and content, increasing engagement. By integrating AWS Lex (for conversational AI) and Amazon Connect (for cloud-based contact centers), Dileep Reddy has enabled businesses to deploy 24/7 AI chatbots that handle routine inquiries, freeing human agents for complex issues. Traditional CRM systems often struggle with scalability, data silos, and security risks. Dileep Reddy's AWS-powered CRM eliminates these challenges by: Elastic Scaling : AWS allows businesses to expand CRM capacity during peak seasons without infrastructure headaches. : AWS allows businesses to expand CRM capacity during peak seasons without infrastructure headaches. Unified Data Ecosystem : AWS services like Amazon Redshift (data warehousing) and S3 (storage) ensure all customer data is centralized and accessible. : AWS services like Amazon Redshift (data warehousing) and S3 (storage) ensure all customer data is centralized and accessible. Enhanced Security: AWS's compliance certifications and encryption protect sensitive customer information. Dileep Reddy's AI-driven CRM automates repetitive tasks, enabling sales and marketing teams to focus on strategy. Some of his key integrated solutions are: Lead Scoring & Prioritization : AI ranks leads based on engagement, likelihood to convert, and revenue potential. : AI ranks leads based on engagement, likelihood to convert, and revenue potential. Automated Email Campaigns : AWS-powered CRM triggers personalized emails based on user behavior (e.g., abandoned cart reminders). : AWS-powered CRM triggers personalized emails based on user behavior (e.g., abandoned cart reminders). Workflow Automation: Routine tasks like data entry, follow-ups, and reporting are handled by AI, reducing human error. Dileep Reddy envisions a future where CRM systems become fully autonomous, leveraging: Generative AI (like AWS Bedrock) for dynamic content creation and customer interactions. IoT Integration to connect CRM with smart devices for real-time customer insights. Blockchain for Secure Customer Data Exchange**, ensuring transparency and trust. Dileep Reddy's integration of AI and AWS into CRM technology is not just an upgrade, it's a complete transformation. Businesses adopting his solutions are seeing faster decision-making, deeper customer relationships, and higher profitability. As AI continues to evolve, Dileep Reddy remains at the cutting edge, ensuring that CRM systems don't just manage relationships, they enhance and predict them. For industries and organizations looking to stay ahead, embracing AI-powered, cloud-based CRM is no longer optional, it's essential. And with pioneers like Dileep Reddy leading the charge, the future of customer engagement has never looked brighter.
Business Wire
25-06-2025
- Business
- Business Wire
Veeva and AWS Expand 10-Year Relationship
PLEASANTON, Calif. & SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Inc. company (NASDAQ: AMZN), and Veeva Systems (NYSE: VEEV), a leading provider of software, data, and business consulting for the life sciences industry, today announced an expansion of their long-standing collaboration. Veeva is using AWS as the cloud infrastructure for its Veeva Vault applications, including Veeva Vault CRM Suite. More than 50 Veeva Vault applications and specialized data offerings such as Veeva Compass and Veeva CRM Pulse now use the proven security, performance, and scalability of AWS. Building on the long-standing AWS and Veeva partnership, Veeva is expanding beyond its use of AWS infrastructure as it scales its software and data offerings globally. For example, in order to connect sales, marketing, and medical in Veeva Vault CRM Suite, Veeva introduced Vault CRM Service Center last year, pre-configured with Amazon Connect (a unified, AI-native customer experience solution) for streamlined self-service and telephony. The integration and functionality embedded within Vault CRM Suite supports specific life sciences customer needs for inbound contact center operations and outbound interactions, such as calls from inside sales teams with healthcare professionals. Looking forward, AWS and Veeva are working together in new ways to support evolving industry needs. For example, AWS recently joined Veeva's AI Partner program in support of Veeva's AI strategy and to enable mutual customers' success. 'We are pleased with the performance, efficiency, and innovation from AWS over the past decade,' said Avril England, executive vice president of product management at Veeva. 'By continually looking ahead and through partnerships like these, we ensure our customers get the best technology, data, and infrastructure that delivers real value.' 'For over a decade, AWS has supported Veeva's technology transformation,' said Willem Visser, vice president of EC2 at AWS. 'Our global compute infrastructure and services help Veeva as they continue to efficiently scale and provide the innovative solutions their customers need worldwide. We are pleased to support Veeva's integration of Amazon Connect into its Vault CRM Service Center to help biopharmaceutical companies deliver the targeted, efficient experiences healthcare professionals expect, while maintaining the highest levels of security and compliance.' About Amazon Web Services Since 2006, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 117 Availability Zones within 37 geographic regions, with announced plans for 13 more Availability Zones and four more AWS Regions in Chile, New Zealand, the Kingdom of Saudi Arabia, and the AWS European Sovereign Cloud. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit About Amazon Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's Most Customer-Centric Company, Earth's Best Employer, and Earth's Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit and follow @AmazonNews. About Veeva Systems Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world's largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit
Yahoo
11-06-2025
- Business
- Yahoo
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
Partnership provides tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation support for faster client value AUSTIN, Texas, June 11, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (Customer Experience) technology and services innovator, today announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. With hundreds of TTEC enterprise clients already using Zendesk solutions, this enhanced agreement builds on a long-standing partnership and unlocks broader capabilities across the Zendesk platform to further scale CRM and workflow optimization. "This expanded partnership enables TTEC to tap into the full spectrum of Zendesk capabilities for existing and new clients. Additionally, it opens up exciting opportunities to broaden our reach together with joint go-to-market strategies and solution development," said Chris Brown, Chief of Staff, Office of Chairman and CEO, TTEC. "As the CX landscape becomes increasingly AI-driven, we have the deep technical expertise and the operational knowledge to create value for clients of all sizes and across multiple industries. We're excited about this expanded partnership and look forward to bringing end-to-end digital transformation capabilities to the market together." As part of this enhanced collaboration, TTEC will: Serve as a full-stack delivery and implementation partner across the entire Zendesk platform, helping clients accelerate transformation and drive measurable results. Bring its world-class Amazon Connect integration capabilities to Zendesk implementations — unifying voice and customer data to deliver seamless omnichannel experiences. Harness Zendesk's AI and workflow capabilities alongside TTEC's CX transformation expertise to enhance automation, agent augmentation, and operational efficiency for existing and future clients. Build a suite of verticalized solutions for healthcare, banking, financial services, and the public sector, leveraging its proprietary software built on the Zendesk platform to meet industry-specific needs. "Our partnership brings together the best of all worlds — Zendesk's advanced voice, AI, and customer experience technology," said Carrie Francey, SVP of Partner Sales at Zendesk. "Together, we're enabling organizations to deliver smarter, faster, and more connected customer experiences at scale. It's a collaboration that not only drives innovation but also simplifies digital transformation for our customers." This partnership expansion follows Zendesk's acquisition of Local Measure, now Zendesk for Contact Center, a CCaaS and advanced voice solutions provider and AWS partner. TTEC's proven leadership across AWS, Zendesk, and CCaaS positions them as a key launch partner. To learn more about how TTEC and Zendesk are transforming customer experiences together, visit About TTECTTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at About ZendeskZendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more at Media Contact:Meredith +1 281-770-2566 View original content to download multimedia: SOURCE TTEC Holdings, Inc. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
11-06-2025
- Business
- Yahoo
Thunder Federal Launches to Accelerate Government Modernization with AI, Salesforce, and Cloud Innovation
New Practice, led by Leader Maurine Fanguy, Delivers Measurable Outcomes, Greater Transparency, and Faster Results for Mission-Focused Agencies SAN FRANCISCO, June 11, 2025 /PRNewswire/ -- Thunder, a modern Salesforce and Cloud consultancy, today announced the launch of Thunder Federal, a dedicated practice designed to help government agencies transform citizen service delivery and operational effectiveness through speed, transparency, and mission-aligned outcomes. Led by government CX veteran Maurine Fanguy, Thunder Federal brings a bold new approach to modernization—delivering high-impact results faster and more efficiently than traditional system integrators. The practice is built on Thunder's proprietary methodology, which emphasizes rapid delivery, integrated solutions, and continuous improvement. "Our goal is to help federal leaders deliver the experiences Americans expect—faster, smarter, and more transparently," said Maurine Fanguy, Head of Thunder Federal. "Agencies are under pressure to deliver more with less. We empower them to do exactly that—with AI, automation, and cloud platforms that scale with mission needs." Thunder Federal's preconfigured, AI-enabled solutions for contact centers, case management, and workforce systems support cross-agency goals for service equity, digital access, and public trust. With deep expertise in Salesforce Public Sector Solutions, Amazon Connect, and AI technologies like Agentforce, Thunder delivers modernization that's not just faster—but measurably better. "We're focused on what matters most: enabling agencies to serve the public with speed and accountability," said Carter Wigell, Thunder CEO and Founder. "This is about outcomes over overhead—and real change, not just change orders." With Thunder's cloud-native solutions, federal teams can expect to reduce resolution times, lower costs, and improve citizen satisfaction through real-time analytics and smarter workflows. Thunder Federal stands ready to support bold missions across defense, health, and civilian agencies, bringing speed, innovation, and accountability to government services. We help leaders deliver tangible results through modern digital tools and a clear focus on performance and citizen impact. Learn more about Thunder Federal's key offerings at About ThunderThunder is a Salesforce consulting and implementation partner, proudly backed by Salesforce Ventures. Built by early employees at Salesforce and seasoned Salesforce professionals, Thunder offers services from strategy and design to execution and activation - across multiple clouds on the Salesforce platform. The customer-obsessed, partner-enabled company's mission to make customers love Salesforce, forever. View original content to download multimedia: SOURCE Thunder, Inc Sign in to access your portfolio
Associated Press
11-06-2025
- Business
- Associated Press
Thunder Federal Launches to Accelerate Government Modernization with AI, Salesforce, and Cloud Innovation
New Practice, led by Leader Maurine Fanguy, Delivers Measurable Outcomes, Greater Transparency, and Faster Results for Mission-Focused Agencies SAN FRANCISCO, June 11, 2025 /PRNewswire/ -- Thunder, a modern Salesforce and Cloud consultancy, today announced the launch of Thunder Federal, a dedicated practice designed to help government agencies transform citizen service delivery and operational effectiveness through speed, transparency, and mission-aligned outcomes. Led by government CX veteran Maurine Fanguy, Thunder Federal brings a bold new approach to modernization—delivering high-impact results faster and more efficiently than traditional system integrators. The practice is built on Thunder's proprietary methodology, which emphasizes rapid delivery, integrated solutions, and continuous improvement. 'Our goal is to help federal leaders deliver the experiences Americans expect—faster, smarter, and more transparently,' said Maurine Fanguy, Head of Thunder Federal. 'Agencies are under pressure to deliver more with less. We empower them to do exactly that—with AI, automation, and cloud platforms that scale with mission needs.' Thunder Federal's preconfigured, AI-enabled solutions for contact centers, case management, and workforce systems support cross-agency goals for service equity, digital access, and public trust. With deep expertise in Salesforce Public Sector Solutions, Amazon Connect, and AI technologies like Agentforce, Thunder delivers modernization that's not just faster—but measurably better. 'We're focused on what matters most: enabling agencies to serve the public with speed and accountability,' said Carter Wigell, Thunder CEO and Founder. 'This is about outcomes over overhead—and real change, not just change orders.' With Thunder's cloud-native solutions, federal teams can expect to reduce resolution times, lower costs, and improve citizen satisfaction through real-time analytics and smarter workflows. Thunder Federal stands ready to support bold missions across defense, health, and civilian agencies, bringing speed, innovation, and accountability to government services. We help leaders deliver tangible results through modern digital tools and a clear focus on performance and citizen impact. Learn more about Thunder Federal's key offerings at About Thunder Thunder is a Salesforce consulting and implementation partner, proudly backed by Salesforce Ventures. Built by early employees at Salesforce and seasoned Salesforce professionals, Thunder offers services from strategy and design to execution and activation - across multiple clouds on the Salesforce platform. The customer-obsessed, partner-enabled company's mission to make customers love Salesforce, forever. View original content to download multimedia: SOURCE Thunder, Inc
